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"Genuine Microsoft Software" validation fails. Win7 Pro, Office Home & Student 2010. RRS feed

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    I have been a happy Windows 7 user for about 3 months, until Windows Genuine Validation started complaining that my copy of Windows was not genuine. It started shortly after I installed Office Home and Student 2010 on my desktop. I had installed Office on my wife's computer previously, but the packaging indicates that we have a 3-license "family pack." I am not sure if this is related to my "Genuine Validation" problems, but I have pasted the output from the diagnostic tool below.

    Thanks,
    Biren

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-V4M63-2K6J2-3T7F4
    Windows Product Key Hash: UO2Hj/fKJcSKs+9sEpfprFS8mUc=
    Windows Product ID: 00371-OEM-9044191-37537
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {1227EBC0-2CD4-4C61-8D80-8D20DBE76953}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Biren\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1227EBC0-2CD4-4C61-8D80-8D20DBE76953}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3T7F4</PKey><PID>00371-OEM-9044191-37537</PID><PIDType>3</PIDType><SID>S-1-5-21-2716478814-2785553490-1031734330</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>P55A-UD3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F6</Version><SMBIOSVersion major="2" minor="4"/><Date>20100211000000.000000+000</Date></BIOS><HWID>B4BB3607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x800700C1' to display the error text.
    Error: 0x800700C1 

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000040
    Event Time Stamp: 10:22:2010 11:21
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui


    HWID Data-->
    HWID Hash Current: PAAAAAEACAABAAEAAAACAAAAAgABAAEAln3qxVR0kjwoC2oDlIp2jYCWKGBCxoyt5ptiPWTzO3EyL3ZW

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC GBT   GBTUACPI
      FACP GBT   GBTUACPI
      HPET GBT   GBTUACPI
      MCFG GBT   GBTUACPI
      EUDS GBT  
      TAMG GBT   GBT   B0
      SSDT INTEL PPM RCM 


    Friday, October 22, 2010 6:55 PM

Answers

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    Hello birenroy,

    Please repost or move your Windows 7 Genuine Advantage question to the W7 GA forum here:  http://social.microsoft.com/Forums/en-US/genuinewindows7/threads

    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Marked as answer by birenroy Saturday, October 23, 2010 5:36 PM
    Saturday, October 23, 2010 3:36 AM

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