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Not gununine RRS feed

  • Question

  • My HP is 2 years old and came with Vista.  My computer has been working fine except, today I got a message that "this is not a genunine version of Windows".  Nothing has changed. What is the issue?
    • Moved by Carey FrischMVP, Moderator Thursday, October 15, 2009 3:52 PM Moved to relevant category (From:Windows XP Genuine Advantage Validation Issues (Windows XP))
    Thursday, October 15, 2009 2:09 PM

Answers

All replies

  • Hello Eileen C

       In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link
    http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

     

    If you do not have access to the Start Button:

    1)    Login to Vista and click the option that brings up Internet Explorer.

    2)    Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3)    A window will come up asking if you want to “Run” or “Save”, Select “Run”

    4)    When the program runs, click the “Continue” button, then click the “Copy” button.

    5)    Return to this thread http://social.microsoft.com/Forums/en-US/genuinevista/thread/4f090210-a209-4186-955f-87b484cccc42.

    6)    In a reply post, paste the Diagnostic Report.

    Thank you,
    Darin MS

    Thursday, October 15, 2009 5:50 PM
  • No reply from original poster.

    Closing thread as Answered.

    Darin MS
    Monday, October 19, 2009 6:16 PM
  • Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-XW43X-VXVHP-XGHB4
    Windows Product Key Hash: AxCzzQqdGoG2Y0LDCGoYJmxpis0=
    Windows Product ID: 00372-167-9450021-70432
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7100.2.00010100.0.0.048
    ID: {B50464BD-23B5-47AE-905E-24E9D4AA8FEF}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7100.winmain_win7rc.090421-1700
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B50464BD-23B5-47AE-905E-24E9D4AA8FEF}</UGUID><Version>1.9.0011.0</Version><OS>6.1.7100.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XGHB4</PKey><PID>00372-167-9450021-70432</PID><PIDType>5</PIDType><SID>S-1-5-21-4185302898-3538035757-1110719516</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc. </Manufacturer><Model>F5SL              </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>301       </Version><SMBIOSVersion major="2" minor="4"/><Date>20080619000000.000000+000</Date></BIOS><HWID>73BA3607018400FA</HWID><UserLCID>241A</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>061908</OEMID><OEMTableID>SLIC0925</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>789C399EC99F586</Val><Hash>Fs/jR4bCWbXdzPKO+tybM895nEI=</Hash><Pid>89409-707-4157945-65832</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7100.0

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 1e0d9956-0016-4b6f-9251-0f54fa99e8e3
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00372-00140-167-945002-00-9242-7100.0000-2922009
    Installation ID: 006305422430517401962702339453202176546020588756387406
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: XGHB4
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Evaluation End Date: 2.6.2010 1:59:59
    Remaining Windows rearm count: 1
    Trusted time: 19.10.2009 20:22:46

    HWID Data-->
    HWID Hash Current: OAAAAAIABAABAAEAAQABAAAAAwABAAEAeqg4zTDnqZ0AogC2vsGueCoVGsaN76gCGClEy342KoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, inconsistent OEMID or OEMTableID
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: no
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   061908  APIC0925
      FACP   061908  FACP0925
      BOOT   061908  BOOT0925
      MCFG   061908  OEMMCFG
      WDRT   061908  OEMWDRT
      SLIC   061908  SLIC0925
      OEMB   061908  OEMB0925


    How or can I fix this? Thanks

    Monday, October 19, 2009 6:25 PM