"Update installation failed: Error information - 0xC8000247"

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  We need the partial product key as shown in the MGA Report.

  ---

  Carey Frisch

  Wednesday, May 23, 2012 1:51 AM

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  It is:

  Windows Product Key: *****-*****-2QBYX-XFJY7-VVPPK

  ---

  janusz

  Wednesday, May 23, 2012 8:23 AM
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  "janusz2" wrote in message news:4f22a5fd-55c8-4159-9185-72cdb8cf3580...

  I got today a message in a popup window saying that my system is not genuine (I am using it for about two years, had never such problem before).

  According to the displayed information I tried to run a recommended tool (WindowsActivationUpdate.exe) but it crashed with the mesage: "Update installation failed: Error information - 0xC8000247". Unfortunately I cannot run updates (normally they are applied automatically on my system).

  What can I do to make updates again running?

  My system: Windows 7 (64 bit), prof., SP1.

  I know that people with similar problem are asked for the results of MGADiag.exe, I copied them below (without the product key).

  Some files are marked as tampered - how can I restore them to the original state? I saw other people on this forum having problems with exactly these files - maybe the tool checking for system genuity has a bug? (I do not mean that it crashes but another possible bug causing false alerts).

  Best regards

  ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 0x8004FE21
  Cached Online Validation Code: 0x0
  Windows Product Key: <removed>
  Windows Product Key Hash: cB0DLGHesPCTcT9enxACJg8K8LE=
  Windows Product ID: 00371-840-9440684-85215
  Windows Product ID Type: 5
  Windows License Type: Retail
  Windows OS version: 6.1.7601.2.00010100.1.0.048
  
  
  File Scan Data-->
  File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100
  
  Other data-->
  SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>P5Q DELUXE</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2301   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090710000000.000000+000</Date></BIOS

  
  
  Licensing Data-->
  Software licensing service version: 6.1.7601.17514
  
  Name: Windows(R) 7, Professional edition
  Description: Windows Operating System - Windows(R) 7, RETAIL channel
  Partial Product Key: VVPPK
  License Status: Licensed
  Remaining Windows rearm count: 4
  Trusted time: 2012-05-23 01:11:10
  
  Windows Activation Technologies-->
  HrOffline: 0x8004FE21
  HrOnline: N/A
  HealthStatus: 0x000000000001EFF0
  Event Time Stamp: 5:22:2012 21:10
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  Tampered File: %systemroot%\system32\sppobjs.dll
  Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
  Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
  Tampered File: %systemroot%\system32\sppwinob.dll
  Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
  Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
  Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
  Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
  Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
  Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
  Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
  Tampered File: %systemroot%\system32\drivers\spsys.sys
  
  
  
  

  ---

  janusz

  The problem lies with the file integrity.

  This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -  

   

  Installing the Intel Rapid Storage Drivers

  try downloading and installing them from here - http://downloadcenter.intel.com/Detail_Desc.aspx?ProductID=2101&DwnldID=20624 

   

  Once complete, please reboot twice, then post another MGADiag report.   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  • Proposed as answer by Darin Smith MS Wednesday, May 23, 2012 8:03 PM
  • Marked as answer by janusz2 Thursday, May 24, 2012 4:22 PM

  Wednesday, May 23, 2012 8:44 AM

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  Thank you vary much for quick responses!
  
  I've installed the driver and rebooted twice. Below is the new report. There is now no information about tampered files now but after reboots again the window about "not genuine Windows" popped out. This time the WindowsActivationUpdate.exe tool went smoothly. Then I tried to start Windows Update. For some reasons it did not start (Windows Update window appeared but it has only border and menu - no contents, just empty white area. The window was not responsive). I closed it through task manager and tried to start again. This time a window with message "The remote procedure call failed and did not execute". Went to services window and checked the Windows Update service - it was marked as running. I've restarted it. Now the Windows Update Window appeared but when I was trying to update I got "Windows Update cannot currently check for updates. because the service is not running. You may need to restart your computer". But the service is running (Task manager reports wuauserv as running)! Event Viewer in setup category has: 
  
    Windows update  could not be installed because of error 2359302 "" (Command line: ""C:\Windows\system32\WUSA.exe" "C:\Users\janusz\AppData\Local\Temp\\{03d56d60-7630-4c95-a4be-a56559eff182}.msu" /quiet /norestart")
  
  (there are five such entries, starting from yesterday's evening.)
  
  I removed the files from the temp directory, again restarted the update service - no progress (cannot do windows updates).
  
  So, I've returned to the starting point - that is the same information I got at the beginning. 
  
  I rebooted again, but Windows Update again refuse to get updates ("Windows Update cannot currently check for updates. because the service is not running. You may need to restart your computer")
  
  What can I do now?
  
  Best regards

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 0
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-2QBYX-XFJY7-VVPPK
  Windows Product Key Hash: cB0DLGHesPCTcT9enxACJg8K8LE=
  Windows Product ID: 00371-840-9440684-85215
  Windows Product ID Type: 5
  Windows License Type: Retail
  Windows OS version: 6.1.7601.2.00010100.1.0.048
  ID: {A313C53B-7BFE-489F-B3F3-774BAFA4B25F}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Professional
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.120305-1505
  TTS Error: 
  Validation Diagnostic: 
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{D72E852C-F59A-432F-BBC1-4AA9BA76A92F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VVPPK</PKey><PID>00371-840-9440684-85215</PID><PIDType>5</PIDType><SID>S-1-5-21-385774433-2294140276-1595593965</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>P5Q DELUXE</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2301   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090710000000.000000+000</Date></BIOS><HWID>0F8B3E07018400F8</HWID><UserLCID>0415</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central European Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Software licensing service version: 6.1.7601.17514
  
  Name: Windows(R) 7, Professional edition
  Description: Windows Operating System - Windows(R) 7, RETAIL channel
  Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00371-00170-840-944068-00-1033-7600.0000-3212009
  Installation ID: 003955779761796051966240055216431015346175148292220925
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: VVPPK
  License Status: Licensed
  Remaining Windows rearm count: 4
  Trusted time: 2012-05-23 13:25:25
  
  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0x00000000
  HealthStatus: 0x0000000000000000
  Event Time Stamp: 5:22:2012 21:10
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  
  
  HWID Data-->
  HWID Hash Current: OAAAAAIAAAABAAEAAwABAAAABQABAAEAln3c6XYuFT+GMrAK7uKsKXf2mANK5gRkBDdyir5BTFg=
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes, but no SLIC table
  Windows marker version: N/A
  OEMID and OEMTableID Consistent: N/A
  BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    APIC A_M_I_ OEMAPIC 
    FACP A_M_I_ OEMFACP 
    HPET A_M_I_ OEMHPET 
    MCFG A_M_I_ OEMMCFG 
    OEMB A_M_I_ AMI_OEM 
    OSFR A_M_I_ OEMOSFR 
    SSDT DpgPmm CpuPm
  

  ---

  janusz

  Wednesday, May 23, 2012 2:11 PM
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  The report looks good, now.

  Try this to reset WU the way it should be

  1) Open Windows Updates

  2) Click on 'Change settings'

  3) pick  'Never Check for updates' from the list and then click OK.

  4) Close Windows Updates

  5) reboot

  6) Open Windows Updates

  7) Click on 'Change Settings'

  8) pick  'Install updates automatically' from the list and then click OK

  Now check for updates.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  
  

  • Edited by Noel D PatonModerator Wednesday, May 23, 2012 2:39 PM typo
  • Marked as answer by janusz2 Thursday, May 24, 2012 4:22 PM

  Wednesday, May 23, 2012 2:39 PM

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  Thank you very, very much for your instant help! I can install updates again!

  I did what you wrote above. Additionally I've found in event viewer an error "The Cryptographic Services service failed to initialize the Catalog Database. The ESENT error was: -583.", which I've googled and found the following hints

  http://answers.microsoft.com/en-us/windows/forum/windows_other-windows_update/the-cryptographic-services-service-failed-to-start/34421d55-4eaa-47fe-a7d9-d288f0276ef8

  According to them I've also removed Norton and McAfee applications (I do not know if this was necessary or not). After reboot Windows Update started working!

  Thank you once again!

  ---

  janusz

  Wednesday, May 23, 2012 9:51 PM
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  Hi Janusz,

  I just want to confirm, are the Non-Genuine messages gone as well?

  Thank you,

  ---

  Darin MS

  
  
  

  • Edited by Darin Smith MS Wednesday, May 23, 2012 11:03 PM

  Wednesday, May 23, 2012 11:02 PM
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  Yes!

  I mean: I cannot be completely sure in that sense that this window was just popping out unexpectedly on the screen, so I cannot say for sure that it will not happen suddenly again. But I am working on my computer all the time, and there were no more such messages for several hours. Therefore I am pretty sure that the problem was solved. And the updates are working again, which is crucial for me! If you know a way for checking if the "non-genuine problem" has gone for sure then just let me know, I'll be happy to do the needed check.

  Best regards

  ---

  janusz

  Thursday, May 24, 2012 12:19 AM
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  To make compteley sure that things are stable, since you've uninstalled both Norton and McAfee programs, you should also run the dedicated removal tools as well.

  Norton Removal Tool

  https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home

  McAfee MCPR

  http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=CS41013

  reboot immediately after each uninstall (whether it asks for it or not)

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  • Marked as answer by janusz2 Thursday, May 24, 2012 4:23 PM

  Thursday, May 24, 2012 6:42 AM

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  Thank you for information, I will do it. (In fact I've already run the first removal tool yesterday.)

  Best regards

  ---

  janusz

  Thursday, May 24, 2012 4:17 PM
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  I have exactly the same problem. Moreover, I cannot install any updates, and switching off Windows Update, then restart the computer, then switching on was not helpful.

  I  installed windows from an image copy of my system, which in turn was installed from a Windows CD from MSDNAA. Shall I understand that MSDNAA software cannot be genuine since the same copy is used by many users?

  I tried to install the system directly from the CD, but the installation failed: it was impossible to install any drivers for the video card (ATI radeon 5730), even the newest drivers from ATI were rejected by Microsoft as being fake (not digitally signed). I tried to install Intel Rapid Storage Drivers, as pointed above, but the diagnostic tool found on the intel site found that all the drivers are up to date except the video card (which works perfectly, although is a fake driver according to Microsoft), and the driver from the wireless card (again, fake/malware driver according to Microsoft)

  I am quite pissed off, a Linux CD works perfectly, detects everything, has no driver issues, and I might just well wipe out the whole harddrive. I can't spend days struggling with buggy Microsoft software.

  Antivirus used: Avira Free Antivirus. I tried first Microsoft Security Essentials, but, of course, it failed to install (can't remember the error code, but it doesn't matter anymore, I will never go back to MSE).

  This is what mgad.exe can say:

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 0x8004FE21
  Cached Online Validation Code: N/A, hr = 0xc004f012
  Windows Product Key: *****-*****-*****-*****-88369
  Windows Product Key Hash: XPr1IVcXp3Bo8Roe7qnE24gasxw=
  Windows Product ID: 55041-090-1331166-86737
  Windows Product ID Type: 6
  Windows License Type: Volume MAK
  Windows OS version: 6.1.7601.2.00010100.1.0.048
  ID: {92AD07D6-C98E-4F77-8B3F-288932B8C1A1}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Professional
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.110622-1506
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 114 Blocked VLK 2
  Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{92AD07D6-C98E-4F77-8B3F-288932B8C1A1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-090-1331166-86737</PID><PIDType>6</PIDType><SID>S-1-5-21-1980233136-2704357426-2211932193</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>N61Jq</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>N61Jq.208</Version><SMBIOSVersion major="2" minor="6"/><Date>20100330000000.000000+000</Date></BIOS><HWID>67423C07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57587</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Software licensing service version: 6.1.7601.17514
  
  Name: Windows(R) 7, Professional edition
  Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
  Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 55041-00172-090-133116-03-1033-7600.0000-3162011
  Installation ID: 017896035431058555356020457690025371919433439972183080
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: 88369
  License Status: Licensed
  Remaining Windows rearm count: 4
  Trusted time: 9/26/2012 7:12:23 AM
  
  Windows Activation Technologies-->
  HrOffline: 0x8004FE21
  HrOnline: N/A
  HealthStatus: 0x000000000001EFF0
  Event Time Stamp: 9:26:2012 06:28
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  Tampered File: %systemroot%\system32\sppobjs.dll
  Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
  Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
  Tampered File: %systemroot%\system32\sppwinob.dll
  Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
  Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
  Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
  Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
  Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
  Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
  Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
  Tampered File: %systemroot%\system32\drivers\spsys.sys
  
  
  HWID Data-->
  HWID Hash Current: NAAAAAIAAQABAAEAAAADAAAAAwABAAEA6GGethJpdxb6Qni4YLZiPWaevX7Oqo6Akvp2Vg==
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name    OEMID Value    OEMTableID Value
    APIC            _ASUS_        Notebook
    FACP            _ASUS_        Notebook
    DBGP            _ASUS_        Notebook
    HPET            _ASUS_        Notebook
    MCFG            _ASUS_        Notebook
    ECDT            _ASUS_        Notebook
    SLIC            _ASUS_        Notebook
    SSDT            PmRef        CpuPm
    DMAR            INTEL         CP_FIELD
  
  

  
  

  • Edited by costelus Wednesday, September 26, 2012 1:27 PM

  Wednesday, September 26, 2012 1:20 PM
• 

  

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  Costelus

  Please start a NEW question/thread of your own - it's too confusing for everyone to ry and deal with two problems in one thread.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  
  

  • Edited by Noel D PatonModerator Wednesday, September 26, 2012 1:47 PM misread name!

  Wednesday, September 26, 2012 1:42 PM

  Moderator
• 

  

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  As per the advice of Noel, I posted my problem in this thread:

  http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/98edd6de-5799-48e6-adda-12b7164d8c67

  I don't know if I should edit my post above. Thanks.

  Wednesday, September 26, 2012 1:58 PM