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  • Question

  • Here is my MGA Diagnostic report as requested in other threads.

    I am terribly disappointed just now. I have had this issue reoccur roughly weekly since I got this computer.

    I have the original in the box Win 7 Home Premium and after trying a zillion fixes with no success, I got mad and bought Win 7 Professional on-line from Microsoft thinking that would certainly get rid of the irritating messages. Yesterday the message was back  :-((

    I don't know if you will see anything wrong...

    Just running MGDDiag.exe makes the message disappear for a few days. I have seen some conversations that relate the message popping up to automatic updates ?

    Thanks in advance

    Cliff Lien

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-VT4CF-8KX7X-B3Y3C
    Windows Product Key Hash: 5GIjGDNQCt3jZHJ2ECFHCVlVHpQ=
    Windows Product ID: 00371-619-2481256-85063
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {8F20F936-0E4B-4840-9BEA-B4086727ADA5}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8F20F936-0E4B-4840-9BEA-B4086727ADA5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-B3Y3C</PKey><PID>00371-619-2481256-85063</PID><PIDType>5</PIDType><SID>S-1-5-21-1837037741-2638534471-3113600620</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>H67MA-UD2H-B3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F2</Version><SMBIOSVersion major="2" minor="4"/><Date>20110222000000.000000+000</Date></BIOS><HWID>A7793907018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>998C5BE2C8C8710</Val><Hash>5b6T7MQqVEMde8kNEZan0OfRWvA=</Hash><Pid>81602-904-1426787-68577</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-619-248125-01-1033-7601.0000-0212012
    Installation ID: 013020967770716483458793709393264336462063772724307496
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: B3Y3C
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 2/1/2012 9:14:37 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:7:2011 14:23
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LAAAAAEAAQABAAEAAAACAAAAAQABAAEAln3uxTR1wobaLurNkOGNwUC9LnM=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   GBT     GBTUACPI
      FACP   GBT     GBTUACPI
      HPET   GBT     GBTUACPI
      MCFG   GBT     GBTUACPI
      ASPT   GBT     PerfTune
      SSPT   GBT     SsptHead
      EUDS   GBT     
      MATS   GBT     
      TAMG   GBT     GBT   B0
      SSDT   INTEL  PPM RCM

     

    Thursday, February 2, 2012 4:21 AM

Answers

  • Like I said, in your case it could take a while.  What I would do is do it in groups of programs.  Maybe restore half and work from that.

    I know of no such list, but you can Search on each title and see if there are user complaints.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    • Marked as answer by Darin Smith MS Monday, February 6, 2012 10:54 PM
    Saturday, February 4, 2012 4:46 AM
    Answerer

All replies

  • The report does not show a problem.  It needs to run while the error message is showing.  Even then the MGADiag tool can itself correct some problems.  One way to track down an intermittent problem is to use the Clean Startup procedure.  The idea is to turn off third party software and selectively restore them until the error returns.  In this case it could take quite a while, based on your description.

    http://support.microsoft.com/kb/331796


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    • Proposed as answer by Darin Smith MS Thursday, February 2, 2012 11:29 PM
    • Unproposed as answer by CliffJLien Friday, February 3, 2012 1:04 PM
    Thursday, February 2, 2012 5:20 AM
    Answerer
  • Yes, I had mentioned that running the MGA Diagnostic software clears the warning.

    Since the message seems to pop up rather intermittently, I will start a log. I read somewhere that Windows Update instigated this problem for some people.

    My computer is shut down every night and restarted every morning, so Clean Startup every day would be a bit ridiculous.

    Actually, my next move will be to disable automatic updates and see if the problem disappears.

    Do you think Microsoft will refund me for the $100+ I paid for the Win 7 Professional?

    Cliff Lien Win 7 Professional on computer-shop built I5 2400 3.1ghz with 8GB ram


    Cliff Lien Alberta, Canada
    Friday, February 3, 2012 1:04 PM
  • Clean Startup does not reset on every start.  The computer will start up in the morning the way it was the night before.  You use the tool to chage it back when you are ready to change it.  You selectively change it to add back programs as you determine that they are not the problem.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Friday, February 3, 2012 4:48 PM
    Answerer
  • OK, but I would have to add a program, wait a week, add another, wait a week...

    Is there a list of software that has caused problems for others?

     

    Cliff Lien


    Cliff Lien Alberta, Canada
    Saturday, February 4, 2012 4:34 AM
  • Like I said, in your case it could take a while.  What I would do is do it in groups of programs.  Maybe restore half and work from that.

    I know of no such list, but you can Search on each title and see if there are user complaints.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    • Marked as answer by Darin Smith MS Monday, February 6, 2012 10:54 PM
    Saturday, February 4, 2012 4:46 AM
    Answerer