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Windows 7 x64 no longer valid after Dell motherboard replacement and Windows Update RRS feed

  • Question

  • I'm running Windows 7 x64 Professional on a Dell Latitude E6410.  Last Thursday I replaced the motherboard and processor, and Windows Update downloaded updates last night.  On reboot at 11:00 a.m. this morning, CHKDSK ran and when Windows loaded I had the black screen of death, in the corner of the screen it says "This copy of Windows is not genuine."  After trying some of what I've read on this forum and rebooting a few times, a notification appeared that said "Reinstall Windows."  Reinstallation is the LAST possible thing that I want to do, as I have the Adobe Master Collection, Visual Studio 2010, SQL Server 2008 R2, etc. installed and am in the middle of a massive programming project that can't be delayed by 12 hours of IT support work.  I have tried the following and been met with failure each time:

    • www.microsoft.com/genuine - FAILED - Used both IE and Firefox... from Event Viewer: "Genuine validation failure:  hr = 0x80070241"
    • Confirming product key in Control Panel -> System -> Windows Activation - FAILED - "Windows activation - Status Not Available - Product ID: Not Available"
    • Uninstalling Windows Updates from last night - FAILED - The only updates from last night displayed in Programs and Features are for Office products
    • slmgr /rearm - FAILED - "On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.  Error 0xC004F012"
    • slui.exe 4 - FAILED - "Windows must be restored.  An unauthorized change was made to Windows.  You must reinstall of restore Windows system files to activate."
    • Renamed tokens.dat after stopping the Software Protection service (per http://social.answers.microsoft.com/Forums/en-US/w7install/thread/ba4ebbff-21f4-473b-8224-a9326c77b47b) - FAILED
    • SFC /SCANNOW - FAILED - "Windows Resource Protection found corrupt files but was unable to fix some of them."
    • MGADT, full results are included at the end of this post.

    Errors in Event Viewer that appeared overnight in chronological order (reboot occurred at 11:00 a.m.):

    • 12:01 a.m. - System Restore - Failed to create restore point (Process = C:\Windows\system32\rundll32.exe /d srrstr.dll,ExecuteScheduledSPPCreation; Description = Scheduled Checkpoint; Error = 0x80070422).
    • 2:16 a.m. - NTFS - The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume \Device\HarddiskVolume4.
    • 11:07 a.m. - Kernel-EventTracking - Session "Microsoft Security Essentials OOBE" stopped due to the following error: 0xC000000D
    • 11:07 a.m. - Kernel-PnP - The driver \Driver\WUDFRd failed to load for the device USB\VID_0A5C&PID_5801&MI_01\7&1eb0f4e8&0&0001.
    • 11:07 a.m. - Application Popup - \??\C:\Windows\SysWow64\drivers\io.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
    • 11:07 a.m. - Service Control Manager - The rimmptsk service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
    • 11:07 a.m. - Service Control Manager - The following boot-start or system-start driver(s) failed to load: vflt
    • 11:17 a.m. - Microsoft Antimalware - Microsoft Antimalware has entered a grace period and will soon expire. After expiration, this program will disable protection against viruses, spyware, and other potentially unwanted software.
           Expiration Reason: Windows Activation Technologies genuine validation failed
           Expiration Date (UTC): ‎12/‎10/‎2010 4:17:43 PM
    • 11:17 a.m. - Microsoft Antimalware - Microsoft Antimalware has encountered an error trying to update signatures.
           New Signature Version:
           Previous Signature Version: 1.93.1519.0
           Update Source: Microsoft Update Server
           Update Stage: Search
           Source Path: http://www.microsoft.com
           Signature Type: AntiVirus
           Update Type: Full
           User: NT AUTHORITY\SYSTEM
           Current Engine Version:
           Previous Engine Version: 1.1.6301.0
           Error code: 0x8024402c
           Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.
    • 11:20 a.m. - Winlogon - Windows is in Notification period.
    • Windows Activation Technologies - Health check failure:  hr = 0x8004FE21, HealthStatus: 0x0000000000000010

    Additional items in the log:

    • Security-SPP - Installation of the Proof of Purchase failed. 0x80070241
      Partial Pkey=733WD
      ACID=?
      Detailed Error[?]
    • Security-SPP - Update Windows license and product key tokens failed with 0x80070241.
    • Security-SPP - Rearm failed for AppId = 55c92734-d682-4d71-983e-d6ec3f16059f, SkuId = (null) - 3 Rearms Remaining.  Error Code: 0xC004F012
    • Security-SPP - The Software Protection service has completed licensing status check.
      Application Id=55c92734-d682-4d71-983e-d6ec3f16059f
      Licensing Status=
      1: 50e329f7-a5fa-46b2-85fd-f224e5da7764, 1, 0 [(0 [0x80070241, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
      2: 770bc271-8dc1-467d-b574-73cbacbeccd1, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
      3: 90a61a0d-0b76-4bf1-a8b8-89061855a4c9, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
      4: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
      5: b92e9980-b9d5-4821-9c94-140f632f6312, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
      6: c1027486-8ae8-4633-9cf9-9658ed80504d, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
      7: d188820a-cb63-4bad-a9a2-40b843ee23b7, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
      8: d8e04254-f9a5-4729-ae86-886de6aa907c, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
      9: da22eadd-46dc-4056-a287-f5041c852470, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
      10: e120e868-3df2-464a-95a0-b52fa5ada4bf, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
      11: e838d943-63ed-4a0b-9fb1-47152908acc9, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
      12: 4a8149bb-7d61-49f4-8822-82c7bf88d64b, 0, 0 [0xC004F055]
      13: afd5f68f-b70f-4000-a21d-28dbc8be8b07, 0, 0 [0xC004F055]
    • Windows Error Reporting - Fault bucket , type 0
      Event Name: MpTelemetry
      Response: Not available
      Cab Id: 0

      Problem signature:
      P1: 8024402c
      P2: EndSearch
      P3: Search
      P4: 2.1.6805.0
      P5: MpSigDwn.dll
      P6: 2.1.6805.0
      P7: Microsoft Antimalware (BCF43643-A118-4432-AEDE-D861FCBCFCDE)
      P8:
      P9:
      P10:

      Attached files:
      C:\Windows\Temp\MPTelemetrySubmit\client_manifest.txt

      These files may be available here:
      C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_8024402c_a113d03bc92f937bd9ba7afaa18b5927ded7_cab_0d7de011

      Analysis symbol:
      Rechecking for solution: 0
      Report Id: 0d8fe075-ece6-11df-9a2d-f07bcba95557
      Report Status: 6

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {AE74EB3D-EB9C-461D-8A17-280667AB72DC}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-8009_E2AD56EA-766-2ee2_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppobjs.dll[10.0.30319.1], Hr = 0x80092003

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{AE74EB3D-EB9C-461D-8A17-280667AB72DC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-1290597080-1867323997-2403817159</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E6410</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="6"/><Date>20100810000000.000000+000</Date></BIOS><HWID>B8B93607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>E2     </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>26936F1576B6D8A</Val><Hash>4+Zs17F5bKENZtKdHjCP8j2GjIo=</Hash><Pid>89409-709-3272151-65660</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000010
    Event Time Stamp: 10:23:2010 19:03
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll


    HWID Data-->
    HWID Hash Current: NgAAAAIAAgABAAEAAQABAAAABAABAAEA6GH2KxU/UYB0JIjIGkWo3nf2UPhPlkBoFDyKfFxd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          E2     
      FACP            DELL          E2     
      HPET            DELL          E2     
      BOOT            DELL          E2      
      MCFG            A M I         GMCH945.
      TCPA                    
      SLIC            DELL          E2     
      SSDT            PmRef        CpuPm

    Thanks for any help that you can offer, I'm at wits end.

    Gene Crouch

    Wednesday, November 10, 2010 6:59 PM

Answers

  • Hello Gene,

    The problem I am seeing is that Windows has detected a file that has been modified in some way (most likely corrupted).  Windows attempted to repair the file itself, but for whatever reason, was unable to do so. The file is either directly or indirectly associated with Licensing so with the file being changed in an unauthorized way, it can't trust it and as such is unsure of it's own Genuineness.

    The file  that is causing the problem is:

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppobjs.dll [10.0.30319.1], Hr = 0x80092003

     

    There are a few things you can try to repair or replace this file.

     

    a. System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.

    1) Click the Start Button
    2) Type: cmd.exe
    3) Right-click the cmd.exe file and select 'Run as Administrator'
    4) In the CMD window, type: sfc /scannow
    5) Reboot and see if that resolves the issue.


    b. Repairing Windows using System Restore:

    1) Click the Start button
    2) In the Start Search field, type: System Restore and hit “Enter”
    3) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
    4) Click the "Next" button.

    5) Reboot and see if that resolves the issue.

     

    c. Find a computer with a known good install of Windows 7 and use a copy of it's file to replace the bad file on your computer. (My understanding is that his may also be done by extracting the file from Windows 7 install disk)

     

    If none of these suggestions resolves the issue, my only other suggestions would be either to create a (no cost) suport request at http://support.microsoft.com/gp/contactwga (it's likely they will suggest the same things I have) or reinstall Windows.

     

    I hope that helps,


    Darin MS
    • Proposed as answer by Darin Smith MS Wednesday, November 10, 2010 7:47 PM
    • Edited by Darin Smith MS Wednesday, November 10, 2010 7:53 PM
    • Marked as answer by GCrouch Wednesday, November 10, 2010 8:14 PM
    Wednesday, November 10, 2010 7:43 PM
  • "GCrouch" wrote in message news:4e503d75-d257-4e41-b65c-418c0aabdd5b...

    I'm running Windows 7 x64 Professional on a Dell Latitude E6410.  Last Thursday I replaced the motherboard and processor, and Windows Update downloaded updates last night.  On reboot at 11:00 a.m. this morning, CHKDSK ran and when Windows loaded I had the black screen of death, in the corner of the screen it says "This copy of Windows is not genuine."  After trying some of what I've read on this forum and rebooting a few times, a notification appeared that said "Reinstall Windows."  Reinstallation is the LAST possible thing that I want to do, as I have the Adobe Master Collection, Visual Studio 2010, SQL Server 2008 R2, etc. installed and am in the middle of a massive programming project that can't be delayed by 12 hours of IT support work. 

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048


    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppobjs.dll[10.0.30319.1], Hr = 0x80092003


    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000010
    Event Time Stamp: 10:23:2010 19:03
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll

    Gene Crouch


    Yikes!
    You have a tampered file which isn't helping things - I suggest that you try extracting a new copy of the file from the Windows 7 disk
    instructions are here...
     
    once done, run the MGADiag again (after a reboot) - if it still reports as tampered, try re-registering the dll, and rebooting again - run the MGADiag and post a new copy back here.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by GCrouch Wednesday, November 10, 2010 8:14 PM
    Wednesday, November 10, 2010 7:50 PM
    Moderator
  • You guys are geniuses.  I had previously run SFC /SCANNOW and System Restore been turned off so the first two options were off the table, but copying the file solved the problem immediately.  There were some issues with permissions on the bad file (TrustedInstaller wouldn't allow me to delete, rename, etc.), so here are the final steps for others that have this problem:

    1. Copy the erroneous file (sppobjs.dll) from a known working installation of Win7x64 Pro into C:\Windows\System32\ as "sppobjs.dll_new"
    2. Open Command Prompt as Administrator
    3. Take ownership of the erroneous file - "takeown /f C:\Windows\System32\sppobjs.dll"
    4. Assign full control permissions to that file for the active user account - "cacls C:\Windows\System32\sppobjs.dll /G [username]:F"
    5. Rename the old file as a backup - "rename sppobjs.dll sppobjs.dll_old"
    6. Rename the new file - "rename sppobjs.dll_new sppobjs.dll"
    7. Reboot the machine
    8. Activate at www.microsoft.com/genuine

    Thanks for your help on this, you saved an IMMENSE amount of reinstallation work for me!

    Gene

    • Marked as answer by GCrouch Wednesday, November 10, 2010 8:26 PM
    Wednesday, November 10, 2010 8:24 PM

All replies

  • Hello Gene,

    The problem I am seeing is that Windows has detected a file that has been modified in some way (most likely corrupted).  Windows attempted to repair the file itself, but for whatever reason, was unable to do so. The file is either directly or indirectly associated with Licensing so with the file being changed in an unauthorized way, it can't trust it and as such is unsure of it's own Genuineness.

    The file  that is causing the problem is:

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppobjs.dll [10.0.30319.1], Hr = 0x80092003

     

    There are a few things you can try to repair or replace this file.

     

    a. System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.

    1) Click the Start Button
    2) Type: cmd.exe
    3) Right-click the cmd.exe file and select 'Run as Administrator'
    4) In the CMD window, type: sfc /scannow
    5) Reboot and see if that resolves the issue.


    b. Repairing Windows using System Restore:

    1) Click the Start button
    2) In the Start Search field, type: System Restore and hit “Enter”
    3) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
    4) Click the "Next" button.

    5) Reboot and see if that resolves the issue.

     

    c. Find a computer with a known good install of Windows 7 and use a copy of it's file to replace the bad file on your computer. (My understanding is that his may also be done by extracting the file from Windows 7 install disk)

     

    If none of these suggestions resolves the issue, my only other suggestions would be either to create a (no cost) suport request at http://support.microsoft.com/gp/contactwga (it's likely they will suggest the same things I have) or reinstall Windows.

     

    I hope that helps,


    Darin MS
    • Proposed as answer by Darin Smith MS Wednesday, November 10, 2010 7:47 PM
    • Edited by Darin Smith MS Wednesday, November 10, 2010 7:53 PM
    • Marked as answer by GCrouch Wednesday, November 10, 2010 8:14 PM
    Wednesday, November 10, 2010 7:43 PM
  • On a side note, once you repair that file, you may need to change the Product key to the Key listed on the Certificate of Authenticity (CoA) sticker on the side or bottom of the PC (if it's a laptop, the CoA may sometimes be located in the battery compartment)

    Darin MS
    Wednesday, November 10, 2010 7:47 PM
  • "GCrouch" wrote in message news:4e503d75-d257-4e41-b65c-418c0aabdd5b...

    I'm running Windows 7 x64 Professional on a Dell Latitude E6410.  Last Thursday I replaced the motherboard and processor, and Windows Update downloaded updates last night.  On reboot at 11:00 a.m. this morning, CHKDSK ran and when Windows loaded I had the black screen of death, in the corner of the screen it says "This copy of Windows is not genuine."  After trying some of what I've read on this forum and rebooting a few times, a notification appeared that said "Reinstall Windows."  Reinstallation is the LAST possible thing that I want to do, as I have the Adobe Master Collection, Visual Studio 2010, SQL Server 2008 R2, etc. installed and am in the middle of a massive programming project that can't be delayed by 12 hours of IT support work. 

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048


    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppobjs.dll[10.0.30319.1], Hr = 0x80092003


    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000010
    Event Time Stamp: 10:23:2010 19:03
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll

    Gene Crouch


    Yikes!
    You have a tampered file which isn't helping things - I suggest that you try extracting a new copy of the file from the Windows 7 disk
    instructions are here...
     
    once done, run the MGADiag again (after a reboot) - if it still reports as tampered, try re-registering the dll, and rebooting again - run the MGADiag and post a new copy back here.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by GCrouch Wednesday, November 10, 2010 8:14 PM
    Wednesday, November 10, 2010 7:50 PM
    Moderator
  • You guys are geniuses.  I had previously run SFC /SCANNOW and System Restore been turned off so the first two options were off the table, but copying the file solved the problem immediately.  There were some issues with permissions on the bad file (TrustedInstaller wouldn't allow me to delete, rename, etc.), so here are the final steps for others that have this problem:

    1. Copy the erroneous file (sppobjs.dll) from a known working installation of Win7x64 Pro into C:\Windows\System32\ as "sppobjs.dll_new"
    2. Open Command Prompt as Administrator
    3. Take ownership of the erroneous file - "takeown /f C:\Windows\System32\sppobjs.dll"
    4. Assign full control permissions to that file for the active user account - "cacls C:\Windows\System32\sppobjs.dll /G [username]:F"
    5. Rename the old file as a backup - "rename sppobjs.dll sppobjs.dll_old"
    6. Rename the new file - "rename sppobjs.dll_new sppobjs.dll"
    7. Reboot the machine
    8. Activate at www.microsoft.com/genuine

    Thanks for your help on this, you saved an IMMENSE amount of reinstallation work for me!

    Gene

    • Marked as answer by GCrouch Wednesday, November 10, 2010 8:26 PM
    Wednesday, November 10, 2010 8:24 PM
  • "GCrouch" wrote in message news:42293e23-c687-4b1d-a9f4-f8d2345a3156...

    You guys are geniuses.  I had previously run SFC /SCANNOW and System Restore been turned off so the first two options were off the table, but copying the file solved the problem immediately.  There were some issues with permissions on the bad file (TrustedInstaller wouldn't allow me to delete, rename, etc.), so here are the final steps for others that have this problem:

    1. Copy the erroneous file (sppobjs.dll) from a known working installation of Win7x64 Pro into C:\Windows\System32\ as "sppobjs.dll_new"
    2. Open Command Prompt as Administrator
    3. Take ownership of the erroneous file - "takeown /f C:\Windows\System32\sppobjs.dll"
    4. Assign full control permissions to that file for the active user account - "cacls C:\Windows\System32\sppobjs.dll /G [username]:F"
    5. Rename the old file as a backup - "rename sppobjs.dll sppobjs.dll_old"
    6. Rename the new file - "rename sppobjs.dll_new sppobjs.dll"
    7. Reboot the machine
    8. Activate at www.microsoft.com/genuine

    Thanks for your help on this, you saved an IMMENSE amount of reinstallation work for me!

    Gene


    Glad it helped! Good Luck

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, November 10, 2010 8:37 PM
    Moderator