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Re: Security Update for Windows XP (KB943460) download problem RRS feed

  • Question

  • Thanks Stephen,

    Here are the results of your advice:

    The issue concerns MS Outlook access after installing this patch - error message of 'the setup controller has encountered a problem during install. Please review the log files for further info on the error' click OK then error message: 'cannot start MSOutlook. Cannot initialize MS Office shared utilities. Restart computer or reinstall MS Office'

    Appreciate any help.

    David

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-YCFC7-4P6RP-H8YF8
    Windows Product Key Hash: 5sr/wcSKutq5drDCSn1DxhGnpLw=
    Windows Product ID: 76487-OEM-2211906-00111
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {B948A05E-2E8A-42A2-8025-8ECBD78925C3}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.5.530.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_B4D0AA8B-531-645_B4D0AA8B-531-645_025D1FF3-171-1

    Browser Data-->
    Proxy settings:
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B948A05E-2E8A-42A2-8025-8ECBD78925C3}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-H8YF8</PKey><PID>76487-OEM-2211906-00111</PID><PIDType>2</PIDType><SID>S-1-5-21-2601213571-3734371110-3756895541</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A60</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>Version 1.40</Version><SMBIOSVersion major="2" minor="3"/><Date>20040701000000.000000+000</Date><SLPBIOS>TOSHIBA,TOSHIBA</SLPBIOS></BIOS><HWID>5DC23207018400D2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Toshiba</name><model>Satellite</model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>657B35076FBED86</Val><Hash>fmuOT3wpMB0kq/f0e/kqGcVIAEQ=</Hash><Pid>89388-707-1262541-65854</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     


    -----------------------------------------
    Thursday, January 10, 2008 1:39 PM

Answers

  • Dirt,

     

    More options....

    Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide the following information, however if the issue persists I would recommend you contact Microsoft Office support at http://support.microsoft.com/gp/assistsupport and choosing your product to create a support incident.

    The 2007 Office programs take full advantage of the self-repairing features that are offered by Microsoft Windows Installer.  If a resource that you must have to start a 2007 Office program is missing, such as a file or a registry key, the Windows Installer detects the missing resource and repairs the program.  The following Knowledge Base Article (KB):  http://support.microsoft.com/kb/924614/en-us describes how the repair process in the 2007 Microsoft Office system programs works.  Additionally, this article lists step-by-step methods that describe how you can use the repair process in the Office 2007 programs.

     

     

    Thank you,

     

    Stephen Holm, MS

    Thursday, January 10, 2008 6:14 PM

All replies

  • Hello Dirt,

     

    Thank you for visiting the Microsoft Genuine Advantage Forum.  The purpose of this forum is the support of Windows Genuine Advantage (WGA) program.  Your question is off topic as well as outside my area of knowledge. I suggest posting your question to one of the Office newsgroups here: http://www.microsoft.com/office/community/en-us/default.mspx?d=1  or http://www.microsoft.com/office/community/en-us/default.mspx?dg=microsoft.public.office.misc&lang=en&cr=US

     

                If you should have other non-WGA questions please visit our other communities for helpful information here:  http://www.microsoft.com/atwork/community.mspx .  Thank you for visiting the forum.

     

     

     

    Thank you,

     

    Stephen Holm, MS

    Thursday, January 10, 2008 6:11 PM
  • Dirt,

     

    You can try a little trick that has been around since the Windows 95 era. Whenever a program's uninstall function is not working, you can try to fix it by reinstalling the program from its CD or from its download, which theoretically should rewrite/overwrite whatever has been corrupted.  The uninstall feature should work if the reinstall/uninstall went smoothly.  Here's a link to a site with Office trials http://us20.trymicrosoftoffice.com/default.aspx Granted it's somewhat counterintuitive to reinstall a program before uninstalling it, but it is proven to be effective.

     

    Thank you,

     

    Stephen Holm, MS

    Thursday, January 10, 2008 6:12 PM
  • Dirt,

     

    More options....

    Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide the following information, however if the issue persists I would recommend you contact Microsoft Office support at http://support.microsoft.com/gp/assistsupport and choosing your product to create a support incident.

    The 2007 Office programs take full advantage of the self-repairing features that are offered by Microsoft Windows Installer.  If a resource that you must have to start a 2007 Office program is missing, such as a file or a registry key, the Windows Installer detects the missing resource and repairs the program.  The following Knowledge Base Article (KB):  http://support.microsoft.com/kb/924614/en-us describes how the repair process in the 2007 Microsoft Office system programs works.  Additionally, this article lists step-by-step methods that describe how you can use the repair process in the Office 2007 programs.

     

     

    Thank you,

     

    Stephen Holm, MS

    Thursday, January 10, 2008 6:14 PM
  • Free Microsoft technical support for Windows Update issues: https://support.microsoft.com/oas/default.aspx?gprid=6527

     

    Thursday, January 10, 2008 6:15 PM
    Moderator