Custom Button on Case Entity RRS feed

  • Question

  • Hello everyone,

             I m new to crm 2011.I want to have a custom button as "On Hold"on case entity so that when i cick on it, the case should be put on hold and can be reactivated later.

    How do i achieve this!!!!

    Help Required!!!!!

    Bilal Sayed.

    • Edited by Bilal Sayed Friday, December 17, 2010 10:43 AM
    • Moved by Xiaopeng Wu Tuesday, March 8, 2011 9:58 PM Forum consolidation (From:CRM Online)
    Friday, December 10, 2010 4:31 AM

All replies

  • there is a status picklist that contains the 'on hold' status, can your users just pick this instead of having a button?

    Otherwise create a html page that contains the button and this button can use the parent.Xrm.Page syntax to change the statuscode picklist value. Then load the html page into CRM as a we resource and you could embed this web resource in the form.

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    Friday, December 10, 2010 2:10 PM