locked
OCS, Mediations Server, Audio Codes MP118 RRS feed

  • Question

  •  

    I am almost there.  When I put an outside number in the phones rings and rings however the calll does not go out

     

    I used the Enterprise Voice Route Helper and I get this error on the GATEWAY.

     

    Outbound routing not possible because a policy was not provided.

     

    When I test manual or user the policy is there.

     

    I can seem to locate where to configure a policy  on the mediation server.

     

    Can anyone assist?

    Sunday, October 21, 2007 8:04 PM

All replies

  • Hi Tom,

    As far as I know, there isn't a way to configure a policy there. In real life, you don't assign a policy to the mediation server gateway anyway... it only really needs a location profile.

     

    I think this is more a goof in the route helper... If you are able to have the route check out with the user/manual you probably have everything working right.

     

    OCS will send an error back to the client if it doesn't have a route and you'll get fast busy; since your calls are ringing I think that you've set up OCS properly. It seems more like an issue w/ the audiocodes.

     

    Check the event viewer in the MP-118. It will show you if the call is getting to the MP-118 or not. If it is getting to the gateway, you may need to tweak your config on the audio codes.

     

    Matt

     

    Thursday, October 25, 2007 8:58 PM