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    Hi,

    Not an IT guy.  Took me about 20-25 minutes just to figure out how to get here.  I have had XP and Office on this computer since I bought it new (3 maybe 4 years ago).  I have always downloaded all the updates from microsoft and I even installed windows one care. today i get on my computer and it says that office is not genuine.  I am traveling in UAE and for some reason microsoft wants me to buy office from UAE. 

    I ran a diagnostic that is copied below. I now have a stupid blue star in my area where the clock is.

    What do I do?

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-YQK2P-G7864-GW4FB
    Windows Product Key Hash: KYXH6W7Fkvum/FDWDyTN0Uo7/l4=
    Windows Product ID: 76487-OEM-2253835-08484
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {8643908A-C9A8-46A6-8605-4A18A0F32F89}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: 114
    Version: 1.7.105.35
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8643908A-C9A8-46A6-8605-4A18A0F32F89}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-GW4FB</PKey><PID>76487-OEM-2253835-08484</PID><PIDType>3</PIDType><SID>S-1-5-21-1417001333-1563985344-725345543</SID><SYSTEM><Manufacturer>Acer, inc.</Manufacturer><Model>TravelMate 4100 </Model></SYSTEM><BIOS><Manufacturer>Acer   </Manufacturer><Version>3A18</Version><SMBIOSVersion major="2" minor="31"/><Date>20050415000000.000000+000</Date></BIOS><HWID>3DB63907018400E2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="1.7.105.35"/><File Name="OGAVerify.exe" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57329</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 16993:Acer Incorporated|11699:Acer Incorporated
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    • Moved by Stephen Holm Tuesday, May 26, 2009 5:09 PM Wrong Forum...Stephen (From:Windows XP Genuine Advantage Validation Issues (Windows XP))
    Monday, May 25, 2009 12:44 AM

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    Hello Michael,

    As Dan mentioned unfortunatly the Office currently installed on your computer is currently non-genuine. Curious where did you purchase Office from? Please try and contact who sold you Office and request monies returned or supply you with a genuine version. Next I would recommend for you to submit a piracy report. You may qualify for a complimentry copy if Office is a high quality counterfiet copy. Visit http://www.microsoft.com/piracy . Here you will receive all the details surrounding how to file a piracy report. Also I recommend visiting http://www.howtotell.com . This site provides examples of counterfiet and genuine versions of software. You can then compare your Office disc against what you see here.


    Hopefully this has added to what Dan provided earlier.  Take care and thank you for visiting our site Michael.



    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, May 26, 2009 5:06 PM
    Tuesday, May 26, 2009 5:06 PM

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    Hello Michael perplexed,

    Yes it looks like you do have a nongenuine installation of Office 2003 Pro, as shown by this snipet of the mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1


    What to do?  Wait until you return home from your trip to the UAE, and either participate in the Genuine Office Offer as described here:  http://www.microsoft.com/genuine/office/OGAKitInformation.aspx?displaylang=en , or just purchase a Genuine copy of Office from a trusted local or online software retailer.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, May 25, 2009 4:20 AM
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    Hello Michael,

    As Dan mentioned unfortunatly the Office currently installed on your computer is currently non-genuine. Curious where did you purchase Office from? Please try and contact who sold you Office and request monies returned or supply you with a genuine version. Next I would recommend for you to submit a piracy report. You may qualify for a complimentry copy if Office is a high quality counterfiet copy. Visit http://www.microsoft.com/piracy . Here you will receive all the details surrounding how to file a piracy report. Also I recommend visiting http://www.howtotell.com . This site provides examples of counterfiet and genuine versions of software. You can then compare your Office disc against what you see here.


    Hopefully this has added to what Dan provided earlier.  Take care and thank you for visiting our site Michael.



    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, May 26, 2009 5:06 PM
    Tuesday, May 26, 2009 5:06 PM
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    Hi,

    I still don't understand why this is coming up now instead of when I bought it or the many times it has been validated in the past (via update?).  I went to the MSFT site that gives an explanation.  Supposedly my Office 2003 was assigned to a large client of MS.

    This has been a major hassle and I am fed up.

    I will uninstall MSOFFICE and Outlook.  3 of my friends use Open Office and Thunderbird without any problems so I will go that route instead. 

    Michael 

     

    Monday, June 8, 2009 7:43 AM
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    Hello Michael Perplexed,

    Thank you for uninstalling the nongenuine installation of Office from your computer.

    The installation of Office you had was a Volume Licensing edition of Office 2003 Pro, and it was installed with a widely leaked Volume Licensing Product Key.

    If you purchased that copy of Office in retail packaging with genuine-looking retail CDs thinking it was a genuine copy of Office, you may qualify for the Complimentary Office Offer as described here:  http://www.microsoft.com/genuine/office/OGAKitInformation.aspx?displaylang=en
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, June 8, 2009 8:10 PM