revalidation RRS feed

  • Question

  • Could I ask if the latest addition, just five or so minutes after my quetion, to the discussion on revalidation revalidation and revalidation is a July exposition of Microsoft attempted answers to the problem of revalidation or re-validation or re-re-revalidation that many users are clearly experiencing?  I have the software here in Sydney, it is unquestionably genuine, and my legitimate, my legal rights over its use are being questioned through unconscionable tactics. Sony in the end did not gain by protecting information through implanting bugs.  Could Microsoft answer to the point?
    Friday, August 21, 2009 11:44 PM


All replies

  • Hello Richard K. Johnson,

    Please refer to the link below and run the MGA Diagnostics tool:



    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.


    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.


    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.


    Next look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the full Product Key that may be printed on the CoA.

    Not sure what to look for?  See this page for reference:

    Also, since I am not 100% sure if your issue is only with Office or or with both Office and Windows, could you answer the same questions regarding the Office materials that you purchased?


    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

    For great advice on all topics XP, visit
    Saturday, August 22, 2009 2:40 AM
  • No reply from original poster.

    Closing thread as Answered.

    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, September 23, 2009 6:27 PM
    Wednesday, September 23, 2009 6:27 PM
  • TO:  Darin Smith MSMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
    I have just been able to refer to your answer. Thank you very much for replying.  I will try out your procedure as soon as I can. This is a very busy time of year for me, but I do have a later version of Office on another computer.  I want to keep the earlier version of Office on this computer  however. I will contact Microsoft again if I get into difficulty. 
    thank you again.
    Friday, September 25, 2009 11:21 AM