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Re-install after reformat of C drive

Question
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= Great Disappointment with OneCare/MSoft --- I had to re-install my operating system after reformatting the C drive. Now I cannot seem to re-establish my OneCare subscription. How can I restore the files that OneCare backed up on my external drive? <> I've done everything I could find, installing the "One Care trial version" after reformatting my C drive. <> How can I get my backed up files? (I will be happy to go to some other anti-virus and backup software for future needs. I paid money for this?)
Monday, December 14, 2009 3:23 PM
Answers
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If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations.
If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.
How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.
If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/f5ce50e4-9165-40a5-891b-fe5d0659738b
For more information see Instant Help - http://help.live.com/help.aspx?project=onecarev2&mkt=en-us&querytype=topic&query=OneCare_PROC_FindLiveIDHelp.htm
If you would prefer to switch to another solution, but now need to restore your backup, you can uninstall OneCare and install the OneCare Restore tool - http://social.microsoft.com/Forums/en-US/onecarebackupandrestore/thread/e5d686c8-762b-4b22-bc08-bfb93f911e57
-steve
~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~- Marked as answer by Stephen BootsMVP, Moderator Monday, December 14, 2009 5:19 PM
Monday, December 14, 2009 5:19 PMModerator
All replies
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If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations.
If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.
How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.
If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/f5ce50e4-9165-40a5-891b-fe5d0659738b
For more information see Instant Help - http://help.live.com/help.aspx?project=onecarev2&mkt=en-us&querytype=topic&query=OneCare_PROC_FindLiveIDHelp.htm
If you would prefer to switch to another solution, but now need to restore your backup, you can uninstall OneCare and install the OneCare Restore tool - http://social.microsoft.com/Forums/en-US/onecarebackupandrestore/thread/e5d686c8-762b-4b22-bc08-bfb93f911e57
-steve
~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~- Marked as answer by Stephen BootsMVP, Moderator Monday, December 14, 2009 5:19 PM
Monday, December 14, 2009 5:19 PMModerator -
thank you for these excellent and clear instructions. - carlTuesday, December 15, 2009 4:59 AM