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Cannot connect Windows 8 - Outlook 2013 CRM client to hosted Dynamics CRM 4 installation RRS feed

  • Question

  • Hi

     I cannot get a connection between a hosted Dynamics CRM installation (4) to my Windows 8 running Outlook 2013. When running the "Configure Microsoft Dynamics CRM for Outlook" I get the message after a sign in box has been displayed.

    "Cannot connect to Microsoft Dynamics CRM server because we cannot authenticate your credentials. Check your connection or contact you administrator for help."

    I can access the installation from the IE/Chrome.

    Config and log file is inserted below. I have trawled through a great deal of information and tried a number of solutions, but without luck.

    Cheers

    /Soeren

    Windows 8 - Outlook 2013

    Dynamics – CRM online - cloud

    Password without special characters - synchronized from domain, local, Live ID

    Windows identity foundation 3.5 – installed

    Sign in prompt received

    Log entries:

    13:44:53|   Info| === Microsoft Dynamics CRM for Outlook Configuration Wizard logging started: 12-08-2013 13:44:53 ===

    13:44:53|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Initialize

    13:44:53|   Info| Client Configuration Wizard Version      : 5.0.9690.3557

    13:44:53|   Info| Client Configuration Wizard LanguageID   : 1033

    13:44:53|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized

    13:44:53|   Info| Query all rows in profile table

    13:44:53|   Info| Outlook is  initialized

    13:44:53|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized

    13:44:53|   Info| Client Configuration Wizard Running Mode : Normal

    13:44:54|   Info| Configuration file Type : OnPremise.

    13:44:54|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo

    13:44:54|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetAllCRMOrgsInOutlookProfile

    13:44:54|   Info| Logon mapi store

    13:44:54|   Info| Logon admin service

    13:44:54|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds

    13:44:54|   Info| Query all rows in msg service table

    13:44:54|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds

    13:44:54|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CleanUpDatastoreIfNeeded

    13:44:54|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CleanUpDatastoreIfNeeded

    13:44:54|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo

    13:44:54|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm

    13:44:56|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm

    13:44:56|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData

    13:44:56|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls

    13:44:56|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls

    13:44:56|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData

    13:45:17|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click

    13:45:17|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection

    13:45:17|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection

    13:45:17|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click

    13:45:26|  Error| Error connecting to URL: https://azanta.crm4.dynamics.com/XRMServices/2011/Discovery.svc Exception: System.ServiceModel.Security.SecurityAccessDeniedException: Access is denied.

    Server stack trace:

       at System.ServiceModel.Channels.ServiceChannel.ThrowIfFaultUnderstood(Message reply, MessageFault fault, String action, MessageVersion version, FaultConverter faultConverter)

       at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)

       at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)

       at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)

       at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

    Exception rethrown at [0]:

       at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)

       at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)

       at Microsoft.Xrm.Sdk.Discovery.IDiscoveryService.Execute(DiscoveryRequest request)

       at Microsoft.Xrm.Sdk.Client.DiscoveryServiceProxy.Execute(DiscoveryRequest request)

       at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials)

       at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)

    13:45:42|  Error| Error connecting to URL: https://azanta.crm4.dynamics.com/XRMServices/2011/Discovery.svc Exception: System.ServiceModel.Security.SecurityAccessDeniedException: Access is denied.

    Server stack trace:

       at System.ServiceModel.Channels.ServiceChannel.ThrowIfFaultUnderstood(Message reply, MessageFault fault, String action, MessageVersion version, FaultConverter faultConverter)

       at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)

       at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)

       at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)

       at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

    Exception rethrown at [0]:

       at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)

       at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)

       at Microsoft.Xrm.Sdk.Discovery.IDiscoveryService.Execute(DiscoveryRequest request)

       at Microsoft.Xrm.Sdk.Client.DiscoveryServiceProxy.Execute(DiscoveryRequest request)

       at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials)

       at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)

    13:46:16|  Error| Error connecting to URL: https://azanta.crm4.dynamics.com/XRMServices/2011/Discovery.svc Exception: System.ServiceModel.Security.SecurityAccessDeniedException: Access is denied.

    Server stack trace:

       at System.ServiceModel.Channels.ServiceChannel.ThrowIfFaultUnderstood(Message reply, MessageFault fault, String action, MessageVersion version, FaultConverter faultConverter)

       at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)

       at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)

       at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)

       at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

    Exception rethrown at [0]:

       at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)

       at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)

       at Microsoft.Xrm.Sdk.Discovery.IDiscoveryService.Execute(DiscoveryRequest request)

       at Microsoft.Xrm.Sdk.Client.DiscoveryServiceProxy.Execute(DiscoveryRequest request)

       at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials)

       at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)

    13:46:20|  Error| Error connecting to URL: https://azanta.crm4.dynamics.com/XRMServices/2011/Discovery.svc Exception: System.ServiceModel.Security.SecurityAccessDeniedException: Access is denied.

    Server stack trace:

       at System.ServiceModel.Channels.ServiceChannel.ThrowIfFaultUnderstood(Message reply, MessageFault fault, String action, MessageVersion version, FaultConverter faultConverter)

       at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)

       at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)

       at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)

       at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

    Exception rethrown at [0]:

       at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)

       at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)

       at Microsoft.Xrm.Sdk.Discovery.IDiscoveryService.Execute(DiscoveryRequest request)

       at Microsoft.Xrm.Sdk.Client.DiscoveryServiceProxy.Execute(DiscoveryRequest request)

       at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials)

       at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)

    Monday, August 12, 2013 1:36 PM

Answers

  • Hey

    I managed to get a solution through MS Support. Deinstalled and installed a new version of

    Microsoft Online Services Sign in assistant (7.250.430.3.0)

    Added *.microsoft.com & *.dynamics.com to IE list of trusted domains. 

    Emptied IE cache etc.

    Ran MS Dynamics configuration wizard for Outlook, and VOILA :-) 

    Very nice to run this client as it completely blends CRM into Outlook, thus no need for IE anymore

    Cheers

    Soeren 

    • Marked as answer by SoerenAN Thursday, August 15, 2013 8:48 AM
    Thursday, August 15, 2013 8:47 AM

All replies

  • Hi,

    You getting access denied errors. Can you check your credentials?


    Visit my blog for CRM material, improving performance, kerberos, IFD, development tips, etc. :) http://quantusdynamics.blogspot.com

    Tuesday, August 13, 2013 8:04 AM
    Answerer
  • Hi Nrodri

    Thanks - I have checked credentials, and are using the same to sign in for the web interface, which works fine... In the signon box, the credentials gets formatted with uppercase user and uppercase first letter of the domain, where everything is normally lowercase. I dont know if this can make a difference. I changed password to omit special characters, which I did read could pose a problem...

    -soeren- 

    • Marked as answer by SoerenAN Thursday, August 15, 2013 8:47 AM
    • Unmarked as answer by SoerenAN Thursday, August 15, 2013 8:47 AM
    Tuesday, August 13, 2013 9:28 AM
  • Hey

    I managed to get a solution through MS Support. Deinstalled and installed a new version of

    Microsoft Online Services Sign in assistant (7.250.430.3.0)

    Added *.microsoft.com & *.dynamics.com to IE list of trusted domains. 

    Emptied IE cache etc.

    Ran MS Dynamics configuration wizard for Outlook, and VOILA :-) 

    Very nice to run this client as it completely blends CRM into Outlook, thus no need for IE anymore

    Cheers

    Soeren 

    • Marked as answer by SoerenAN Thursday, August 15, 2013 8:48 AM
    Thursday, August 15, 2013 8:47 AM
  • Thanks SoerenAN, this is what solved my problem with connecting to Dynamics Online using Outlook 2013 in Windows 8.

    I had been getting the error: "The authentication passed to the platform is invalid." whenever I clicked "Test Connection", through it would not give me the opportunity to enter my organization credentials.

    I assumed the problem was that it was using either the system's credentials or my Microsoft account credentials, both of which would be incorrect.

    Tuesday, October 22, 2013 3:29 PM