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Change owner of the case and Activities RRS feed

  • Question

  • Hi All,

    I was trying to assing (I just want to change the owner of the activity to other user) all the activities (Closed and Open) from one user to another, but I says that "An Error has occured.  Action was not completed for one or more records". am I doing some wrong step.

    Thanks!

    MB

    Monday, April 5, 2010 1:16 PM

Answers

  • It could depend on the relationship with the parent item such as Contact or Account. If the relationship has a behaviour of Assign->Cascade between the activity and the parent then it will only allow the owner to be the owner of the parent Contact/Account. This has todo with the activities regarding field.
    MSCRM Bing'd - http://bingsoft.wordpress.com
    • Proposed as answer by Jim Glass Jr Monday, April 5, 2010 8:03 PM
    • Marked as answer by Jim Glass Jr Wednesday, April 7, 2010 5:54 PM
    Monday, April 5, 2010 1:47 PM
    Moderator

All replies

  • It could depend on the relationship with the parent item such as Contact or Account. If the relationship has a behaviour of Assign->Cascade between the activity and the parent then it will only allow the owner to be the owner of the parent Contact/Account. This has todo with the activities regarding field.
    MSCRM Bing'd - http://bingsoft.wordpress.com
    • Proposed as answer by Jim Glass Jr Monday, April 5, 2010 8:03 PM
    • Marked as answer by Jim Glass Jr Wednesday, April 7, 2010 5:54 PM
    Monday, April 5, 2010 1:47 PM
    Moderator
  • I don't think you can reassign closed Activities.

    Leon Tribe


    Want to hear me talk about all things CRM? Check out my blog http://leontribe.blogspot.com/ or hear me tweet @leontribe
    • Proposed as answer by Leon TribeMVP Wednesday, May 5, 2010 2:01 AM
    Wednesday, May 5, 2010 2:01 AM