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Newly purchased Vaio laptop that comes with Windows 7 displaying not genuine window message. Please advise RRS feed

  • Question

  • HI I recently purchased a Sony Vaio on Catchoftheday.com.au on the 14th of FEB 2011 and it came with Windows 7 Home Premium, about a week ago it started popping up messages telling me that my windows version is not genuine. I have ran the ran the MGADiag tool and here are the results:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4ab
    Windows Product Key: *****-*****-VGV87-C7XPK-CGKHQ
    Windows Product Key Hash: sdEjrEJjW0FuXAhegYxl8GAkBYg=
    Windows Product ID: 00359-OEM-8992687-00016
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {21187B77-1F72-4EF5-A8DF-53C3309A023F}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.101026-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{21187B77-1F72-4EF5-A8DF-53C3309A023F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CGKHQ</PKey><PID>00359-OEM-8992687-00016</PID><PIDType>2</PIDType><SID>S-1-5-21-1569530235-2513778095-3688745921</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VPCEE36FG</Model></SYSTEM><BIOS><Manufacturer>Insyde Corp.</Manufacturer><Version>R0200Z5</Version><SMBIOSVersion major="2" minor="6"/><Date>20101209000000.000000+000</Date></BIOS><HWID>A0BA3607018400F2</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65438</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800016-02-1033-7600.0000-1052010
    Installation ID: 013202839046044053559601982871407191955302745685511530
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: CGKHQ
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 2
    Trusted time: 8/03/2011 2:44:32 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4AB
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:8:2011 14:46
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAIAAwABAAEAAAACAAAAAgABAAEA6GGMWAbndxYQM4gtPraUb8wGorKaDw58CJiesw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            Sony        VAIO
      FACP            Sony        VAIO
      HPET            Sony        VAIO
      BOOT            Sony        VAIO
      MCFG            Sony        VAIO
      SLIC            HPQOEM        SLIC-MPC
      SSDT            Sony        VAIO


    Please help me.

     

    Thank you

    Tuesday, March 8, 2011 4:06 AM

Answers

  • You have a counterfeit copy of Windows intalled.

    Windows Product ID: 00359-OEM-8992687-00016
    Windows Product ID Type: 2
    Windows License Type: OEM SLP

    An OEM SLP copy of Windows is installed at the factory and cannot legitimately be installed at any later time.

    You have a Sony so the SLIC table in the BIOs that is needed to self activate an OEM SLC license should also be Sony.  Unfortunately it is Hewlett Packard

     SLIC            HPQOEM        SLIC-MPC

    The product key Windows Product Key: *****-*****-VGV87-C7XPK-CGKHQ is blocked by Microsoft HrOnline: 0xC004C4AB, probably because of a detected loader.

    You need to purchase a retail copy of Windows.

    George1009 has already pointed out the problem with Office.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Tuesday, March 8, 2011 4:33 AM
    Answerer
  • Hello TWEEBIE,

    Go to the Sony support site for Australia and enter the prodyuct number VPCEE36FG into the site search to get to the computer's support page  http://www.sony.com.au/support/product/vpcee36fg.  From there you usually can order a set of recovery discs that will put the genuine Windows OS back onto the computer.

    As others have mentioned your Office is nongenuine.  Download a trial of the current version of Office here:  http://office.microsoft.com/en-au/try/  Because this is a current model, it is possible that the recovery discs might reinstall Office Starter 2010 which might have come with the computer.

    Tuesday, March 8, 2011 3:15 PM

All replies

  • You have a counterfeit copy of Windows intalled.

    Windows Product ID: 00359-OEM-8992687-00016
    Windows Product ID Type: 2
    Windows License Type: OEM SLP

    An OEM SLP copy of Windows is installed at the factory and cannot legitimately be installed at any later time.

    You have a Sony so the SLIC table in the BIOs that is needed to self activate an OEM SLC license should also be Sony.  Unfortunately it is Hewlett Packard

     SLIC            HPQOEM        SLIC-MPC

    The product key Windows Product Key: *****-*****-VGV87-C7XPK-CGKHQ is blocked by Microsoft HrOnline: 0xC004C4AB, probably because of a detected loader.

    You need to purchase a retail copy of Windows.

    George1009 has already pointed out the problem with Office.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Tuesday, March 8, 2011 4:33 AM
    Answerer
  • Unfortunately, both the installed copies of Windows 7 Home Premium and Microsoft Office Enterprise 2007 are non-genuine, pirated software.  You will need to purchase a genuine "Full Version" edition of Windows 7 and perform a "clean install".  You will also need to purchase a genuine version of Microsoft Office 2010.  Both are available from the Microsoft Store.
    Carey Frisch
    Tuesday, March 8, 2011 4:39 AM
    Moderator
  • Thanks for your help
    Tuesday, March 8, 2011 4:43 AM
  • Hello TWEEBIE,

    Go to the Sony support site for Australia and enter the prodyuct number VPCEE36FG into the site search to get to the computer's support page  http://www.sony.com.au/support/product/vpcee36fg.  From there you usually can order a set of recovery discs that will put the genuine Windows OS back onto the computer.

    As others have mentioned your Office is nongenuine.  Download a trial of the current version of Office here:  http://office.microsoft.com/en-au/try/  Because this is a current model, it is possible that the recovery discs might reinstall Office Starter 2010 which might have come with the computer.

    Tuesday, March 8, 2011 3:15 PM