I have looked at some of the other posts but since I don't know how to interpret the diagnostics, I don't know if their solutions would apply to me. The message occurred out of the blue- did not knowingly install any new programs in the past few days. I don't know if my "service" has stopped or not, but my computer does not seem to be adversely affected despite not being able to validate.
Diagnostics to follow. Help much appreciated!
Diagnostic Report (1.9.0006.1): ----------------------------------------- WGA Data--> Validation Status: Invalid License Validation Code: 50 Online Validation Code: 0xc004d401 Cached Validation Code: N/A, hr = 0xc004d401 Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90= Windows Product ID: 89578-OEM-7332157-00061 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.0.6000.2.00010300.0.0.003 ID: {E9538B58-E8BC-4B76-A0B1-11E35A3006B7}(3) Is Admin: Yes TestCab: 0x0 WGA Version: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows Vista (TM) Home Premium Architecture: 0x00000000 Build lab: 6000.vista_gdr.090302-1506 TTS Error: M:20090609202054589- Validation Diagnostic: Resolution Status: N/A
OGA Data--> Office Status: 102 Microsoft Office Home and Student 2007 - 100 Genuine OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057
Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32) Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data--> Office Details: <GenuineResults><MachineData><UGUID>{E9538B58-E8BC-4B76-A0B1-11E35A3006B7}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-653844801-3386831090-2064999472</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Compaq Presario F700 Notebook PC </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.05 </Version><SMBIOSVersion major="2" minor="4"/><Date>20071207000000.000000+000</Date></BIOS><HWID>97333507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Thank you for visiting us :-). Maybe the viruses were contributing to the validation issue which you experienced. Maybe the AV program cleaned up the potential issue and has allowed you to validate. Frank you may consider backing up all of your data and reformatting the computer. This is a best practice if one becomes massively infected. Then you will have a reassurance. Trust me I know this involves much time but could save you headaches in the long run especially if you stand a chance of loosing data.
Thank you,
StephenAttention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
Proposed as answer byStephen HolmThursday, June 11, 2009 12:59 AM
Marked as answer byStephen HolmMonday, June 15, 2009 10:20 PM
The validation issue was solved! Perhaps you can explain why you think it was. I had inadvertently disabled Avira. When I ran it it found numerous viruses including several Trojans. If you would like me to post the complete report, let me know. I also did a PC Doctor scan (6+ version, not the one that is known to cause problems.) After reboot, I ran the validation test. Voila! Again, please explain what you think happened. Frank
Thank you for visiting us :-). Maybe the viruses were contributing to the validation issue which you experienced. Maybe the AV program cleaned up the potential issue and has allowed you to validate. Frank you may consider backing up all of your data and reformatting the computer. This is a best practice if one becomes massively infected. Then you will have a reassurance. Trust me I know this involves much time but could save you headaches in the long run especially if you stand a chance of loosing data.
Thank you,
StephenAttention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
Proposed as answer byStephen HolmThursday, June 11, 2009 12:59 AM
Marked as answer byStephen HolmMonday, June 15, 2009 10:20 PM