Hello davepritch,
Here is a snippet of your mgadiag report:
OGA Data-->
Office Status: 114 Blocked VLK 2
Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
Microsoft Office Project Professional 2007 - 100 Genuine
Microsoft Office Visio Professional 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-230-1
As you noted, your installation of Office Professional 2003 is a nongenuine Volume Licensing installation that was done with a widely pirated and now blocked Volume Licensing product Key.
Your installations of Project Professional 2007 and Visio Professional 2007 are reporting as Genuine installations, so no worries there.
As you suspect, it's very common for a computer to go to a repair shop with genuine software and come back with nongenuine software. You are at the mercy of the competence of the technician and whether they either know enough about the topic to install
the correct licensed software, or whether they want to spend the extra time it takes to do so.
If your computer came from Dell with a full OEM installed license for Office Professional 2003 (rather than a Trial version of another edition of Office), then correcting the problem is not too difficult:
1. Uninstall Office Professional 2003 from the Add or Remove Programs applet in Control Panel, then restart twice.
2. Run the MS FixIt utility in the Method 2 section of this MS KB article:
http://support.microsoft.com/kb/903275 The utility will remove the opa11.dat file that is not removed when uninstalling. Restart once more.
3. Next, use the genuine hologrammed Office installation discs that came with your Dell to do a fresh installation of Office. The product key needed to do the installation is printed on the Office Certificate of Authenticity that is affixed to
the paperboard CD sleeve that the discs come in from Dell. Restart.
4. Now open up Word 2003 which should start th Activation wizard. Activate normally online.
5. Next go to www.microsoft.com/genuine and click on the Validate Office button. Office should now validate normally.
6. Restart, then go to Microsoft Update and get all the updates needed for Office. This will requre a lot of downloading and several restarts and revisits to Microsoft Update.
7. You're done.
Post back and let us know how you do :-)
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