Answered by:
Windows 7 x32 RTM can not be activate 0x800700B7

Question
-
Hello.
We have a problem with one client. I can not say what is happens and why it lost its activation information. This is a KMS client which was couple mounts activate via KMS.
From the last week it show that os is not genuine and let not activate.
If I am traing to issue slmgr command, a get:
"Windows Script Host
On a computer running Microsoft Windows non-core edition, run slui.exe 0x2a 0x800700B7 to display error text"
if I issue slui command, I get:
"Windows Activation
An eror has occurred
Code: 0x800700B7
Cannon create a file when that file already exist".
I also collect MDA Information:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x800700b7
Windows Product Key: *****-*****-2VJC9-XBBR8-HVTHH
Windows Product Key Hash: k/l/EMDQdwK9OvdCkPtHG1YdosE=
Windows Product ID: 00392-918-5000002-85769
Windows Product ID Type: 1
Windows License Type: KMS Client
Windows OS version: 6.1.7600.2.00010100.0.0.004
ID: {24FD3243-F761-4DBF-A99A-1784DE037F01}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Enterprise
Architecture: 0x00000009
Build lab: 7600.win7_gdr.101026-1503
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\KochSoft\Programs\Mozilla\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{24FD3243-F761-4DBF-A99A-1784DE037F01}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.004</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HVTHH</PKey><PID>00392-918-5000002-85769</PID><PIDType>1</PIDType><SID>S-1-5-21-1882395543-4067387563-73431576</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>636937G</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7IET37WW (1.18 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20100401000000.000000+000</Date></BIOS><HWID>B8B83607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-7I </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x800700B7' to display the error text.
Error: 0x800700B7
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:15:2011 12:39
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: OgAAAAEABAABAAIAAAABAAAABQABAAEAJJTW2hEdSOTiFT7G9O4mJLqUXNDUFm9WiKaKCWJIQsYqhQ==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC LENOVO TP-7I
FACP LENOVO TP-7I
HPET LENOVO TP-7I
BOOT LENOVO TP-7I
MCFG LENOVO TP-7I
SSDT LENOVO TP-7I
ECDT LENOVO TP-7I
TCPA LENOVO TP-7I
SLIC LENOVO TP-7I
SSDT LENOVO TP-7I
SSDT LENOVO TP-7I
SSDT LENOVO TP-7I
SSDT LENOVO TP-7I
Would be great full for any clue.Wednesday, October 26, 2011 1:45 PM
Answers
-
"Kas Tigar" wrote in message news:4ebcc4c1-6368-4684-9c63-bfc10269b140...
Hello.
We have a problem with one client. I can not say what is happens and why it lost its activation information. This is a KMS client which was couple mounts activate via KMS.
From the last week it show that os is not genuine and let not activate.
If I am traing to issue slmgr command, a get:
"Windows Script Host
On a computer running Microsoft Windows non-core edition, run slui.exe 0x2a 0x800700B7 to display error text"
if I issue slui command, I get:
"Windows Activation
An eror has occurred
Code: 0x800700B7
Cannon create a file when that file already exist".
I also collect MDA Information:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x800700b7
Windows Product Key: *****-*****-2VJC9-XBBR8-HVTHH
Windows Product Key Hash: k/l/EMDQdwK9OvdCkPtHG1YdosE=
Windows Product ID: 00392-918-5000002-85769
Windows Product ID Type: 1
Windows License Type: KMS Client
Windows OS version: 6.1.7600.2.00010100.0.0.004
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x800700B7' to display the error text.
Error: 0x800700B7
Would be great full for any clue.You would probably be better to ask for assistance in the ITPro forums – These WGA forums are designed for consumer assistance s our knowledge of KMS/MAK activation is limited.Having said that, it looks as if access has been denied to replace one of the files involved in the Software Protection schema/I would think that recreating the Licensing store may help solve the problem. Note that you may have to re-enter the KMS server IP, etc. afterwards, as well as the Key/Activation.Recreate the Licensing Store
1) Click Start button.
2) Type: CMD.exe into the 'Search programs and files' field
3) Right-Click on CMD.exe and select Run as Administrator
4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
Note: the Software Protection service may not be running, this is ok.
5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
6) Type: rename tokens.dat tokens.bar
7) Type: cd %windir%\system32
8) Type: net start sppsvc
9) Type: slui.exe
10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
Reboot and Post back with a new MGADiag report
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Proposed as answer by Darin Smith MS Wednesday, October 26, 2011 9:14 PM
- Marked as answer by Kas Tigar Friday, October 28, 2011 11:38 AM
Wednesday, October 26, 2011 6:12 PMModerator -
I have solved the problem with help of Noel's post.
After I have tried the solution suggestion, I was still not able to activate. SPPSVC Service was running but I did not noticed last time, that token.dat file was not recreated.
After quick analysis I have found out, that permissions for AppData folder are not the same as for NetworkService.
I have get ownership of entire NetworkService folder, replaced permissions of all child elements with from the parent and set NetworkService as owner again.
After that the system was immediately activated.
The only question I still have is - why did it happened? I will spend some time with eventlog to find some clue.
Thanks Noel again for your advice!
- Marked as answer by Kas Tigar Friday, October 28, 2011 11:31 AM
Friday, October 28, 2011 11:31 AM
All replies
-
"Kas Tigar" wrote in message news:4ebcc4c1-6368-4684-9c63-bfc10269b140...
Hello.
We have a problem with one client. I can not say what is happens and why it lost its activation information. This is a KMS client which was couple mounts activate via KMS.
From the last week it show that os is not genuine and let not activate.
If I am traing to issue slmgr command, a get:
"Windows Script Host
On a computer running Microsoft Windows non-core edition, run slui.exe 0x2a 0x800700B7 to display error text"
if I issue slui command, I get:
"Windows Activation
An eror has occurred
Code: 0x800700B7
Cannon create a file when that file already exist".
I also collect MDA Information:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x800700b7
Windows Product Key: *****-*****-2VJC9-XBBR8-HVTHH
Windows Product Key Hash: k/l/EMDQdwK9OvdCkPtHG1YdosE=
Windows Product ID: 00392-918-5000002-85769
Windows Product ID Type: 1
Windows License Type: KMS Client
Windows OS version: 6.1.7600.2.00010100.0.0.004
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x800700B7' to display the error text.
Error: 0x800700B7
Would be great full for any clue.You would probably be better to ask for assistance in the ITPro forums – These WGA forums are designed for consumer assistance s our knowledge of KMS/MAK activation is limited.Having said that, it looks as if access has been denied to replace one of the files involved in the Software Protection schema/I would think that recreating the Licensing store may help solve the problem. Note that you may have to re-enter the KMS server IP, etc. afterwards, as well as the Key/Activation.Recreate the Licensing Store
1) Click Start button.
2) Type: CMD.exe into the 'Search programs and files' field
3) Right-Click on CMD.exe and select Run as Administrator
4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
Note: the Software Protection service may not be running, this is ok.
5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
6) Type: rename tokens.dat tokens.bar
7) Type: cd %windir%\system32
8) Type: net start sppsvc
9) Type: slui.exe
10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
Reboot and Post back with a new MGADiag report
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Proposed as answer by Darin Smith MS Wednesday, October 26, 2011 9:14 PM
- Marked as answer by Kas Tigar Friday, October 28, 2011 11:38 AM
Wednesday, October 26, 2011 6:12 PMModerator -
Thanks for your answer Noel, but I did find this yesterday in some other thread and did already implemented but it does not help. I have generate additional MDA file:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x800700b7
Windows Product Key: *****-*****-2VJC9-XBBR8-HVTHH
Windows Product Key Hash: k/l/EMDQdwK9OvdCkPtHG1YdosE=
Windows Product ID: 00392-918-5000002-85769
Windows Product ID Type: 1
Windows License Type: KMS Client
Windows OS version: 6.1.7600.2.00010100.0.0.004
ID: {24FD3243-F761-4DBF-A99A-1784DE037F01}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Enterprise
Architecture: 0x00000009
Build lab: 7600.win7_gdr.101026-1503
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\KochSoft\Programs\Mozilla\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{24FD3243-F761-4DBF-A99A-1784DE037F01}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.004</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HVTHH</PKey><PID>00392-918-5000002-85769</PID><PIDType>1</PIDType><SID>S-1-5-21-1882395543-4067387563-73431576</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>636937G</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7IET37WW (1.18 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20100401000000.000000+000</Date></BIOS><HWID>B8B83607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-7I </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x800700B7' to display the error text.
Error: 0x800700B7
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:15:2011 12:39
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: OgAAAAEABAABAAIAAAABAAAABQABAAEAJJTW2hEdSOTiFT7G9O4mJLqUXNDUFm9WiKaKCWJIQsYqhQ==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC LENOVO TP-7I
FACP LENOVO TP-7I
HPET LENOVO TP-7I
BOOT LENOVO TP-7I
MCFG LENOVO TP-7I
SSDT LENOVO TP-7I
ECDT LENOVO TP-7I
TCPA LENOVO TP-7I
SLIC LENOVO TP-7I
SSDT LENOVO TP-7I
SSDT LENOVO TP-7I
SSDT LENOVO TP-7I
SSDT LENOVO TP-7I
I home some one can help me.Thursday, October 27, 2011 6:57 AM -
I have solved the problem with help of Noel's post.
After I have tried the solution suggestion, I was still not able to activate. SPPSVC Service was running but I did not noticed last time, that token.dat file was not recreated.
After quick analysis I have found out, that permissions for AppData folder are not the same as for NetworkService.
I have get ownership of entire NetworkService folder, replaced permissions of all child elements with from the parent and set NetworkService as owner again.
After that the system was immediately activated.
The only question I still have is - why did it happened? I will spend some time with eventlog to find some clue.
Thanks Noel again for your advice!
- Marked as answer by Kas Tigar Friday, October 28, 2011 11:31 AM
Friday, October 28, 2011 11:31 AM -
"Kas Tigar" wrote in message news:b98c3e61-5b23-40d8-ab57-87cbfafa3300...
I have solved the problem with help of Noel's post.
After I have tried the solution suggestion, I was still not able to activate. SPPSVC Service was running but I did not noticed last time, that token.dat file was not recreated.
After quick analysis I have found out, that permissions for AppData folder are not the same as for NetworkService.
I have get ownership of entire NetworkService folder, replaced permissions of all child elements with from the parent and set NetworkService as owner again.
After that the system was immediately activated.
The only question I still have is - why did it happened? I will spend some time with eventlog to find some clue.
Thanks Noel again for your advice!
**many*** thanks for the feedback!It’s rare that anyone comes back with valuable data for future clients – and even more rare that such data is probably sufficient to create a proper fix for the problem.This post gives us (hopefully) sufficient data that we can craft something that works for future clients.Thanks again – and VERY good luck for the future!
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothFriday, October 28, 2011 9:43 PMModerator