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Emails are not working... when sent from CRM web

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Hi,

I installed CRM 4. but I didnt install CRM E-Mail Router . Is it nessary to install the router to send mails from CRM. Any way when I send a mail it goes from activity to history.... but mails are not going.

Please help.

Thanks

Irshard

Friday, September 17, 2010 11:40 AM

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InOrder for you to send Email from the CRM WEB Client, you need CRM E-Mail Router to be installed.

The other way around is, you can install CRM outlook client for sending & receiving Email - this doesn't need CRM Email Router to be installed.

A few articles for your reference,

http://www.microsoft.com/downloads/en/details.aspx?FamilyID=8ea05b4e-825a-4db1-ad59-d894aa5ef33e&displaylang=en

http://rc.crm.dynamics.com/rc/regcont/en_us/op/articles/configrouter.aspx

http://blogs.inetium.com/blogs/tedh/archive/2008/01/03/microsoft-crm-4-0-and-the-crm-email-router.aspx

Hope this will help you
Cheers, Edwin

Friday, September 17, 2010 12:39 PM
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Hi,

Edwin is right you need to install email router in your scenario. Please check these links here for Email Router setup

http://video.mikelu.org/emailrouterpop3/emailrouterpop3.html

http://video.mikelu.org/emailrouterfwd/emailrouterfwd.html

Regards

TGB
Microsoft Certified Business Management Solutions Specialist

Friday, September 17, 2010 2:35 PM
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Hi,

I have done the setup of the Router , & Configured the outgoing profile.... But still mails are not going out from web clients..

Please help...

Thanks

Monday, September 20, 2010 6:04 AM
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Hi Irshad,

You can try this as well.

1. Go to the server where the e-mail router is installed.
2. Go to C:\Program Files\Microsoft CRM Email\Service
3. Edit the file Microsoft.Crm.EmailAgent.xml with Notepad
4. Find the element SchedulingPeriod
5. Change the value (most likely currently 1000) to 30
6. Restart the Microsoft CRM Email Router service

Regards

TGB
Microsoft Certified Business Management Solutions Specialist

Monday, September 20, 2010 1:51 PM
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Do I have to Install SMTP service on the Server which I installed CRM router...

Tuesday, September 21, 2010 5:23 AM
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you have to install that and you have to configure mail stuffs for the users and if required SMTP stuffs.

you can refer the mail configuration doc.

Sudhanshu

Tuesday, September 28, 2010 7:59 AM
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Yes it should have been a requirement on install. if the email router is setup correctly emails should be sent automatically. please double check your outgoing profile in your email router.
http://mscrmblog.net
Microsoft Certified Business Management Solutions Specialist
Microsoft Certified CRM Developer

Monday, October 4, 2010 1:48 PM

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Emails are not working... when sent from CRM web

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