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CRM Outlook constantly crashing and/or throwing errors RRS feed

  • Question

  • One of our clients is facing constant and intermittent issues with the CRM for Outlook plugin, including the following issues:

    •         Slow Outlook start (1-20 minutes)
    •         Intermittent Outlook freezes after start
    •         Inability to load or view tasks
    •         Intermittent disabling of CRM add-in
    •         Outlook crashes


    Below is a trace file taken from one of the affected laptops.  Can anyone discern what is or might be causing the error(s)?:

    Version=1
    EventType=AppHangB1
    EventTime=130100092679016276
    ReportType=3
    Consent=1
    UploadTime=130100092790988666
    ReportIdentifier=8deafb26-a14b-11e2-abcb-00059a3c7800
    IntegratorReportIdentifier=8deafb27-a14b-11e2-abcb-00059a3c7800
    Response.BucketId=3479434213
    Response.BucketTable=5
    Response.type=4
    Sig[0].Name=Application Name
    Sig[0].Value=OUTLOOK.EXE
    Sig[1].Name=Application Version
    Sig[1].Value=14.0.6131.5000
    Sig[2].Name=Application Timestamp
    Sig[2].Value=509b1020
    Sig[3].Name=Hang Signature
    Sig[3].Value=d630
    Sig[4].Name=Hang Type
    Sig[4].Value=0
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=6.1.7601.2.1.0.256.48
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=1033
    DynamicSig[22].Name=Additional Hang Signature 1
    DynamicSig[22].Value=d630b3b13e53be56876678bcc9ad049d
    DynamicSig[23].Name=Additional Hang Signature 2
    DynamicSig[23].Value=930f
    DynamicSig[24].Name=Additional Hang Signature 3
    DynamicSig[24].Value=930ff5f6fecc06d7b411be22a2a82405
    DynamicSig[25].Name=Additional Hang Signature 4
    DynamicSig[25].Value=d630
    DynamicSig[26].Name=Additional Hang Signature 5
    DynamicSig[26].Value=d630b3b13e53be56876678bcc9ad049d
    DynamicSig[27].Name=Additional Hang Signature 6
    DynamicSig[27].Value=930f
    DynamicSig[28].Name=Additional Hang Signature 7
    DynamicSig[28].Value=930ff5f6fecc06d7b411be22a2a82405
    UI[3]=Microsoft Outlook is not responding
    UI[4]=If you restart or close the program, it will try to recover your information.
    UI[5]=Restart the program
    UI[6]=Restart the program
    UI[7]=Close the program
    LoadedModule[0]=C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE
    LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
    LoadedModule[2]=C:\Windows\system32\kernel32.dll
    LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
    LoadedModule[4]=C:\Windows\system32\VERSION.dll
    LoadedModule[5]=C:\Windows\system32\msvcrt.dll
    LoadedModule[6]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCR90.dll
    LoadedModule[7]=C:\Windows\system32\ADVAPI32.dll
    LoadedModule[8]=C:\Windows\SYSTEM32\sechost.dll
    LoadedModule[9]=C:\Windows\system32\RPCRT4.dll
    LoadedModule[10]=C:\Windows\system32\GDI32.dll
    LoadedModule[11]=C:\Windows\system32\USER32.dll
    LoadedModule[12]=C:\Windows\system32\LPK.dll
    LoadedModule[13]=C:\Windows\system32\USP10.dll
    LoadedModule[14]=C:\Windows\system32\IMM32.dll
    LoadedModule[15]=C:\Windows\system32\MSCTF.dll
    LoadedModule[16]=C:\Windows\system32\msi.dll
    LoadedModule[17]=C:\Windows\system32\SHLWAPI.dll
    LoadedModule[18]=C:\Windows\system32\ole32.dll
    LoadedModule[19]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCP90.dll
    LoadedModule[20]=C:\Program Files\Common Files\Microsoft Shared\office14\mso.dll
    LoadedModule[21]=C:\Windows\system32\apphelp.dll
    LoadedModule[22]=C:\Windows\system32\uxtheme.dll
    LoadedModule[23]=C:\Program Files\Common Files\Microsoft Shared\office14\Cultures\office.odf
    LoadedModule[24]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\Comctl32.dll
    LoadedModule[25]=C:\Windows\system32\CRYPTBASE.dll
    LoadedModule[26]=C:\Windows\system32\CLBCatQ.DLL
    LoadedModule[27]=C:\Windows\system32\OLEAUT32.dll
    LoadedModule[28]=C:\Windows\system32\msimtf.dll
    LoadedModule[29]=C:\Windows\system32\dwmapi.dll
    LoadedModule[30]=C:\Program Files\Microsoft Office\Office14\1033\OUTLLIBR.DLL
    LoadedModule[31]=C:\Program Files\Common Files\Microsoft Shared\office14\MSORES.DLL
    LoadedModule[32]=C:\Windows\system32\DavClnt.DLL
    LoadedModule[33]=C:\Windows\system32\DAVHLPR.dll
    LoadedModule[34]=C:\Program Files\Common Files\Microsoft Shared\office14\1033\MSOINTL.DLL
    LoadedModule[35]=C:\Windows\system32\mscoree.dll
    LoadedModule[36]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll
    LoadedModule[37]=C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPC.DLL
    LoadedModule[38]=C:\Program Files\Common Files\Microsoft Shared\office14\riched20.dll
    LoadedModule[39]=C:\Program Files\Microsoft Office\Office14\olmapi32.dll
    LoadedModule[40]=C:\Program Files\Microsoft Office\Office14\1033\mapir.dll
    LoadedModule[41]=C:\Windows\system32\ntmarta.dll
    LoadedModule[42]=C:\Windows\system32\WLDAP32.dll
    LoadedModule[43]=C:\Windows\system32\URLMON.DLL
    LoadedModule[44]=C:\Windows\system32\api-ms-win-downlevel-ole32-l1-1-0.dll
    LoadedModule[45]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
    LoadedModule[46]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l1-1-0.dll
    LoadedModule[47]=C:\Windows\system32\api-ms-win-downlevel-user32-l1-1-0.dll
    LoadedModule[48]=C:\Windows\system32\api-ms-win-downlevel-version-l1-1-0.dll
    LoadedModule[49]=C:\Windows\system32\api-ms-win-downlevel-normaliz-l1-1-0.dll
    LoadedModule[50]=C:\Windows\system32\normaliz.DLL
    LoadedModule[51]=C:\Windows\system32\iertutil.dll
    LoadedModule[52]=C:\Windows\system32\WININET.dll
    LoadedModule[53]=C:\Program Files\Microsoft Office\Office14\wwlib.dll
    LoadedModule[54]=C:\Program Files\Microsoft Office\Office14\gfx.dll
    LoadedModule[55]=C:\Windows\system32\WTSAPI32.dll
    LoadedModule[56]=C:\Windows\system32\MSIMG32.dll
    LoadedModule[57]=C:\Program Files\Microsoft Office\Office14\oart.dll
    LoadedModule[58]=C:\Program Files\Microsoft Office\Office14\contab32.dll
    LoadedModule[59]=C:\Program Files\Microsoft Office\Office14\omsxp32.dll
    LoadedModule[60]=C:\Windows\system32\CRYPT32.dll
    LoadedModule[61]=C:\Windows\system32\MSASN1.dll
    LoadedModule[62]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.17514_none_ec83dffa859149af\Comctl32.dll
    LoadedModule[63]=C:\Program Files\Microsoft Office\Office14\EMSMDB32.DLL
    LoadedModule[64]=C:\Windows\system32\SHELL32.dll
    LoadedModule[65]=C:\Windows\system32\WSOCK32.dll
    LoadedModule[66]=C:\Windows\system32\WS2_32.dll
    LoadedModule[67]=C:\Windows\system32\NSI.dll
    LoadedModule[68]=C:\Windows\system32\NLAapi.dll
    LoadedModule[69]=C:\Windows\system32\IPHLPAPI.DLL
    LoadedModule[70]=C:\Windows\system32\WINNSI.DLL
    LoadedModule[71]=C:\Windows\system32\dhcpcsvc6.DLL
    LoadedModule[72]=C:\Windows\system32\dhcpcsvc.DLL
    LoadedModule[73]=C:\Windows\system32\rasadhlp.dll
    LoadedModule[74]=C:\Windows\system32\SFC.DLL
    LoadedModule[75]=C:\Windows\system32\sfc_os.DLL
    LoadedModule[76]=C:\Program Files\Microsoft Office\Office14\MSPST32.DLL
    LoadedModule[77]=C:\Windows\system32\CRMMS32.dll
    LoadedModule[78]=C:\Windows\system32\MSVCR100.dll
    LoadedModule[79]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll
    LoadedModule[80]=C:\Windows\system32\MSVCR100_CLR0400.dll
    LoadedModule[81]=C:\Windows\assembly\NativeImages_v4.0.30319_32\mscorlib\3f95a6d480ed1ebe45cf27b770ba94ed\mscorlib.ni.dll
    LoadedModule[82]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\nlssorting.dll
    LoadedModule[83]=C:\Windows\system32\CRYPTSP.dll
    LoadedModule[84]=C:\Windows\system32\rsaenh.dll
    LoadedModule[85]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System\15872842e3e63ddf0f720f406706198e\System.ni.dll
    LoadedModule[86]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Core\27dcf04ed7a3506045597c02a5a1fc31\System.Core.ni.dll
    LoadedModule[87]=C:\Windows\assembly\NativeImages_v4.0.30319_32\Microsoft.Crm.Appli#\3e44572fdb6af9acbb95610086cd60f7\Microsoft.Crm.Application.Outlook.Components.Platform.ni.dll
    LoadedModule[88]=C:\Windows\system32\RpcRtRemote.dll
    LoadedModule[89]=C:\Windows\assembly\NativeImages_v4.0.30319_32\Microsoft.Crm.Core\622579a2532da686895b8a7619ff44e4\Microsoft.Crm.Core.ni.dll
    LoadedModule[90]=C:\Windows\assembly\NativeImages_v4.0.30319_32\Microsoft.Crm.Platf#\fa6c4456ba4ae527b3c9bfbe27ffcba7\Microsoft.Crm.Platform.Sdk.ni.dll
    LoadedModule[91]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Drawing\b573c6a62bb88df0ee2af59b6a8ca910\System.Drawing.ni.dll
    LoadedModule[92]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Windows.Forms\39f4c7717661667c68f9af8c4f6402b9\System.Windows.Forms.ni.dll
    LoadedModule[93]=C:\Windows\assembly\NativeImages_v4.0.30319_32\Microsoft.Crm.Admin#\462718d7de8087bd911474a4bf57407e\Microsoft.Crm.Admin.AdminService.ni.dll
    LoadedModule[94]=C:\Windows\assembly\NativeImages_v4.0.30319_32\Microsoft.Crm.Appli#\8bcdfe01e0cd6fc0e99c42fd9b7085d6\Microsoft.Crm.Application.Outlook.OfflineSync.ni.dll
    LoadedModule[95]=C:\Windows\assembly\NativeImages_v4.0.30319_32\Microsoft.Crm.Appli#\843e8c99132c284381193bfd0e4bbe91\Microsoft.Crm.Application.Components.Platform.ni.dll
    LoadedModule[96]=C:\Windows\assembly\NativeImages_v4.0.30319_32\Microsoft.Crm\3b86243578f7b6e89b293e483f07d09b\Microsoft.Crm.ni.dll
    LoadedModule[97]=C:\Windows\assembly\NativeImages_v4.0.30319_32\Microsoft.Crm.Core.#\0daf3b9e454ac6868fdc8be8cd88d81e\Microsoft.Crm.Core.Extensions.ni.dll
    LoadedModule[98]=C:\Windows\assembly\NativeImages_v4.0.30319_32\Microsoft.Interop.M#\fac666a131f9b6fbc2433fd1b1778afd\Microsoft.Interop.Mapi.Interfaces.ni.dll
    LoadedModule[99]=C:\Windows\assembly\NativeImages_v4.0.30319_32\Microsoft.Exception#\5d96c2eaa06ada3f244c862e6707575a\Microsoft.ExceptionHelper.ni.dll
    LoadedModule[100]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.17825_none_72d273598668a06b\gdiplus.dll
    LoadedModule[101]=C:\Windows\system32\shfolder.dll
    LoadedModule[102]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Web\ce70182f0348fc21a07409afd4a922f5\System.Web.ni.dll
    LoadedModule[103]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\diasymreader.dll
    LoadedModule[104]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Xml\43cd41484df96d15df949eb17dd88152\System.Xml.ni.dll
    LoadedModule[105]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Web.Services\da5ccd3bc4583fb68696cb0c8209daf4\System.Web.Services.ni.dll
    LoadedModule[106]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Data\9071f089ab65d518d1bd7e8fa857a95f\System.Data.ni.dll
    LoadedModule[107]=C:\Windows\Microsoft.Net\assembly\GAC_32\System.Data\v4.0_4.0.0.0__b77a5c561934e089\System.Data.dll
    LoadedModule[108]=C:\Windows\assembly\NativeImages_v4.0.30319_32\Accessibility\e290208a6d4ea4451ac118f1e0c3b488\Accessibility.ni.dll
    LoadedModule[109]=C:\Program Files\Microsoft Dynamics CRM\Client\Bin\CRMErrors.dll
    LoadedModule[110]=C:\Program Files\Microsoft Dynamics CRM\Client\Bin\CRMCore.dll
    LoadedModule[111]=C:\Windows\system32\MSVCP100.dll
    LoadedModule[112]=C:\Windows\system32\USERENV.dll
    LoadedModule[113]=C:\Windows\system32\profapi.dll
    LoadedModule[114]=C:\Windows\system32\WINTRUST.dll
    LoadedModule[115]=C:\Program Files\Microsoft Dynamics CRM\Client\Bin\CrmWatson.dll
    LoadedModule[116]=C:\Program Files\Microsoft Dynamics CRM\Client\Bin\sqmapi.dll
    LoadedModule[117]=C:\Program Files\Microsoft Dynamics CRM\Client\Bin\osafehtm.dll
    LoadedModule[118]=C:\Windows\system32\psapi.dll
    LoadedModule[119]=C:\Windows\assembly\NativeImages_v4.0.30319_32\Microsoft.Interop.M#\292820667ec52b11ec4ff0619d797b10\Microsoft.Interop.Mapi.Impl.ni.dll
    LoadedModule[120]=C:\Program Files\Microsoft Dynamics CRM\Client\res\web\bin\Microsoft.Interop.Mapi.Impl.dll
    LoadedModule[121]=C:\Windows\system32\Mapi32.dll
    LoadedModule[122]=C:\Windows\system32\comsvcs.dll
    LoadedModule[123]=C:\Windows\system32\ATL.DLL
    LoadedModule[124]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Data.SqlServ#\9fb14ee85be18ab89342c318b75e65fc\System.Data.SqlServerCe.ni.dll
    LoadedModule[125]=C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\MSMAPI32.DLL
    LoadedModule[126]=C:\Program Files\Microsoft Dynamics CRM\Client\bin\crmaddin.dll
    LoadedModule[127]=C:\Windows\system32\SensApi.dll
    LoadedModule[128]=C:\Windows\system32\SspiCli.dll
    LoadedModule[129]=C:\Program Files\Microsoft Dynamics CRM\Client\res\1033\MSCRMRes.dll
    LoadedModule[130]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\clrjit.dll
    LoadedModule[131]=C:\Windows\assembly\NativeImages_v4.0.30319_32\Microsoft.Xrm.Sdk\04138dac7ca2fe5152566a2b09b2b5a4\Microsoft.Xrm.Sdk.ni.dll
    LoadedModule[132]=C:\Windows\system32\mswsock.dll
    LoadedModule[133]=C:\Windows\System32\wshtcpip.dll
    LoadedModule[134]=C:\Program Files\Microsoft SQL Server Compact Edition\v3.5\sqlceme35.dll
    LoadedModule[135]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVCR80.dll
    LoadedModule[136]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Transactions\dcb0e7d56ffca14d7c483103235b11ad\System.Transactions.ni.dll
    LoadedModule[137]=C:\Windows\Microsoft.Net\assembly\GAC_32\System.Transactions\v4.0_4.0.0.0__b77a5c561934e089\System.Transactions.dll
    LoadedModule[138]=C:\Program Files\Microsoft SQL Server Compact Edition\v3.5\sqlcese35.dll
    LoadedModule[139]=C:\Program Files\Microsoft SQL Server Compact Edition\v3.5\sqlceqp35.dll
    LoadedModule[140]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Configuration\5de5d8c1c02e33789e3cf7e3f54c0ec9\System.Configuration.ni.dll
    LoadedModule[141]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Runtime.Seri#\910fe53ec2122cf3a2ad11c2b2f5cbfd\System.Runtime.Serialization.ni.dll
    LoadedModule[142]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.EnterpriseSe#\1d254fbc811d0de6c54a9d9c428c4497\System.EnterpriseServices.ni.dll
    LoadedModule[143]=C:\Windows\assembly\NativeImages_v4.0.30319_32\Microsoft.Crm.Sdk.P#\fd233bdca595361ddec15432541ddb56\Microsoft.Crm.Sdk.Proxy.ni.dll
    LoadedModule[144]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.EnterpriseSe#\1d254fbc811d0de6c54a9d9c428c4497\System.EnterpriseServices.Wrapper.dll
    LoadedModule[145]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.ServiceModel\a0445401f2473a1aa4b66c9c0791c7f6\System.ServiceModel.ni.dll
    LoadedModule[146]=C:\Windows\Microsoft.Net\assembly\GAC_32\System.EnterpriseServices\v4.0_4.0.0.0__b03f5f7f11d50a3a\System.EnterpriseServices.Wrapper.dll
    LoadedModule[147]=C:\Windows\assembly\NativeImages_v4.0.30319_32\SMDiagnostics\ef7642a4f2724135d445e2ea36582e78\SMDiagnostics.ni.dll
    LoadedModule[148]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Runtime.Dura#\e7b4706dfe18f29486dbaf5d35e01765\System.Runtime.DurableInstancing.ni.dll
    LoadedModule[149]=C:\Windows\system32\Secur32.dll
    LoadedModule[150]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll
    LoadedModule[151]=C:\Windows\assembly\NativeImages_v4.0.30319_32\Microsoft.Crm.Platf#\a6c13760db802fa24040f84eb37b1452\Microsoft.Crm.Platform.Server.ni.dll
    LoadedModule[152]=C:\Windows\system32\rasapi32.dll
    LoadedModule[153]=C:\Windows\system32\rasman.dll
    LoadedModule[154]=C:\Windows\system32\rtutils.dll
    LoadedModule[155]=C:\Windows\System32\wship6.dll
    LoadedModule[156]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Numerics\c300c8ca0910bbffb16a244b56be6d05\System.Numerics.ni.dll
    LoadedModule[157]=C:\Windows\system32\winhttp.dll
    LoadedModule[158]=C:\Windows\system32\webio.dll
    LoadedModule[159]=C:\Windows\system32\credssp.dll
    LoadedModule[160]=C:\Windows\system32\CFGMGR32.dll
    LoadedModule[161]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Xaml\866894ebe5258bf9f45d6b063229e990\System.Xaml.ni.dll
    LoadedModule[162]=C:\Windows\assembly\NativeImages_v4.0.30319_32\Microsoft.Crm.Sdk\254d87947aa4076a902cee386e405e2f\Microsoft.Crm.Sdk.ni.dll
    LoadedModule[163]=C:\Program Files\Microsoft SQL Server Compact Edition\v3.5\sqlceer35EN.DLL
    LoadedModule[164]=C:\Windows\system32\DNSAPI.dll
    LoadedModule[165]=C:\Program Files\Bonjour\mdnsNSP.dll
    LoadedModule[166]=C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL
    LoadedModule[167]=C:\Windows\System32\fwpuclnt.dll
    LoadedModule[168]=C:\Windows\system32\security.dll
    LoadedModule[169]=C:\Windows\system32\schannel.DLL
    LoadedModule[170]=C:\Windows\system32\ncrypt.dll
    LoadedModule[171]=C:\Windows\system32\bcrypt.dll
    LoadedModule[172]=C:\Windows\system32\bcryptprimitives.dll
    LoadedModule[173]=C:\Windows\system32\GPAPI.dll
    LoadedModule[174]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.IdentityModel\c1b67737c13c99776cde5989ec2885c8\System.IdentityModel.ni.dll
    LoadedModule[175]=C:\Windows\assembly\NativeImages_v4.0.30319_32\Microsoft.IdentityM#\9b5558c0c18e04d15341fc9b9f91a988\Microsoft.IdentityModel.ni.dll
    LoadedModule[176]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.IdentityMode#\e9787de302cdbf1558386a5773ac4abc\System.IdentityModel.Selectors.ni.dll
    LoadedModule[177]=C:\Windows\system32\kerberos.DLL
    LoadedModule[178]=C:\Windows\system32\cryptdll.dll
    LoadedModule[179]=C:\Windows\assembly\NativeImages_v4.0.30319_32\AntiXssLibrary\f1cfcb2b54e1970001b632a3d4998be5\AntiXssLibrary.ni.dll
    LoadedModule[180]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l2-1-0.dll
    LoadedModule[181]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Security\581e9ba9c81e2840a917fbd3d9661f85\System.Security.ni.dll
    LoadedModule[182]=C:\Windows\assembly\NativeImages_v4.0.30319_32\Microsoft.Crm.Sdk.R#\940e1365de10059d634af6923215afb2\Microsoft.Crm.Sdk.Reserved.ni.dll
    LoadedModule[183]=C:\Windows\assembly\NativeImages_v4.0.30319_32\Microsoft.Crm.Objec#\af1082a49abc2939f028e3761ff0b49d\Microsoft.Crm.ObjectModel.ni.dll
    LoadedModule[184]=C:\Windows\assembly\NativeImages_v4.0.30319_32\Microsoft.Crm.MapiS#\0a36df29fbd06f10c9057c4a5252503c\Microsoft.Crm.MapiShared.ni.dll
    LoadedModule[185]=C:\Program Files\Microsoft Dynamics CRM\Client\res\web\bin\Microsoft.Crm.MapiShared.dll
    LoadedModule[186]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Data.Services\289b34f96278e29174fc3a6e41cf9d61\System.Data.Services.ni.dll
    LoadedModule[187]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Data.Service#\0e3bff6d45bab02399b5915a8f36c945\System.Data.Services.Client.ni.dll
    LoadedModule[188]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Xml.Linq\d01a925ecd339eae8ea1da8488eb2283\System.Xml.Linq.ni.dll
    LoadedModule[189]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Data.Linq\b262c22be9cf2b20e3186bcf191f2b97\System.Data.Linq.ni.dll
    LoadedModule[190]=C:\Windows\assembly\NativeImages_v4.0.30319_32\Microsoft.Crm.Appli#\e78895edc5a62520a176fd20b37e1fcd\Microsoft.Crm.Application.Outlook.Components.Platform.XmlSerializers.ni.dll
    LoadedModule[191]=C:\Windows\assembly\NativeImages_v4.0.30319_32\WinFormsRegions\40a62ddb43cb71ea064641019aa56535\WinFormsRegions.ni.dll
    LoadedModule[192]=C:\Windows\system32\mssprxy.dll
    LoadedModule[193]=C:\Program Files\Microsoft Office\Office14\BCSRuntime.dll
    LoadedModule[194]=C:\Program Files\Microsoft Office\Office14\BCSProxy32.dll
    LoadedModule[195]=C:\Windows\system32\COMDLG32.dll
    LoadedModule[196]=C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll
    LoadedModule[197]=C:\Windows\system32\explorerframe.dll
    LoadedModule[198]=C:\Windows\system32\DUser.dll
    LoadedModule[199]=C:\Windows\system32\DUI70.dll
    LoadedModule[200]=C:\Windows\system32\SXS.DLL
    LoadedModule[201]=C:\Windows\system32\actxprxy.dll
    LoadedModule[202]=C:\Program Files\Microsoft Office\Office14\ADDINS\BCSAddin.dll
    LoadedModule[203]=C:\Program Files\Microsoft Office\Office14\1033\BCSRuntimeRes.dll
    LoadedModule[204]=C:\Program Files\Microsoft Office\Office14\ADDINS\ColleagueImport.dll
    LoadedModule[205]=C:\Windows\system32\NETAPI32.dll
    LoadedModule[206]=C:\Windows\system32\netutils.dll
    LoadedModule[207]=C:\Windows\system32\srvcli.dll
    LoadedModule[208]=C:\Windows\system32\wkscli.dll
    LoadedModule[209]=C:\Windows\assembly\NativeImages_v4.0.30319_32\CustomMarshalers\14850aef08b8af036fd6f1e5b38a3719\CustomMarshalers.ni.dll
    LoadedModule[210]=C:\Windows\Microsoft.Net\assembly\GAC_32\CustomMarshalers\v4.0_4.0.0.0__b03f5f7f11d50a3a\CustomMarshalers.dll
    LoadedModule[211]=C:\Program Files\Microsoft Dynamics CRM\Client\bin\CrmWinFormsHost.dll
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    LoadedModule[213]=C:\Windows\WinSxS\x86_microsoft.vc90.atl_1fc8b3b9a1e18e3b_9.0.30729.6161_none_51cd0a7abbe4e19b\ATL90.DLL
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    LoadedModule[216]=C:\Program Files\Microsoft Office Communicator\MUI\0409\lclang.dll
    LoadedModule[217]=C:\Program Files\Microsoft Office\Office14\ONBttnOL.dll
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    LoadedModule[219]=C:\Windows\WinSxS\x86_microsoft.vc90.mfc_1fc8b3b9a1e18e3b_9.0.30729.6161_none_4bf7e3e2bf9ada4c\mfc90u.dll
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    LoadedModule[227]=C:\Windows\System32\msxml6.dll
    LoadedModule[228]=C:\Windows\system32\WindowsCodecs.dll
    LoadedModule[229]=C:\Windows\System32\ieframe.dll
    LoadedModule[230]=C:\Windows\System32\api-ms-win-downlevel-shell32-l1-1-0.dll
    LoadedModule[231]=C:\Windows\System32\mshtml.dll
    LoadedModule[232]=C:\Windows\system32\SETUPAPI.dll
    LoadedModule[233]=C:\Windows\system32\DEVOBJ.dll
    LoadedModule[234]=C:\Windows\system32\propsys.dll
    LoadedModule[235]=C:\Windows\system32\msls31.dll
    LoadedModule[236]=C:\Windows\system32\d2d1.dll
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    LoadedModule[238]=C:\Windows\system32\dxgi.dll
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    LoadedModule[240]=C:\Windows\system32\D3D10Warp.dll
    LoadedModule[241]=C:\Windows\system32\MLANG.dll
    LoadedModule[242]=C:\Program Files\Microsoft Office\Office14\outlrpc.dll
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    LoadedModule[269]=C:\Windows\system32\wdmaud.drv
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    LoadedModule[272]=C:\Windows\system32\AUDIOSES.DLL
    LoadedModule[273]=C:\Windows\system32\msacm32.drv
    LoadedModule[274]=C:\Windows\system32\MSACM32.dll
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    LoadedModule[276]=C:\Windows\system32\msadp32.acm
    LoadedModule[277]=C:\Windows\system32\uiautomationcore.dll
    LoadedModule[278]=C:\Program Files\Microsoft Office\OFFICE14\PROOF\MSSP7EN.DLL
    LoadedModule[279]=C:\Program Files\Microsoft Office\Office14\mscss7en.dll
    LoadedModule[280]=C:\Program Files\Microsoft Office\Office14\css7Data0009.dll
    LoadedModule[281]=C:\Windows\System32\jscript9.dll
    LoadedModule[282]=C:\Windows\system32\msiltcfg.dll
    LoadedModule[283]=C:\Program Files\Microsoft Office\Office14\OUTLFLTR.DLL
    LoadedModule[284]=C:\Windows\system32\idndl.dll
    LoadedModule[285]=C:\Windows\system32\napinsp.dll
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    LoadedModule[289]=C:\Windows\system32\cryptnet.dll
    LoadedModule[290]=C:\Windows\system32\EhStorShell.dll
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    LoadedModule[292]=C:\Windows\System32\cscui.dll
    LoadedModule[293]=C:\Windows\System32\CSCDLL.dll
    LoadedModule[294]=C:\Windows\system32\CSCAPI.dll
    LoadedModule[295]=C:\Windows\system32\ntshrui.dll
    LoadedModule[296]=C:\Windows\system32\slc.dll
    LoadedModule[297]=C:\Windows\system32\HLINK.DLL
    LoadedModule[298]=C:\Program Files\Microsoft SQL Server Compact Edition\v3.5\sqlceca35.dll
    LoadedModule[299]=C:\Windows\system32\JSProxy.dll
    LoadedModule[300]=C:\Windows\System32\netprofm.dll
    LoadedModule[301]=C:\Windows\System32\npmproxy.dll
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    LoadedModule[303]=C:\Windows\System32\msxml3.dll
    LoadedModule[304]=C:\Windows\assembly\NativeImages_v4.0.30319_32\Microsoft.Crm.Appli#\838e1b483a6e15e30f14c301eb0485ef\Microsoft.Crm.Application.Components.Platform.XmlSerializers.ni.dll
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    LoadedModule[306]=C:\Program Files\Microsoft Office\Office14\OUTLCTL.DLL
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    LoadedModule[312]=C:\Windows\assembly\NativeImages_v4.0.30319_32\Microsoft.Crm.Appli#\a2b527dbca0b2f8dfba9af8b9539f00b\Microsoft.Crm.Application.Components.WebServices.Core.ni.dll
    LoadedModule[313]=C:\Windows\assembly\NativeImages_v4.0.30319_32\WindowsFormsIntegra#\ba39e27ea796912fce296963622dfbae\WindowsFormsIntegration.ni.dll
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    LoadedModule[322]=C:\Windows\system32\d3d9.dll
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    State[0].Key=Transport.DoneStage1
    State[0].Value=1
    FriendlyEventName=Stopped responding and was closed
    ConsentKey=AppHangXProcB1
    AppName=Microsoft Outlook
    AppPath=C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE
    ReportDescription=A problem caused this program to stop interacting with Windows.

    Wednesday, April 10, 2013 5:11 AM

All replies

  • Sometimes reinstalling might help.

    Also, check to make sure your outlook clients are on the same update rollup as your server.

    Also, make sure the latest update rollups are installed

    Also, check ram to and see if having fewer things open helps.  I have seen slow response and issues on 4gb machines when many other things are open.


    Jamie Miley

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    Wednesday, April 10, 2013 3:32 PM
    Moderator
  • Are they using 32 or 64 bit Office 2010? If they are using 32 bit Office, upgrade that to 64 bit that will help with most of the issues you are having. The issue is because the Outlook add-in losses connection with CRM. Could you check if any errors reported in event log? Are they on CRM On-Premise or Online?

    Friday, April 12, 2013 7:09 PM
  • Try disabling some add-ins ( as attached ) and see if there is any difference in loading Outlook.

    Farhan Syed

    MCTS ( Dynamics CRM 2011 Apps)


    Farhan Syed ------------------------------------------------------ The postings are solely my own and do not represent or constitute my partner organizations views, strategies, comments or opinions.

    Monday, April 15, 2013 1:34 PM
  • I wouldn't recommend anyone to change to 64-bit Office. I seriously haven't heard ANYONE that recommend that, even people that are working with office say 32 bit.

    Regards


    Rickard Norström Developer CRM-Konsulterna
    http://www.crmkonsulterna.se
    Swedish Dynamics CRM Forum: http://www.crmforum.se
    My Blog: http://rickardnorstrom.blogspot.se

    Monday, April 15, 2013 2:16 PM