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Vista Activation 0x8004fe93 RRS feed

  • Question

  • Went for a walk today and when I came home I found my screen on my PC saying that all of a suuden my Windows Vista Home Premium was not genuine?  I tryed to reactivate it over the net but get an activation error, so I called hte 1 -866 number did the automated thing and it verified my activation code.  I put in the numbers where it asked (block a....) but that said the numbers did not match so i retried, again to no avail.  It put me through to a customer service rep who again gave me the same numbers and still the same thing happened.

     

    I can only get the limited fuctionality screen up.  How do I fix this problem so I can use my computer for more than just a desk weight.  Here is a copy of the diagnostic report from my system, i noticed some other people had similar problems and I tried some of the suggestions to help them but to no avail.

     

    Thanks

     

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x8004fe93
    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-WDYJH-FTXBK-CG7PP
    Windows Product Key Hash: 6IYONy6mqR2VxcPnqp9bxJfLnJY=
    Windows Product ID: 89583-OEM-7359713-65311
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {7FCFB340-CBBA-4CCA-9BBB-A8062F73088B}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6000.vista_gdr.071009-1548
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7FCFB340-CBBA-4CCA-9BBB-A8062F73088B}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CG7PP</PKey><PID>89583-OEM-7359713-65311</PID><PIDType>3</PIDType><SID>S-1-5-21-1001491352-562249784-402697688</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1803   </Version><SMBIOSVersion major="2" minor="4"/><Date>20071126000000.000000+000</Date></BIOS><HWID>66323507018400F6</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>9DD85BD77AF3586</Val><Hash>vk87iT9DCJymZn8Djj73nSPLCI8=</Hash><Pid>89388-707-6585164-65824</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    Sunday, February 3, 2008 5:11 AM

Answers

  • Hi Ted,

     

      Would you try the below steps and tell me if this resolves your issue?

     

    ----------------------------------------------------------------------------------------

     

    (If you access to the start button)

    1) Click the Start button

    2) Type cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: cscript %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms

    6) Hit the Enter key

    7) Reboot 2 times

     

    (If you Do Not access to the start button)

    1) Click the option Access computer with reduced functionality

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: cscript %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms

    6) Hit the Enter key

    7) Reboot 2 times

     


    -------------------------------------------------------------------------------------

     

    1) Open Internet Browser

    2) Type %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select Run as Administrator

    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar

    8) Type: cd %windir%\system32

    9) Type net start slsvc

    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    11) Reboot Twice

    12) You may be required to Re-Activate. Use the Activate by Phone method outlined below

     

     

    Activate by Phone steps:

     

    a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.


    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\cmd.exe" press enter, a new window will come up, type: slui 4 and hit enterand follow steps to Activate over the Phone.


    NOTE: The key to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to tansfer you to a Live Rep.

     

    -----------------------------------------------------------------------------------------

     

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

    Tuesday, February 5, 2008 10:15 PM

All replies

  • Hi Ted,

     

      Would you try the below steps and tell me if this resolves your issue?

     

    ----------------------------------------------------------------------------------------

     

    (If you access to the start button)

    1) Click the Start button

    2) Type cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: cscript %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms

    6) Hit the Enter key

    7) Reboot 2 times

     

    (If you Do Not access to the start button)

    1) Click the option Access computer with reduced functionality

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: cscript %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms

    6) Hit the Enter key

    7) Reboot 2 times

     


    -------------------------------------------------------------------------------------

     

    1) Open Internet Browser

    2) Type %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select Run as Administrator

    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar

    8) Type: cd %windir%\system32

    9) Type net start slsvc

    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    11) Reboot Twice

    12) You may be required to Re-Activate. Use the Activate by Phone method outlined below

     

     

    Activate by Phone steps:

     

    a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.


    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\cmd.exe" press enter, a new window will come up, type: slui 4 and hit enterand follow steps to Activate over the Phone.


    NOTE: The key to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to tansfer you to a Live Rep.

     

    -----------------------------------------------------------------------------------------

     

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

    Tuesday, February 5, 2008 10:15 PM
  • I would like to thank you for taking the time to answer my question.  Sorry it took me so long to reply but I went on vaction shortly after my post so yesterday was the first chance I had to try your suggestions.

    This worked for me so I have printed it off and filed it incase I run into this again in the future. 

    Again thanks for your quick response.

    Ted Deane
    Wednesday, February 13, 2008 6:39 PM
  • Hi Ted,

     

      Great! If you ever have any other Activation or Validations issue, don't hesitate to post again.

     

    Darin

     

    Wednesday, February 13, 2008 7:34 PM
  • Hi,

    I have the same issue with my Windows Server 2008R2 (Error 0x8004FE93) while trying activation. I tried the resolution above but it did not work for me.

    Any help will be appreciated.

    Thanks.

    Yemi.

    Thursday, August 1, 2013 8:35 AM
  • Please start a NEW thread of your own - in the more appropriate Windows 7 forum here...

    http://social.microsoft.com/Forums/en-US/home?forum=genuinewindows7

    Include an MGADiag report


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, August 4, 2013 8:20 AM
    Moderator