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onecare says subscription has run out, but it should still be valid!!! RRS feed

  • Question

  • I purchased a subscription to Windows Live Onecare in July, and now my virus and spyware-malware protection need updating. The windows security center says that I can't update because my subscription has run out. The subscription was for one year and shouldn't have run out. Can you help me with this problem? how do I let this system know or how can I update the system, so it knows my subscription is still valid?

    Thank You, quartersbs

     

    Friday, October 31, 2008 11:47 PM

Answers

  • Hello quartersbs, go to billing to verify your subscription status - https://billing.microsoft.com/home.aspx then open One care, select "Subscribe" and when asked for a Live ID enter the Live ID and password associated with your One Care account. Your subscription status will be recognized and One Care will activate.

    Sunday, November 2, 2008 3:24 PM
    Moderator

All replies

  • Hello quartersbs, go to billing to verify your subscription status - https://billing.microsoft.com/home.aspx then open One care, select "Subscribe" and when asked for a Live ID enter the Live ID and password associated with your One Care account. Your subscription status will be recognized and One Care will activate.

    Sunday, November 2, 2008 3:24 PM
    Moderator
  • If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

     

    Monday, November 3, 2008 5:22 PM
    Moderator