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Error code: ox004e003 RRS feed

  • Question

  • Dear Customer support
    I was instaled the windows 7 Ultimate and when I tried to activate it and would like to change the product Key. I recieved the following massage. "A problem occured when windows tried to activate. Error code: ox004e003.
    I dont know what should I do?
    Please kindly guide me.

    Thanks in advance from your kind support.

    Regards

    Ali

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-YG69F-9M66D-PMJBM
    Windows Product Key Hash: /kehptF9HHVxM5d8dUnqgcfndXw=
    Windows Product ID: 00426-OEM-8992662-00497
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {F1CC0A0C-35A5-4148-B8CB-3D10F883B895}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.091207-1941
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watux.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[hr = 0x80070002]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F1CC0A0C-35A5-4148-B8CB-3D10F883B895}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PMJBM</PKey><PID>00426-OEM-8992662-00497</PID><PIDType>2</PIDType><SID>S-1-5-21-1072226167-2998131180-4011516832</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.60</Version><SMBIOSVersion major="2" minor="4"/><Date>20090402000000.000000+000</Date></BIOS><HWID>C5BB3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65589</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600497-02-1033-7600.0000-0742010
    Installation ID: 015365896405237023624146014054248741921792232886057120
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: PMJBM
    License Status: Initial grace period
    Time remaining: 34920 minute(s) (24 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 3/16/2010 12:03:32 AM

    Windows Activation Technologies-->
    HrOffline: N/A
    HrOnline: N/A
    HealthStatus: N/A
    Event Time Stamp: N/A
    WAT Activex: Not Registered - 0x80040154
    WAT Admin Service: Not Registered - 0x80040154

    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEAJJQmUc1QSOQ0SGrgqnYwQ2o+moiMFrTXRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   040209  APIC1650
      FACP   A M I   OEMFACP
      MCFG   040209  OEMMCFG
      OEMB   040209  OEMB1650
      AAFT   040209  OEMAAFT
      GSCI   040209  GMCHSCI
      SSDT   DpgPmm  CpuPm

     

    Monday, March 15, 2010 6:26 AM

Answers

  • You have an OEM SLP key intended for a Lenevo on a computer with no dell bios marker, The board does not appear to even be from a Lenevo. You have a blocked office VLK key.

    You will need to reinstall a genuine copy of both office and windows.


    EDIT: had wrong brand name.




    Anyway, to get genuine you will need to

    1. make sure all activation hacks are removed from your computer (if any exist).

    2. Insert a legitimate RETAIL key. the keys you find on the internet are either OEM_SLP keys, leaked retail keys or keyless install (default) keys none of which will activate.

    3. Activate the new, legit retail key.

    NOTE: You most probably need to purchase a full version key. You have to have a qualifying OS to use an upgrade AND the key likely won't activate if you performed a clean install.

    If your OS was installed by a shop, then take it back to them to fix.


    all of the above pretty much applies for office too, except you will need to uninstall office then reinstall a legitimate copy. An upgrade will not work.
    • Proposed as answer by Carl Stephens Monday, March 15, 2010 1:57 PM
    • Marked as answer by Darin Smith MS Tuesday, March 16, 2010 8:39 PM
    Monday, March 15, 2010 1:55 PM
  • There's something wrong.

    1) Your product key is OEM_SLP, so your system would be preactived (no need for an activation by the user, you can change the product key only by activation per phone, using the COA key from the sticker). Unfortunately, your OEM_SLP key is a Lenovo key known for uses in activation hacks and was retreated/blacklisted some time ago. Your system isn't a Lenovo system, so you may have no COA key for replacement, either.

    2) Your system BIOS is too old for a Windows 7 preactivation, in addition, it does not even show an ACPI_SLIC identifier (a BIOS entry against which your key could be checked and validated). In other words: You are using an improper key but, apparently, without a corresponding hack. So, I would assume it is the disc's seller or a helpful friend of yours who is to blame for this hassle.

    Wherever you got the install disc, return it and ask for a less exotic one.
    "I think there is a world market for maybe five computers.” (Thomas J. Watson, Sr.)
    Monday, March 15, 2010 2:10 PM
  • Hello afkbl2000,

    Carl_OH and Sanmartin have provided you with an excellent technical analysis, so I want to answer your question, "I dont know what should I do?  Please kindly guide me."

    You acquired both nongenuine Windows and Office for your computer.

    If you purchase from respected, established, well known online retailers or local retailers, you most likely would never run into a problem with counterfeit, hacked, or nongenuine Microsoft software.  Even then, purchase with a form of payment that can go to bat for you if a problem develops, such as a credit card.

    However, if you purchase from street vendors, shady local establishments, online auction sites, or no-name online stores, you run the risk of bad software at the least, and if your software is chock full of malware they haven't invented a name for yet, you could end up compromising sensitive personal and/or financial information.

    Good Luck! :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, March 15, 2010 3:01 PM

All replies

  • You have an OEM SLP key intended for a Lenevo on a computer with no dell bios marker, The board does not appear to even be from a Lenevo. You have a blocked office VLK key.

    You will need to reinstall a genuine copy of both office and windows.


    EDIT: had wrong brand name.




    Anyway, to get genuine you will need to

    1. make sure all activation hacks are removed from your computer (if any exist).

    2. Insert a legitimate RETAIL key. the keys you find on the internet are either OEM_SLP keys, leaked retail keys or keyless install (default) keys none of which will activate.

    3. Activate the new, legit retail key.

    NOTE: You most probably need to purchase a full version key. You have to have a qualifying OS to use an upgrade AND the key likely won't activate if you performed a clean install.

    If your OS was installed by a shop, then take it back to them to fix.


    all of the above pretty much applies for office too, except you will need to uninstall office then reinstall a legitimate copy. An upgrade will not work.
    • Proposed as answer by Carl Stephens Monday, March 15, 2010 1:57 PM
    • Marked as answer by Darin Smith MS Tuesday, March 16, 2010 8:39 PM
    Monday, March 15, 2010 1:55 PM
  • There's something wrong.

    1) Your product key is OEM_SLP, so your system would be preactived (no need for an activation by the user, you can change the product key only by activation per phone, using the COA key from the sticker). Unfortunately, your OEM_SLP key is a Lenovo key known for uses in activation hacks and was retreated/blacklisted some time ago. Your system isn't a Lenovo system, so you may have no COA key for replacement, either.

    2) Your system BIOS is too old for a Windows 7 preactivation, in addition, it does not even show an ACPI_SLIC identifier (a BIOS entry against which your key could be checked and validated). In other words: You are using an improper key but, apparently, without a corresponding hack. So, I would assume it is the disc's seller or a helpful friend of yours who is to blame for this hassle.

    Wherever you got the install disc, return it and ask for a less exotic one.
    "I think there is a world market for maybe five computers.” (Thomas J. Watson, Sr.)
    Monday, March 15, 2010 2:10 PM
  • Hi Carl, it's a banned Lenovo key, not a Dell. That one with the "497" ending was the first used by Chinese hackers, just after the Windows 7 RTM release (back in July, 2009). It's not important, anyway.
    "I think there is a world market for maybe five computers.” (Thomas J. Watson, Sr.)
    Monday, March 15, 2010 2:21 PM
  • You are right, I get it and the first Dell key confused. I hear conflicting information on wether the Dell key was actually blacklisted or not. I don't think it was but I know it was a real popular key.
    Monday, March 15, 2010 2:44 PM
  • Hello afkbl2000,

    Carl_OH and Sanmartin have provided you with an excellent technical analysis, so I want to answer your question, "I dont know what should I do?  Please kindly guide me."

    You acquired both nongenuine Windows and Office for your computer.

    If you purchase from respected, established, well known online retailers or local retailers, you most likely would never run into a problem with counterfeit, hacked, or nongenuine Microsoft software.  Even then, purchase with a form of payment that can go to bat for you if a problem develops, such as a credit card.

    However, if you purchase from street vendors, shady local establishments, online auction sites, or no-name online stores, you run the risk of bad software at the least, and if your software is chock full of malware they haven't invented a name for yet, you could end up compromising sensitive personal and/or financial information.

    Good Luck! :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, March 15, 2010 3:01 PM