Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
Newly purchased Vaio laptop that comes with Windows 7 displaying not genuine window message. Please advise RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    HI I recently purchased a Sony Vaio on Catchoftheday.com.au on the 14th of FEB 2011 and it came with Windows 7 Home Premium, about a week ago it started popping up messages telling me that my windows version is not genuine. I have ran the ran the MGADiag tool and here are the results:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4ab
    Windows Product Key: *****-*****-VGV87-C7XPK-CGKHQ
    Windows Product Key Hash: sdEjrEJjW0FuXAhegYxl8GAkBYg=
    Windows Product ID: 00359-OEM-8992687-00016
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {21187B77-1F72-4EF5-A8DF-53C3309A023F}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.101026-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{21187B77-1F72-4EF5-A8DF-53C3309A023F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CGKHQ</PKey><PID>00359-OEM-8992687-00016</PID><PIDType>2</PIDType><SID>S-1-5-21-1569530235-2513778095-3688745921</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VPCEE36FG</Model></SYSTEM><BIOS><Manufacturer>Insyde Corp.</Manufacturer><Version>R0200Z5</Version><SMBIOSVersion major="2" minor="6"/><Date>20101209000000.000000+000</Date></BIOS><HWID>A0BA3607018400F2</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65438</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800016-02-1033-7600.0000-1052010
    Installation ID: 013202839046044053559601982871407191955302745685511530
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: CGKHQ
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 2
    Trusted time: 8/03/2011 2:44:32 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4AB
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:8:2011 14:46
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAIAAwABAAEAAAACAAAAAgABAAEA6GGMWAbndxYQM4gtPraUb8wGorKaDw58CJiesw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            Sony        VAIO
      FACP            Sony        VAIO
      HPET            Sony        VAIO
      BOOT            Sony        VAIO
      MCFG            Sony        VAIO
      SLIC            HPQOEM        SLIC-MPC
      SSDT            Sony        VAIO


    Please help me.

     

    Thank you

    Tuesday, March 8, 2011 4:06 AM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote

    You have a counterfeit copy of Windows intalled.

    Windows Product ID: 00359-OEM-8992687-00016
    Windows Product ID Type: 2
    Windows License Type: OEM SLP

    An OEM SLP copy of Windows is installed at the factory and cannot legitimately be installed at any later time.

    You have a Sony so the SLIC table in the BIOs that is needed to self activate an OEM SLC license should also be Sony.  Unfortunately it is Hewlett Packard

     SLIC            HPQOEM        SLIC-MPC

    The product key Windows Product Key: *****-*****-VGV87-C7XPK-CGKHQ is blocked by Microsoft HrOnline: 0xC004C4AB, probably because of a detected loader.

    You need to purchase a retail copy of Windows.

    George1009 has already pointed out the problem with Office.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Tuesday, March 8, 2011 4:33 AM
    Answerer
  • Question
    Sign in to vote
    0
    Sign in to vote

    Hello TWEEBIE,

    Go to the Sony support site for Australia and enter the prodyuct number VPCEE36FG into the site search to get to the computer's support page  http://www.sony.com.au/support/product/vpcee36fg.  From there you usually can order a set of recovery discs that will put the genuine Windows OS back onto the computer.

    As others have mentioned your Office is nongenuine.  Download a trial of the current version of Office here:  http://office.microsoft.com/en-au/try/  Because this is a current model, it is possible that the recovery discs might reinstall Office Starter 2010 which might have come with the computer.

    Tuesday, March 8, 2011 3:15 PM

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote

    You have a counterfeit copy of Windows intalled.

    Windows Product ID: 00359-OEM-8992687-00016
    Windows Product ID Type: 2
    Windows License Type: OEM SLP

    An OEM SLP copy of Windows is installed at the factory and cannot legitimately be installed at any later time.

    You have a Sony so the SLIC table in the BIOs that is needed to self activate an OEM SLC license should also be Sony.  Unfortunately it is Hewlett Packard

     SLIC            HPQOEM        SLIC-MPC

    The product key Windows Product Key: *****-*****-VGV87-C7XPK-CGKHQ is blocked by Microsoft HrOnline: 0xC004C4AB, probably because of a detected loader.

    You need to purchase a retail copy of Windows.

    George1009 has already pointed out the problem with Office.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Tuesday, March 8, 2011 4:33 AM
    Answerer
  • Question
    Sign in to vote
    0
    Sign in to vote
    Unfortunately, both the installed copies of Windows 7 Home Premium and Microsoft Office Enterprise 2007 are non-genuine, pirated software.  You will need to purchase a genuine "Full Version" edition of Windows 7 and perform a "clean install".  You will also need to purchase a genuine version of Microsoft Office 2010.  Both are available from the Microsoft Store.
    Carey Frisch
    Tuesday, March 8, 2011 4:39 AM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote
    Thanks for your help
    Tuesday, March 8, 2011 4:43 AM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Hello TWEEBIE,

    Go to the Sony support site for Australia and enter the prodyuct number VPCEE36FG into the site search to get to the computer's support page  http://www.sony.com.au/support/product/vpcee36fg.  From there you usually can order a set of recovery discs that will put the genuine Windows OS back onto the computer.

    As others have mentioned your Office is nongenuine.  Download a trial of the current version of Office here:  http://office.microsoft.com/en-au/try/  Because this is a current model, it is possible that the recovery discs might reinstall Office Starter 2010 which might have come with the computer.

    Tuesday, March 8, 2011 3:15 PM