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I installed the free 90 day trial and now cannot use my COMPUTER!! RRS feed

  • Question

  •  

    Yes, I decided since I'm paying monthly for a service I may as well use the full benefits, so what did I do- I installed the free 90 day service and was was told t reboot my computer. Once I did that guess what when it rebooted the msg:

     

    " STOP: c0000135 {unable to locate component}

    This application has failed to start because baseuxqra32 was not found. Re-installing the application may fix this problem."

     

     What the heck does this mean?!?!?

    NOW I'm not tech savy or anything but I need to get on my computer and this website DOES NOT OFFER A HUMAN BEING.... I need answers now.. This whole process is time consuming and inconvient to me. I'm a student I don't have time for this.

    Thursday, May 29, 2008 6:31 PM

Answers

  • I moved your post to the Install and Activate topic since you indicated that this happened following the installation.

    Can you explain how you came to be paying for the service, yet were not using OneCare? Do you mean that OneCare is offered to you by your ISP for free, such as from Qwest? If so, contact your ISP support for help with problems as they are responsible for first line support for OneCare.

     

    I don't know what is presenting that error to you, though, as I've never seen it before from OneCare. Did you install OneCare with another security program active and running?

     

    Did this error occur immediately upon booting the PC after the install of OneCare was completed? Does Windows start?

    If Windows starts, I believe you may want to remove OneCare via Add/remove programs in Control Panel and then run the cleanup tool - 

    Cleanup tool - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=828910&SiteID=2

     

    Next, review the information linked from this post:

    See this post for the KB article to troubleshoot install problems - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1588602&SiteID=2

     

    If OneCare was not provided by your ISP, contact OneCare support:

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Thursday, May 29, 2008 7:19 PM
    Moderator

All replies

  • I moved your post to the Install and Activate topic since you indicated that this happened following the installation.

    Can you explain how you came to be paying for the service, yet were not using OneCare? Do you mean that OneCare is offered to you by your ISP for free, such as from Qwest? If so, contact your ISP support for help with problems as they are responsible for first line support for OneCare.

     

    I don't know what is presenting that error to you, though, as I've never seen it before from OneCare. Did you install OneCare with another security program active and running?

     

    Did this error occur immediately upon booting the PC after the install of OneCare was completed? Does Windows start?

    If Windows starts, I believe you may want to remove OneCare via Add/remove programs in Control Panel and then run the cleanup tool - 

    Cleanup tool - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=828910&SiteID=2

     

    Next, review the information linked from this post:

    See this post for the KB article to troubleshoot install problems - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1588602&SiteID=2

     

    If OneCare was not provided by your ISP, contact OneCare support:

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Thursday, May 29, 2008 7:19 PM
    Moderator
  • Have you installed any other program before installing Windows Live OneCare? Have you tried running the computer in safe mode?

    To run the computer in safe mode, do the following:
    1. Restart your computer.
    2. When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
    3. Select the option for Safe Mode using the arrow keys.
    4. Then press enter on your keyboard to boot into Safe Mode.
    Do you still have the same problem after running the computer in safe mode?
    Thursday, June 12, 2008 6:24 PM