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CRM 2011 client cant configure CRM Org. RRS feed

  • Question

  • Hi Guys,

    My costumer is facing a strange problem with configuring clients to run with Outlook 2010 32bit and Win7.

    CRM 2011 is installed on a server and works over port 80 http://crm/orgnameand all CRM users can use it via IE, CRM is on Rollup3. All users are on the same LAN as CRM server.

    But when we try to configure it via Outlook2010 32 bit, it resolves the Orgname and validates the users, then when we click OK the running process starts and around like 50% stops with:

    There is a problem communicating with CRM server. Please contact your system administrator.

    If we go back to IE CRM works fine.
    All users are local admins on their machines.

     

    I tried following:

    Adding http://crm to trusted sites (didn’t help)
    removing fw on crm server (didn’t help)
    stopping antivirus on workstation (didnt help)
    installing CRM client and applying Rollup3 (didn’t help)
    tried with
    http://192.168.1.87(ip of CRM server) (didn’t help)
    tried with different language client (didn’t help)

    here is the log from one client:

    10:56:57| Info| === Guiden Konfiguration af Microsoft Dynamics CRM til Outlook - logføring er startet: 19-08-2011 10:56:57 ===
    10:56:57|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Initialize
    10:56:57| Info| Client Configuration Wizard Version : 5.0.9688.1155
    10:56:57| Info| Client Configuration Wizard LanguageID : 1030
    10:56:57|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
    10:56:58| Info| Query all rows in profile table
    10:56:58| Info| Outlook is initialized
    10:56:58|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
    10:56:58| Info| Client Configuration Wizard Running Mode : Normal
    10:56:58| Info| Configuration file Type : OnPremise.
    10:56:58|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm
    10:56:58|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
    10:56:58|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetAvailableServiceIds
    10:56:58| Info| Logon mapi store
    10:56:58| Info| Logon admin service
    10:56:58|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
    10:56:58| Info| Query all rows in msg service table
    10:56:58| Info| Adding service id : {2f268d1b-418e-43dd-a3a5-c2d7d9502d9b}
    10:56:58| Info| Adding service id : {b496256e-41a4-42cf-aded-f23bc3638550}
    10:56:58| Info| Adding service id : {f39cd978-c1e6-4d20-a510-4292d187e355}
    10:56:58| Info| Adding service id : {40815be1-bea1-4a14-9a47-00889f592f14}
    10:56:58| Info| Adding service id : {27af81e4-5af1-4f77-a2b2-12812deea2cd}
    10:56:58|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
    10:56:58|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.RemoveOrphanDatastoreIfNeeded
    10:56:58| Info| Logon mapi store
    10:56:58| Info| Logon admin service
    10:56:58| Info| Query crm msg services in msg service table.
    10:56:58|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.RemoveOrphanDatastoreIfNeeded
    10:56:58|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
    10:56:58|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm
    10:56:58|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm_Shown
    10:56:58|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.AddServer
    10:56:58|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
    10:56:58|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
    10:56:58|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
    10:56:58|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
    10:56:58|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
    10:56:58|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
    10:57:07|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
    10:57:07|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
    10:57:07|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
    10:57:07|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
    10:57:10| Info| Fill organization comboBox with server information.
    10:57:11|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._okButton_Click
    10:57:11|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._okButton_Click
    10:57:11|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Execute
    10:57:11|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionList
    10:57:11| Info| Action type : Add.
    10:57:11| Info| Add GlobalRepositoryConfigurator.
    10:57:11| Info| Add AddinConfigurator.
    10:57:11| Info| Add OrganizationRepositoryConfigurator.
    10:57:11| Info| Add PrimaryConfigurator.
    10:57:11| Info| Add OutlookConfigurator.
    10:57:11| Info| Add FinalConfiguratorConfigurator.
    10:57:11|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionList
    10:57:11| Info| Get action list.
    10:57:11| Info| Get action total progress : 55.
    10:57:11|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionEntry
    10:57:11| Info| Action command type : Add.
    10:57:11|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure
    10:57:11|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Configure
    10:57:11|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
    10:57:11|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
    10:57:11| Info| Deleted user application files.
    10:57:11|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetConfigurationRegistryValuesAction
    10:57:11|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetClientRegistryDefaultSettings
    10:57:11| Info| Copied registry values created by setup in HKLM to HKCU on configuration
    10:57:11|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetClientRegistryDefaultSettings
    10:57:11| Info| Set default settings to client configuration.
    10:57:11|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetLaptopClientRegistryValues
    10:57:11|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.GetAspDotNetPath
    10:57:11| Info| ASP Net version key name : Software\Microsoft\ASP.NET\4.0.30319.0
    10:57:11| Info| ASP Net install path : C:\Windows\Microsoft.NET\Framework\v4.0.30319
    10:57:11|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.GetAspDotNetPath
    10:57:11| Info| Created Crm allow list key.
    10:57:11|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetLaptopClientRegistryValues
    10:57:11| Info| Set laptop client registry key values.
    10:57:11|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetPlatformRootAction
    10:57:11| Info| No extended chars in http://crm/crmorg/XRMServices/2011/Organization.svc were found. No need for short naming.
    10:57:11| Info| Set platform root registry keys.
    10:57:11|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetPlatformRootAction
    10:57:11| Info| Set platform root key value.
    10:57:11| Info| Set user id registry key.
    10:57:11|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetConfigurationRegistryValuesAction
    10:57:11| Info| Set configuration registry key values.
    10:57:11|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.AddSQMRegkeysAndDirectory
    10:57:11| Info| Added SQM registry keys.
    10:57:11| Info| Added SQM queue directory.
    10:57:11|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.AddSQMRegkeysAndDirectory
    10:57:11| Info| Added SQM registry key values and directory.
    10:57:11|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Configure
    10:57:11|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Configure
    10:57:11|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetCrmRibbonAddinRegistryValuesAction
    10:57:11| Info| Enabled the crm ribbon addin keys under Software\Microsoft\Office\Outlook\Addins\crmaddin.RibbonAddin
    10:57:11|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
    10:57:11| Info| Deleted the resiliency keys under Software\Microsoft\Office
    10:57:11| Info| Deleted the resiliency keys under Software\Microsoft\Office
    10:57:11|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
    10:57:11|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetCrmRibbonAddinRegistryValuesAction
    10:57:11|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetFixedRegistryValuesAction
    10:57:11| Info| Registered the form region for IPM.Note in Office registry hive.
    10:57:11| Info| Registered the form region for IPM.Appointment in Office registry hive.
    10:57:11| Info| Registered the form region for CRM.Task in Office registry hive.
    10:57:11| Info| Registered the form region for CRM.Contact in Office registry hive.
    10:57:11|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetFixedRegistryValuesAction
    10:57:11|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.CreateIntegrationKey
    10:57:11| Info| Created Crm integrate key.
    10:57:11|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.CreateIntegrationKey
    10:57:11|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Configure
    10:57:11|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Configure
    10:57:11|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.SetContextValues
    10:57:11|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.SetContextValues
    10:57:11| Info| Set org-based registry values.
    10:57:11|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Configure
    10:57:11|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.Configure
    10:57:11|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.SetPrimaryContextValues
    10:57:11|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.SetPrimaryContextValues
    10:57:11| Info| Set Primary Org values.
    10:57:11|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.Configure
    10:57:11|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Configure
    10:57:11|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.DeleteV4CrmDatastore
    10:57:11| Info| Logon mapi store
    10:57:11| Info| Logon admin service
    10:57:11|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetCrmStoreServiceId
    10:57:11|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
    10:57:11| Info| Query all rows in msg service table
    10:57:11|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
    10:57:11|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetCrmStoreServiceId
    10:57:11|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.DeleteV4CrmDatastore
    10:57:11|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.InitializeMapiStoreForFirstTime
    10:57:17| Error| Exception : Der skal angives gyldige oplysninger om parsing i strengen. ved System.Enum.EnumResult.SetFailure(ParseFailureKind failure, String failureMessageID, Object failureMessageFormatArgument)
    ved System.Enum.TryParseEnum(Type enumType, String value, Boolean ignoreCase, EnumResult& parseResult)
    ved System.Enum.Parse(Type enumType, String value, Boolean ignoreCase)
    ved Microsoft.Crm.Platform.ConvertHelper.EnumFromXmlString(Type enumType, String mask)
    ved Microsoft.Crm.Metadata.AttributeDescription.FillPropertiesFromXml(XmlNode node, Boolean throwIfIdsMissing)
    ved Microsoft.Crm.Metadata.NonSharableMetadataCacheLoader.<>c__DisplayClass7.<LoadDescriptionsFromXml>b__6(IFillableMetadataDescription description, XmlNode node, Boolean newIterator)
    ved Microsoft.Crm.Metadata.NonSharableMetadataCacheLoader.LoadDescriptionsFromXml(String name, MetadataContainer container, CounterList counter, IEnumerable`1 navs, IEnumerable`1 paths, LoadDescriptionFromXmlDelegate LoadDescriptionFromXmlDelegate)
    ved Microsoft.Crm.Metadata.NonSharableMetadataCacheLoader.LoadDescriptionsFromXml(String name, MetadataContainer container, CounterList counter, IEnumerable`1 navs, String[] paths)
    ved Microsoft.Crm.Metadata.NonSharableMetadataCacheLoader.LoadDescriptionsFromXml(String name, MetadataContainer container, CounterList counter, XPathNavigator nav, String path)
    ved Microsoft.Crm.Metadata.NonSharableMetadataCacheLoader.BuildContainerFromXml(XmlDocument xmlDocument, LoadMasks masks, CounterList counter)
    ved Microsoft.Crm.Metadata.NonSharableMetadataCacheLoader.LoadCacheFromXml(XmlDocument xmlDocument, LoadMasks masks, CounterList counter)
    ved Microsoft.Crm.Metadata.DynamicMetadataCacheFactory.LoadCacheFromWebService(DynamicMetadataCacheLoader loader, LoadMasks masks, IOrganizationContext context, Boolean writeCacheToLocalFile, CounterList counter)
    ved Microsoft.Crm.Metadata.DynamicMetadataCacheFactory.LoadCacheForRichClient(LoadMethod loadMethod, DynamicMetadataCacheLoader loader, LoadMasks masks, IOrganizationContext context, CounterList counter)
    ved Microsoft.Crm.Metadata.DynamicMetadataCacheFactory.LoadMetadataCache(LoadMethod method, CacheType type, IOrganizationContext context)
    ved Microsoft.Crm.Metadata.MetadataCache.LoadCache(IOrganizationContext context, Boolean fileOnlyIfExists)
    ved Microsoft.Crm.Metadata.MetadataCache.GetInstance(IOrganizationContext context)
    ved Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.InitializeMapiStoreForFirstTime()
    ved Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Configure(IProgressEventHandler progressEventHandler)
    ved Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure(Object stateInfo)
    10:57:18|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Unconfigure
    10:57:18|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Unconfigure
    10:57:18|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Unconfigure
    10:57:18|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.RemoveContextValues
    10:57:18| Info| Delete org-based registry keys.
    10:57:18|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.RemoveContextValues
    10:57:18| Info| Remove org-based registry values.
    10:57:18|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Unconfigure
    10:57:18|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Unconfigure
    10:57:18|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveFixedRegistryValuesAction
    10:57:18| Info| Removed the form region for IPM.Note in Office registry hive.
    10:57:18| Info| Removed the form region for IPM.Appointment in Office registry hive.
    10:57:18| Info| Removed the form region for CRM.Task in Office registry hive.
    10:57:18| Info| Removed the form region for CRM.Contact in Office registry hive.
    10:57:18|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveFixedRegistryValuesAction
    10:57:18|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveIntegrationKey
    10:57:18|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveIntegrationKey
    10:57:18|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmRibbonAddinRegistryValuesAction
    10:57:18| Info| Removed the crm ribbon addin keys under Software\Microsoft\Office\Outlook\Addins\crmaddin.RibbonAddin
    10:57:18|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
    10:57:18| Info| Deleted the resiliency keys under Software\Microsoft\Office
    10:57:18| Info| Deleted the resiliency keys under Software\Microsoft\Office
    10:57:18|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
    10:57:18|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmRibbonAddinRegistryValuesAction
    10:57:18|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Unconfigure
    10:57:18|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Unconfigure
    10:57:18|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.StopApplicationHosterAction
    10:57:18|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.StopApplicationHosterAction
    10:57:18| Info| Stopped application hoster.
    10:57:18|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveApplicationhosterSettings
    10:57:18| Info| Deleted Application hoster registry value.
    10:57:18|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveApplicationhosterSettings
    10:57:18| Info| Removed application hoster settings.
    10:57:18|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
    10:57:18|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
    10:57:18| Info| Deleted user application files.
    10:57:18|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveSQMRegkeysAndDirectory
    10:57:18| Info| Removed SQM registry keys.
    10:57:18| Info| Removed SQM queue directory.
    10:57:18|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveSQMRegkeysAndDirectory
    10:57:18| Info| Removed SQM registry key values and directory.
    10:57:18|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveConfigurationRegistryValuesAction
    10:57:18|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveLaptopClientRegistryValues
    10:57:18| Info| Deleted Crm allow list key.
    10:57:18|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveLaptopClientRegistryValues
    10:57:18| Info| Removed Laptop client registry keys.
    10:57:18|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.RemoveConfigurationRegistryValuesAction
    10:57:18| Info| Removed Crm client registry keys.
    10:57:18|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Unconfigure
    10:57:18| Error| Failed to configure Microsoft Dynamics CRM for Outlook with CRMorg.
    10:57:18|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure
    10:57:18| Error| Exception : Organisationen kan ikke konfigureres til Microsoft Dynamics CRM til Outlook. Prøv at konfigurere organisationen igen. Kontakt systemadministratoren, hvis problemet fortsætter. ved Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Execute(ActionCommand command, ServerInfo serverInfo)
    ved Microsoft.Crm.Application.Outlook.Config.ServerForm.<InitializeBackgroundWorkers>b__3(Object sender, RunWorkerCompletedEventArgs e)

     

     

     

     

     

     

    Friday, August 19, 2011 2:43 PM

Answers

  • everything was there. didnt help with reinstallation of Windows Essentials.

     

    but i got a querty from Microsoft that fixed the bug:

     

    Update Attribute setdisplaymask = '67108864'Where attributerowid ='015C6D90-408F-4604-9E25-E5AD5DDF9B0E'

     

    UpdateAttribute set displaymask = '67108864' Where attributerowid ='4AF91D0F-DF74-4969-93AB-9E973C68051D'

     

    according to MS, this is a bug, and they are working on a hotfix.

     

    • Marked as answer by iCRM Thursday, August 25, 2011 8:09 AM
    Thursday, August 25, 2011 8:09 AM

All replies

  • 4.0 migrated system? Then download the sitemap editor tool, save the sitemap, return sitemap to default (more actions), then configure your client.

    After that you can load your saved sitemap and republish it.

    I´ve seen serveral problems with migrated sitemaps and configuring outlook client. Also keep in mind to check server and client time - should be synchronized.


    Carsten Groth http://carstengroth.wordpress.com
    Friday, August 19, 2011 2:54 PM
  • Hi Carsten,

     

    Thx for posting.

    We did a brand new installation og crm2011 on a new server, but we imported the 4.0 org in.
    patched it with rollup3 and tested everything bia IE.

    do i still have to do this with sitemap? if yes how?

     

     

    Monday, August 22, 2011 7:24 AM
  •  

    As posted: Download http://sitemapeditor.codeplex.com/ - Load your sitemap and save it. Then reset your sitemap to default (more actions menu).
    
    After that - configure your client. 

     


    Carsten Groth http://carstengroth.wordpress.com
    Monday, August 22, 2011 7:49 AM
  • im not sure i understand what you mean.

    Do we have to export something from crm first? and then load it to this tool? reset it and import it back to crm?

    or?

     

    can you please descirbe all steps :-) thx mate!

    Monday, August 22, 2011 1:12 PM
  • 1.) Download Tool http://sitemapeditor.codeplex.com/

    2.) Add a connection to your crm - this action comes automatic if you click load button

    3.) After adding a connection and loading your sitemap save it to disk (you´ll need it to recover)

    4.) Under more actions you´ll find default sitemap - do this and a default sitemap will be published

    5.) Config your Client - If it configures well

    6.) Load your saved sitemap file from disk and then publish it back to your crm site after you´ve configured all your clients


    Carsten Groth http://carstengroth.wordpress.com
    • Proposed as answer by Carsten Groth _MSCRM_ Monday, August 22, 2011 3:32 PM
    • Marked as answer by Jim Glass Jr Monday, August 22, 2011 3:39 PM
    • Unmarked as answer by iCRM Thursday, August 25, 2011 8:09 AM
    Monday, August 22, 2011 3:32 PM
  • Hi Thx for posting.

    I did the steps, but it didnt help :-(
    I will create a MSCase.

    Thx again.

    Tuesday, August 23, 2011 8:03 AM
  •  

    Check the client time zone (open web client). Then check the client and server time. They must be in sync.
    
    Check if you have any Windows Essentials Products installed. Deinstall them. Make a repair installation of the client. Then configure.
    
    After that you can reinstall any Essentials Products

     


    Carsten Groth http://carstengroth.wordpress.com
    Tuesday, August 23, 2011 8:56 AM
  • Time is fine on CRM server and client.
    About this Windows Essentials, do i have to uninstall/install them on client?

    Tuesday, August 23, 2011 2:10 PM
  • Yes. On client-side deinstall if not the latest edition. I had a few clients where I had to deinstall the crm client as well (cause this brings a windows live id authentication assistant). After that I could configure the clients and reinstall essentials software in latest edition
    Carsten Groth http://carstengroth.wordpress.com
    Tuesday, August 23, 2011 3:08 PM
  • everything was there. didnt help with reinstallation of Windows Essentials.

     

    but i got a querty from Microsoft that fixed the bug:

     

    Update Attribute setdisplaymask = '67108864'Where attributerowid ='015C6D90-408F-4604-9E25-E5AD5DDF9B0E'

     

    UpdateAttribute set displaymask = '67108864' Where attributerowid ='4AF91D0F-DF74-4969-93AB-9E973C68051D'

     

    according to MS, this is a bug, and they are working on a hotfix.

     

    • Marked as answer by iCRM Thursday, August 25, 2011 8:09 AM
    Thursday, August 25, 2011 8:09 AM
  • Thursday, August 25, 2011 9:59 AM