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  • Question

  • Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-4C4GW-D7C33-33XYT
    Windows Product Key Hash: soxkctFysgLNtcCDRVMvG2y95dk=
    Windows Product ID: 55274-640-2231427-23793
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {0EF9C304-8DDC-4584-8D87-4E4FCFAC7AB0}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0EF9C304-8DDC-4584-8D87-4E4FCFAC7AB0}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-33XYT</PKey><PID>55274-640-2231427-23793</PID><PIDType>1</PIDType><SID>S-1-5-21-602162358-1004336348-1417001333</SID><SYSTEM><Manufacturer>HP Pavilion 05</Manufacturer><Model>P9880A-ABG 723a</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>3.05 </Version><SMBIOSVersion major="2" minor="3"/><Date>20021107000000.000000+000</Date></BIOS><HWID>3B1031E701842052</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Australia Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>      <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17786</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

    The COA
    Is for Windows XP Home Edition
    What is 'OEM Swoftware' and 'OEM Product'
    it reads Hewlett-Packard underneath where it says Windows-HP Home Edition in baclk lettering

    When we bought the computer it came with Windows XP home edition, but since them has had lots of nasty bugs and viruses, a fake copy of windows was used to restore the computre and now has windows. i do not feel that i am safe using this computer any longer. and i am unable to validate my version of windows to update my windows software. i would i appriciate it if wou are able to assit me in restoring my computer back to its genuine state.

    thank you,

    jamioska_is_@msn.com
    Wednesday, December 5, 2007 12:05 PM

Answers

  • Hello Jimbojones,

     

    Thank you for posting your diagnostic information. We are sorry to hear about the problem your currently experiencing. Diagnostic results help our team in determining the root cause of your issue. Windows XP Professional and Office XP Professional with FrontPage product keys installed on this computer was not assigned by Microsoft. The key is counterfeit and was most likely generated by a key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement (EULA).  You will find numerous sites where this key has been posted.  Use your favorite search engine and paste in the product key.  Below could be a possible scenario.   

             

            There are situations which can cause Windows and Office to become non-genuine. Let me give one example.  Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with MS Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. 

     

             This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall  Windows XP Professional and Office XP Professional with FrontPage before any further complications occur from being non-genuine. As a customer there are several options available for you to get Genuine. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine .  It will provide all of the possible steps which you can take. Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy @ http://www.microsoft.com/piracy/default.mspx  . Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

     

     

    Thank you,

     

    Stephen Holm, MS
    WGA Forum Manager

    Wednesday, December 5, 2007 9:40 PM
  • Jimbojones,

     

    Curious where did you get both the XP Professional and Office software from? Have you filed a piracy report yet? Please keep in mind there can also be virsus and bugs within a non-genuine version of software. It is imperative that you wipe out the whole system. As far as being able to assist you with restoring your system that is not within the scope of this forum. 

     

    Please contact Hewlett Packard Technical Support @ (800) 474-6836. They should be able to assist you with getting your system restored back to factory settings. Jim do you still have the original XP Home Edition recovery software which came preinstalled with your system? Should you need to procure another disc please look @ the following sites: 

     

    http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&dlc=en&product=1818343&lang=en&docname=bph07143

     

     

    http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&dlc=en&product=1818343&lang=en&docname=bph07143

    Laptops  

     

    http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&dlc=en&product=3253920&lang=en&docname=c00810334 

     

     

    Hopefully this will help you with your situation.

     

     

    Thank you,

     

    Stephen Holm, MS

    Wednesday, December 5, 2007 11:02 PM

All replies

  • Hello Jimbojones,

     

    Thank you for posting your diagnostic information. We are sorry to hear about the problem your currently experiencing. Diagnostic results help our team in determining the root cause of your issue. Windows XP Professional and Office XP Professional with FrontPage product keys installed on this computer was not assigned by Microsoft. The key is counterfeit and was most likely generated by a key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement (EULA).  You will find numerous sites where this key has been posted.  Use your favorite search engine and paste in the product key.  Below could be a possible scenario.   

             

            There are situations which can cause Windows and Office to become non-genuine. Let me give one example.  Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with MS Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. 

     

             This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall  Windows XP Professional and Office XP Professional with FrontPage before any further complications occur from being non-genuine. As a customer there are several options available for you to get Genuine. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine .  It will provide all of the possible steps which you can take. Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy @ http://www.microsoft.com/piracy/default.mspx  . Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

     

     

    Thank you,

     

    Stephen Holm, MS
    WGA Forum Manager

    Wednesday, December 5, 2007 9:40 PM
  • Jimbojones,

     

    Curious where did you get both the XP Professional and Office software from? Have you filed a piracy report yet? Please keep in mind there can also be virsus and bugs within a non-genuine version of software. It is imperative that you wipe out the whole system. As far as being able to assist you with restoring your system that is not within the scope of this forum. 

     

    Please contact Hewlett Packard Technical Support @ (800) 474-6836. They should be able to assist you with getting your system restored back to factory settings. Jim do you still have the original XP Home Edition recovery software which came preinstalled with your system? Should you need to procure another disc please look @ the following sites: 

     

    http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&dlc=en&product=1818343&lang=en&docname=bph07143

     

     

    http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&dlc=en&product=1818343&lang=en&docname=bph07143

    Laptops  

     

    http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&dlc=en&product=3253920&lang=en&docname=c00810334 

     

     

    Hopefully this will help you with your situation.

     

     

    Thank you,

     

    Stephen Holm, MS

    Wednesday, December 5, 2007 11:02 PM