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Can't access to drive after typing BitLocker correct password. Access is denied. RRS feed

  • Question

  • hello everyone!

    I really have a problem with my BitLocker encrypted disk drive.

    On my early PC (from 2009), with OS win7, I encrypted my external WD 500GB MY BOOK disk drive.

    Unfortunately old PC died :( and there is a problem.

    Now on my new computer with OS win7 or any other, i can't access on my WD 500GB MY BOOK external drive?!

    my First try solution: I try to unlock disk drive with my correct password, and everything seems OK, Disk is unlocked, but when I try to enter the disk I have popup alert message:  Location is not available. J:\ is not accessible. Access is denied.

    After that, I try another option.

    my Second try solution: In control panel >system and security > BitLocker Drive Encription I chose my encrypted drive and try to decrypting drive. After maybe 7 hours and 99 percent I got some popup message with error. I don't remember now how exactly was the message.

    Now, when I log in on windows, on any other device (notebook PC) where I attaching My external WD 500GB MY BOOKdisk drive, in my Computer  I have the following status: My external WD 500GB MY BOOKdisk drive is unlocked, visible and recognized as a J:\ drive, but I can't access to him.

    when I try to enter the disk again, I have popup alert message:  Location is not available. J:\ is not accessible. Access is denied.

    Also, I have correct password and  BitLocker Recovery Key properly stored onmy USB stick.

    Please help

    Very best.


    Sunday, November 23, 2014 10:05 PM

Answers