Windows 7 Ultimate is Activated but not Genuine - File Mismatch

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  Please review the answer posted in this thread for a likely solution.

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  Carey Frisch

  Tuesday, August 13, 2013 4:45 PM

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  I had the user run the iata_enu.exe from that page and then restart the computer. He ran the Diagnostic Tool again, and it still reports File Mismatch and Tampered File:

  Diagnostic Report (1.9.0027.0):

  -----------------------------------------

  Windows Validation Data-->

  Validation Code: 0x8004FE21

  Cached Online Validation Code: 0x0

  Windows Product Key: *****-*****-8Y8WT-HWGKG-DM86F

  Windows Product Key Hash: V6waQnTfDBi8R75iJIkMdBoq7yg=

  Windows Product ID: 00426-OEM-9402024-27322

  Windows Product ID Type: 8

  Windows License Type: COA SLP

  Windows OS version: 6.1.7601.2.00010100.1.0.001

  ID: {C9C79563-DCC3-45F1-AEB6-068F3533B0D4}(3)

  Is Admin: Yes

  TestCab: 0x0

  LegitcheckControl ActiveX: Registered, 1.9.42.0

  Signed By: Microsoft

  Product Name: Windows 7 Ultimate

  Architecture: 0x00000009

  Build lab: 7601.win7sp1_gdr.130318-1533

  TTS Error:

  Validation Diagnostic:

  Resolution Status: N/A

  Vista WgaER Data-->

  ThreatID(s): N/A, hr = 0x80070002

  Version: N/A, hr = 0x80070002

  Windows XP Notifications Data-->

  Cached Result: N/A, hr = 0x80070002

  File Exists: No

  Version: N/A, hr = 0x80070002

  WgaTray.exe Signed By: N/A, hr = 0x80070002

  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Notifications Data-->

  Cached Result: N/A, hr = 0x80070002

  Version: N/A, hr = 0x80070002

  OGAExec.exe Signed By: N/A, hr = 0x80070002

  OGAAddin.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->

  Office Status: 100 Genuine

  Microsoft Office Small Business 2007 - 100 Genuine

  OGA Version: N/A, 0x80070002

  Signed By: N/A, hr = 0x80070002

  Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

  Browser Data-->

  Proxy settings: N/A

  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

  Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

  Download signed ActiveX controls: Prompt

  Download unsigned ActiveX controls: Disabled

  Run ActiveX controls and plug-ins: Allowed

  Initialize and script ActiveX controls not marked as safe: Disabled

  Allow scripting of Internet Explorer Webbrowser control: Disabled

  Active scripting: Allowed

  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003

  File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003

  File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003

  File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100

  File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100

  File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003

  File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100

  File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100

  File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003

  File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003

  File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100

  File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100

  File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003

  File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003

  File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003

  File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100

  File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

  Other data-->

  Office Details: <GenuineResults><MachineData><UGUID>{C9C79563-DCC3-45F1-AEB6-068F3533B0D4}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DM86F</PKey><PID>00426-OEM-9402024-27322</PID><PIDType>8</PIDType><SID>S-1-5-21-4146096611-1919842378-2770119028</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Precision WorkStation T7500  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="5"/><Date>20090909000000.000000+000</Date></BIOS><HWID>B4753107018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B10K   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-00CA-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Small Business 2007</Name><Ver>12</Ver><Val>B7151285866BDC0</Val><Hash>iuz7xLy7FRwdF0cHdl/yGcdP934=</Hash><Pid>81606-OEM-6473697-46557</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

  Spsys.log Content: 0x80070002

  Licensing Data-->

  Software licensing service version: 6.1.7601.17514

  Name: Windows(R) 7, Ultimate edition

  Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel

  Activation ID: 022a1afb-b893-4190-92c3-8f69a49839fb

  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

  Extended PID: 00426-00188-020-227322-02-1033-7601.0000-2242013

  Installation ID: 002863991230644880478432941282831045892376809740919156

  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

  Partial Product Key: DM86F

  License Status: Licensed

  Remaining Windows rearm count: 4

  Trusted time: 8/13/2013 1:33:49 PM

  Windows Activation Technologies-->

  HrOffline: 0x8004FE21

  HrOnline: N/A

  HealthStatus: 0x000000000001EFF0

  Event Time Stamp: 8:12:2013 17:27

  ActiveX: Registered, Version: 7.1.7600.16395

  Admin Service: Registered, Version: 7.1.7600.16395

  HealthStatus Bitmask Output:

  Tampered File: %systemroot%\system32\sppobjs.dll

  Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui

  Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui

  Tampered File: %systemroot%\system32\sppwinob.dll

  Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui

  Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui

  Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui

  Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration

  Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui

  Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui

  Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui

  Tampered File: %systemroot%\system32\drivers\spsys.sys

  HWID Data-->

  HWID Hash Current: MAAAAAEAAQABAAEAAgACAAAAAQABAAEACrbOjMbpQurGDca3dljujCq+vX6oB+qC

  OEM Activation 1.0 Data-->

  N/A

  OEM Activation 2.0 Data-->

  BIOS valid for OA 2.0: yes

  Windows marker version: 0x20001

  OEMID and OEMTableID Consistent: yes

  BIOS Information:

    ACPI Table Name           OEMID Value     OEMTableID Value

    APIC                                    DELL                       B10K  

    FACP                                   DELL                       B10K  

    HPET                                    DELL                       B10K  

    BOOT                                  DELL                       B10K  

    MCFG                                 DELL                       B10K  

    SSDT                                    DELL                       st_ex

    ASF!                                     DELL                       B10K  

    ____                                   DELL                       B10K  

    SLIC                                      DELL                       B10K  

    SSDT                                    DELL                       st_ex

  Tuesday, August 13, 2013 5:36 PM
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  Please run the following commands in an Elevated Command Prompt

   

  NET STOP CRYPTSVC
  REN C:\WINDOWS\SYSTEM32\CATROOT2 CATROOT2OLD
  NET START CRYPTSVC

   

  once complete, leave the system alone for at least an hour to rebuild the database, then reboot, and run another MGADiag report.
  Note that this may delete your Update History - but all updates will remain installed, and can be viewed in the Installed Updates listing.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Wednesday, August 14, 2013 9:21 PM

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  Thanks, those steps have now been done, and the computer was left alone overnight, then restarted in the morning. Here are the new results:

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->

  Validation Code: 0x8004FE21
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-8Y8WT-HWGKG-DM86F
  Windows Product Key Hash: V6waQnTfDBi8R75iJIkMdBoq7yg=
  Windows Product ID: 00426-OEM-9402024-27322
  Windows Product ID Type: 8
  Windows License Type: COA SLP
  Windows OS version: 6.1.7601.2.00010100.1.0.001
  ID: {C9C79563-DCC3-45F1-AEB6-068F3533B0D4}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: Registered, 1.9.42.0
  Signed By: Microsoft
  Product Name: Windows 7 Ultimate
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.130318-1533
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A

  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002

  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Small Business 2007 - 100 Genuine
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->
  File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{C9C79563-DCC3-45F1-AEB6-068F3533B0D4}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DM86F</PKey><PID>00426-OEM-9402024-27322</PID><PIDType>8</PIDType><SID>S-1-5-21-4146096611-1919842378-2770119028</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Precision WorkStation T7500  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="5"/><Date>20090909000000.000000+000</Date></BIOS><HWID>B4753107018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B10K   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-00CA-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Small Business 2007</Name><Ver>12</Ver><Val>B7151285866BDC0</Val><Hash>iuz7xLy7FRwdF0cHdl/yGcdP934=</Hash><Pid>81606-OEM-6473697-46557</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

  Spsys.log Content: 0x80070002

  Licensing Data-->
  Software licensing service version: 6.1.7601.17514

  Name: Windows(R) 7, Ultimate edition
  Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
  Activation ID: 022a1afb-b893-4190-92c3-8f69a49839fb
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00426-00188-020-227322-02-1033-7601.0000-2242013
  Installation ID: 002863991230644880478432941282831045892376809740919156
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: DM86F
  License Status: Licensed
  Remaining Windows rearm count: 4
  Trusted time: 8/16/2013 7:29:38 AM

  Windows Activation Technologies-->
  HrOffline: 0x8004FE21
  HrOnline: N/A
  HealthStatus: 0x000000000001EFF0
  Event Time Stamp: 8:12:2013 17:27
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  Tampered File: %systemroot%\system32\sppobjs.dll
  Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
  Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
  Tampered File: %systemroot%\system32\sppwinob.dll
  Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
  Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
  Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
  Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
  Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
  Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
  Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
  Tampered File: %systemroot%\system32\drivers\spsys.sys

  
  HWID Data-->
  HWID Hash Current: MAAAAAEAAQABAAEAAgACAAAAAQABAAEACrbOjMbpQurGDca3dljujCq+vX6oB+qC

  OEM Activation 1.0 Data-->
  N/A

  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name           OEMID Value     OEMTableID Value
    APIC                                    DELL                       B10K  
    FACP                                   DELL                       B10K  
    HPET                                    DELL                       B10K  
    BOOT                                  DELL                       B10K  
    MCFG                                 DELL                       B10K  
    SSDT                                    DELL                       st_ex
    ASF!                                     DELL                       B10K  
    ____                                   DELL                       B10K  
    SLIC                                      DELL                       B10K  
    SSDT                                    DELL                       st_ex

  Friday, August 16, 2013 12:49 PM
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  Hmmm - if this doesn't work, then your best option is going to be a repair install.....

  Open an Elevated Command Prompt

  Run the following commands

   

  NET STOP WUAUSERV

  REN C:\WINDOWS\SoftwareDistribution SDOLD

  NET START WUAUSERV

   

  wait 15 minutes, and reboot

  then wait 10 minutes,

  reboot a second time,  and run another MGADiag - post the results.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Friday, August 16, 2013 1:04 PM

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  Here are the latest results after doing the steps previously given:

  Diagnostic Report (1.9.0027.0):

  -----------------------------------------

  Windows Validation Data-->

  Validation Code: 0x8004FE21

  Cached Online Validation Code: 0x0

  Windows Product Key: *****-*****-8Y8WT-HWGKG-DM86F

  Windows Product Key Hash: V6waQnTfDBi8R75iJIkMdBoq7yg=

  Windows Product ID: 00426-OEM-9402024-27322

  Windows Product ID Type: 8

  Windows License Type: COA SLP

  Windows OS version: 6.1.7601.2.00010100.1.0.001

  ID: {C9C79563-DCC3-45F1-AEB6-068F3533B0D4}(3)

  Is Admin: Yes

  TestCab: 0x0

  LegitcheckControl ActiveX: Registered, 1.9.42.0

  Signed By: Microsoft

  Product Name: Windows 7 Ultimate

  Architecture: 0x00000009

  Build lab: 7601.win7sp1_gdr.130318-1533

  TTS Error:

  Validation Diagnostic:

  Resolution Status: N/A

  Vista WgaER Data-->

  ThreatID(s): N/A, hr = 0x80070002

  Version: N/A, hr = 0x80070002

  Windows XP Notifications Data-->

  Cached Result: N/A, hr = 0x80070002

  File Exists: No

  Version: N/A, hr = 0x80070002

  WgaTray.exe Signed By: N/A, hr = 0x80070002

  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Notifications Data-->

  Cached Result: N/A, hr = 0x80070002

  Version: N/A, hr = 0x80070002

  OGAExec.exe Signed By: N/A, hr = 0x80070002

  OGAAddin.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->

  Office Status: 100 Genuine

  Microsoft Office Small Business 2007 - 100 Genuine

  OGA Version: N/A, 0x80070002

  Signed By: N/A, hr = 0x80070002

  Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

  Browser Data-->

  Proxy settings: N/A

  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

  Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

  Download signed ActiveX controls: Prompt

  Download unsigned ActiveX controls: Disabled

  Run ActiveX controls and plug-ins: Allowed

  Initialize and script ActiveX controls not marked as safe: Disabled

  Allow scripting of Internet Explorer Webbrowser control: Disabled

  Active scripting: Allowed

  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003

  File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003

  File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003

  File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100

  File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100

  File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003

  File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100

  File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100

  File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003

  File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003

  File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100

  File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100

  File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003

  File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003

  File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003

  File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100

  File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

  Other data-->

  Office Details: <GenuineResults><MachineData><UGUID>{C9C79563-DCC3-45F1-AEB6-068F3533B0D4}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DM86F</PKey><PID>00426-OEM-9402024-27322</PID><PIDType>8</PIDType><SID>S-1-5-21-4146096611-1919842378-2770119028</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Precision WorkStation T7500  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="5"/><Date>20090909000000.000000+000</Date></BIOS><HWID>B4753107018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B10K   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-00CA-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Small Business 2007</Name><Ver>12</Ver><Val>B7151285866BDC0</Val><Hash>iuz7xLy7FRwdF0cHdl/yGcdP934=</Hash><Pid>81606-OEM-6473697-46557</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

  Spsys.log Content: 0x80070002

  Licensing Data-->

  Software licensing service version: 6.1.7601.17514

  Name: Windows(R) 7, Ultimate edition

  Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel

  Activation ID: 022a1afb-b893-4190-92c3-8f69a49839fb

  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

  Extended PID: 00426-00188-020-227322-02-1033-7601.0000-2242013

  Installation ID: 002863991230644880478432941282831045892376809740919156

  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

  Partial Product Key: DM86F

  License Status: Licensed

  Remaining Windows rearm count: 4

  Trusted time: 8/19/2013 11:24:55 AM

  Windows Activation Technologies-->

  HrOffline: 0x8004FE21

  HrOnline: N/A

  HealthStatus: 0x000000000001EFF0

  Event Time Stamp: 8:12:2013 17:27

  ActiveX: Registered, Version: 7.1.7600.16395

  Admin Service: Registered, Version: 7.1.7600.16395

  HealthStatus Bitmask Output:

  Tampered File: %systemroot%\system32\sppobjs.dll

  Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui

  Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui

  Tampered File: %systemroot%\system32\sppwinob.dll

  Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui

  Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui

  Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui

  Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration

  Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui

  Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui

  Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui

  Tampered File: %systemroot%\system32\drivers\spsys.sys

  HWID Data-->

  HWID Hash Current: MAAAAAEAAQABAAEAAgACAAAAAQABAAEACrbOjMbpQurGDca3dljujCq+vX6oB+qC

  OEM Activation 1.0 Data-->

  N/A

  OEM Activation 2.0 Data-->

  BIOS valid for OA 2.0: yes

  Windows marker version: 0x20001

  OEMID and OEMTableID Consistent: yes

  BIOS Information:

    ACPI Table Name           OEMID Value     OEMTableID Value

    APIC                                    DELL                       B10K  

    FACP                                   DELL                       B10K  

    HPET                                    DELL                       B10K  

    BOOT                                  DELL                       B10K  

    MCFG                                 DELL                       B10K  

    SSDT                                    DELL                       st_ex

    ASF!                                     DELL                       B10K  

    ____                                   DELL                       B10K  

    SLIC                                      DELL                       B10K  

    SSDT                                    DELL                       st_ex

  Monday, August 19, 2013 3:37 PM
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  Hmmm - there's one more thing that may give a pointer to the problem - but as yet I've no solution, even if it does work.

  Please download and save  the CheckSUR tool from http://support.microsoft.com/kb/947821

  (you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

   

  Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.

  The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file  - and an archive …\checksur.persist.log file

   

  Then zip the CheckSUR.log and upload it to your SkyDrive Public folder so I can take a look - post a link in your reply.

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Monday, August 19, 2013 3:47 PM

  Moderator
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  Noel,

  Here is the link to the zip file:  http://sdrv.ms/1ar9Sd8

  Thanks!

  Wednesday, August 21, 2013 12:45 PM
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  Nope - nothing unusual there :(

  In that case, the only thing I can recommend is a repair install...

   

  Download the SP1 Refresh for your language and edition from the links on these pages...

   

  Heidoc -Microsoft DR Download links

   

  The links are for downloads from the Digital River servers run for MS, so are about as safe as you can get :)

   

  Once you have it downloaded, you then need to burn the DVD from it - use either the Windows Disk Image Burner, or (better still) your favourite burning application at the slowest speed possible.

   

  Note that you do NOT 'drag and drop' the file to the disk, you must use the 'burn an image' option from your app - or you'll end up with a useless coaster :)

   

  Once you have the disk burnt, check that it boots the (or any other) system OK - but do NOT start the repair from there - you must start the repair from within a normal Windows boot.

   

  Follow the instructions in this tutorial - http://www.sevenforums.com/tutorials/3413-repair-install.html - and they should help you get through it (it's not as difficult as it looks!)

   

  Always ask questions first if you're unsure - either here, or in sevenforums.

   

  Good luck with it!

  
  

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  • Proposed as answer by Noel D PatonModerator Monday, August 26, 2013 10:23 AM
  • Marked as answer by Noel D PatonModerator Monday, September 2, 2013 10:42 AM

  Wednesday, August 21, 2013 1:13 PM

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  Would we use "Windows 7 Ultimate x64 SP1 (old)" or "Windows 7 Ultimate x64 SP1 U"?

  Wednesday, August 21, 2013 2:10 PM
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  Use the U (Media Refresh) - it has a fix for some early problems built in.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Wednesday, August 21, 2013 2:25 PM

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  Thanks. This is our lead developer's machine, so he is concerned whether this will affect drivers, program files, or anything else he might have installed. What specifically will this affect other than Windows system files?
  

  • Edited by ApteryxInc Wednesday, August 21, 2013 3:48 PM

  Wednesday, August 21, 2013 3:48 PM
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  Generally, a successful repair install will only affect a few settings - installed programs and drivers will normally be unaffected.

  Windows Updates will require reinstalling from scratch.

  Most of the time the process is fairly quick, and relatively painless - but as always when doing major surgery on a system, make sure that you have good backups (a full system image would probably be a good idea in your case)

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Wednesday, August 21, 2013 3:59 PM

  Moderator