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  • Question

  • hi, i have had the same problem but with vmware and im using the supposed more secure vista home premium. its retail version (from amazon) the full version and i have been using it for about 5 months and i have been switching between using boot camp and vmware and once every so often it asks to validate again but it does it fine and says its genuine. Now its just got the black screen background and i can only open IE

     The Diagnostic report is below:

    Diagnostic Report (1.9.0006.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c4a8
    Cached Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-HTC73-KQ3PH-R8MTG
    Windows Product Key Hash: Wtz8SNoXnUYa+zzBxunKagBE+MI=
    Windows Product ID: 89578-485-2404022-71141
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {F1097ADB-AFA1-44D9-881F-B219602315CD}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office Enterprise 2007 - 101 Not Activated
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-365-80041010_025D1FF3-230-80041010_025D1FF3-231-1_025D1FF3-518-80040154_025D1FF3-238-80040154_025D1FF3-239-2_025D1FF3-245-80070002_025D1FF3-259-3_672A8F41-395-80004005_672A8F41-254-80004005_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F1097ADB-AFA1-44D9-881F-B219602315CD}</UGUID><Version>1.9.0006.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-R8MTG</PKey><PID>89578-485-2404022-71141</PID><PIDType>5</PIDType><SID>S-1-5-21-1864729200-910425042-1174552929</SID><SYSTEM><Manufacturer>VMware, Inc.</Manufacturer><Model>VMware Virtual Platform</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>6.00</Version><SMBIOSVersion major="2" minor="4"/><Date>20080729000000.000000+000</Date></BIOS><HWID>81303507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>3231904E7727F78</Val><Hash>KUEIStW9o4EH5W3guHgPQCdzfho=</Hash><Pid>81599-956-4828544-65239</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="101"/><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="19" Version="12" Result="101"/><App Id="1A" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/><App Id="44" Version="12" Result="101"/><App Id="A1" Version="12" Result="101"/><App Id="BA" Version="12" Result="101"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 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

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, RETAIL channel
    Activation ID: 9e042223-03bf-49ae-808f-ff37f128d40d
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00142-485-240402-00-2057-6001.0000-0322009
    Installation ID: 001964707044490734809853215024529256946440111865684246
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: R8MTG
    License Status: Unlicensed

    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAEAAgABAAAAAgABAAEAJJT2XiA+DFzmt0R8/BTgD/L08Z7RqKxWHjA=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC  
      FACP            INTEL         440BX   
      SRAT            VMWARE        MEMPLUG
      BOOT            PTLTD         $SBFTBL$
      MCFG            PTLTD         $PCITBL$


    • Split by Stephen Holm Tuesday, February 3, 2009 6:51 PM Moved from XP to Vista Forum.
    Monday, February 2, 2009 3:28 PM

Answers

  • Hello Karimjb,

      The error 0xc004c4a8 means Vista is not activated. After a number of Activations over the internet, Vista may require any further activations to be done by Phone. 

    To Activate by Phone:

    a) If you have access to the Start button: Click the Start button, and type slui.exe 4 in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes. 

    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type c:\windows\system32\cmd.exe press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.

    NOTE: The key to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to transfer you to a Live Rep.

     

     On a side note, please know that Microsoft does not support Windows running under any non-Microsoft VM software:

              Support policy for Microsoft software running in non-Microsoft hardware virtualization software

    Microsoft does not test or support Microsoft software running in conjunction with non-Microsoft hardware virtualization software.  For Microsoft customers who do not have a Premier-level support agreement, Microsoft will require the issue to be reproduced independently from the non-Microsoft hardware virtualization software. Where the issue is confirmed to be unrelated to the non-Microsoft hardware virtualization software, Microsoft will support its software in a manner that is consistent with support provided when that software is not running in conjunction with non-Microsoft hardware virtualization software.

    Thank you,
    Darin MS


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Marked as answer by Darin Smith MS Tuesday, February 3, 2009 10:12 PM
    Tuesday, February 3, 2009 10:11 PM