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I am getting a list of trojans from onecare that no other scanner seems to find. My problem is that onecare does not give any information about the file or path this infection is found in. If I could get that information I could manually verify and clean these reported intrusions. Is there any way to get OneCare to give me a more detailed list with more than just the name of the virus or trojan? If not, I am left to ignore the warning since OneCare says it cannot quarantine or remove the supposed threat and nothing else I have can find it.

Thanks

Tuesday, April 8, 2008 5:31 PM

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Open OneCare, click on change settings.

Go to the logging tab

click on create support log

a report will open in your web browser

scroll to the virus and spyware section of the report and you should see the detections and actions taken along with a location.

Are you getting "Quarantine Failed?" If so, see this post for information about Quarantine Failed - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1548384&SiteID=2

Are the same infections appearing regularly and not being removed by OneCare, although detected? If so, follow the instructions in this post, http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=662566&SiteID=2, to report a virus that is not cleaned by OneCare and to get help in removal.

-steve

Tuesday, April 8, 2008 7:29 PM

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