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Windows Vista Validation error *forgot MGADiag log now added* RRS feed

  • Question

  • I recently reformatted my computer and today when I turned on the computer I got this error:

     

    an unuthorized change was made to windows

    You will no longer receive notifications, including those about your license or activation.

    Error: 0xC004D401

    Description: The security processor reported a file mismatch error

     

    I tried clicking on the link and going to the site to validate but once I click on "validate now" it will redirect me to this page http://search.microsoft.com/?mkt=en-us

     

    I'm not sure what I need to do, please help.

    thanks

    *sorry for the the log*

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004d401
    Windows Product Key: *****-*****-XY9X3-JDXYP-6CJ97
    Windows Product Key Hash: xFQJU8srKsovk6p1Lk1yW93in4E=
    Windows Product ID: 89583-OEM-7332157-00211
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {EB3329C1-89D1-4C72-8276-820EFFA704DE}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.101014-0432
    TTS Error: K:20110415034846842-M:20110423125406327-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: D:\[PROGRAM]\Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{EB3329C1-89D1-4C72-8276-820EFFA704DE}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6CJ97</PKey><PID>89583-OEM-7332157-00211</PID><PIDType>2</PIDType><SID>S-1-5-21-347318184-3619625278-2781190634</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire X3200</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>R01-A3</Version><SMBIOSVersion major="2" minor="5"/><Date>20080731000000.000000+000</Date></BIOS><HWID>83303507018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1634, 5) (null): 0xC004D401

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NAAAAAEAAwABAAEAAQACAAAAAgABAAEA6GFgck7NAHXuEpaSFCkmtvL0gjKct8wQASJqAQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ACRSYS        ACRPRDCT
      FACP            ACRSYS        ACRPRDCT
      HPET            ACRSYS        ACRPRDCT
      MCFG            ACRSYS        ACRPRDCT
      SSDT            PTLTD         POWERNOW
      SLIC            ACRSYS        ACRPRDCT



    • Edited by aikoaiko Saturday, April 23, 2011 9:42 PM
    Saturday, April 23, 2011 8:35 PM

Answers

  • "aikoaiko" wrote in message news:b35d31f6-3ab0-41cf-acd2-6d032da65a05...

    sorry, I forgot about that...I just added it to the post above, but I'll just post it here again. thankx

    not sure if this makes a difference, but I just ran a virus scan with avast! and my system is clean. I'm now running MBAM and so far so good (still in process of running)

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004d401
    Windows Product Key: *****-*****-XY9X3-JDXYP-6CJ97
    Windows Product Key Hash: xFQJU8srKsovk6p1Lk1yW93in4E=
    Windows Product ID: 89583-OEM-7332157-00211
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {EB3329C1-89D1-4C72-8276-820EFFA704DE}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.101014-0432
    TTS Error: K:20110415034846842-M:20110423125406327-

     




    Vista is in, what we call a 'Mod-Auth' Tamper state.  There are 2 types of Mod-Auth tampers.
     
    1)    A critical system file was modified On Disk - What this means is that the file, located on the hard drive, was modified in some way. This can be caused by a malicious program (spyware, malware, virus) or by manual file modification (by a user of the system). There is also a very small chance that an Update may fail in mid-update and cause this type of issue. As a safety mechanism, Updates are made so that if they fail, they roll back any updating that was done before the failure, but there is an off-chance that the roll back did not occur.
     
     
     
    2)    A critical system file was modified In Memory - What this means is the file itself (on the hard drive) is un-modified, but the code, from that file, running in the system, was modified in some way and is caused by a running program that is incompatible with Vista.
     
     
     
      Because there is No Mismatched files listed under the "File Scan Data-->" line of your Diagnostic Report, we know that your issue is an In Memory Mod-Auth and therefore caused by an incompatible program. This means there is a program install and Running that is trying to access parts of the OS that Vista does not allow, which by definition, means it is incompatible with Vista.
     
    NOTE: We have seen an increase in this type of issue and we believe it is unlikely that software writers are still making programs that are incompatible with Vista. Instead, we believe that a majority of the issues are being caused by Malware that are doing the same things (on purpose) as incompatible programs do (by accident).
     
     
     
      In addition to why a Mod-Auth occurs, it's also important to understand how Vista detects a Mod-Auth event. There is a Service that runs in Vista that detects a Tamper to a Critical System file. But this Service runs randomly, so if you were to install an incompatible program and run it, Vista (most likely) would not immediately enter a Mod-Auth  State and it could take some time for the Mod-Auth to be detected. The important point to note is that the moment Vista detects the Mod-Auth, you know that the program that is causing the Mod-Auth, is currently running.
     
     
     
       Below I have provided a number of steps to help you identify the program that is causing the tamper:
     
      First, go to http://support.microsoft..com/kb/931699/ and confirm that you do not have any of the programs known to cause this type of issue.
     
      Second, in your Diagnostic report above, you can see the line that starts with 'TTS Error:' followed by a bunch numbers: M:20110423125406327-
     This is the Tamper Time Stamp and it breaks down like this:
     
        (year)  (month) (day) (time in 24format) (millisecond)
    M:2011     04        23        1254                  06327          -
     
     
    Note: I also see a "K" type Tamper Time Stamp. The “K“ stands for Kernel Mode tamper. Once you remove the program that is causing the In Memory Mod-Auth tamper, the Kernel Mode tamper may be resolved as well. But a Kernel Mode Tamper can sometime indicate a Malware infection. To be on the safe side, we strongly suggest scanning your system with the Anti-Virus program of your choice as well as with the OneCare Safety Scanner for Vista (http://onecare.live.com/site/en-us/center/whatsnew.htm)[v2
     

    Now that you know the time of the tamper, you can now try to connect that time with a program.
     
    1)    Login to Vista and select the option that launches an Internet Browser
     
    2)    Type into the browser address bar: %windir%\system32\perfmon.msc and hit Enter
     
    3)    When asked if you want to Open or Save this file, select Open
     
    4)     In the left hand panel, click Reliability Monitor
     
    5)    Click on the “System Stability Chart” above the date 23 April[C3]
     
    6)    Below the chart, in the “System Stability Report” section look at the report titled "Software (Un)Installs for 23 April "
     
    7)    Look for any program that shows "Application Install" in the 'Activity' column.
     
    8)    Since the process that detects Tampers runs randomly, it can take up to 3 days for the process to detect the tamper and set Vista to a Tamper State. Because of this, please repeat steps 5) thru 7) for the dates 20-22 April (or around the date the issue first occurred which I would guess at being around the 15th April)
     
      This could tell you what programs were installed on or around the Tamper date and should help you narrow down the possible programs that could be causing the issue. Unfortunately, if you installed the program at some time in the past, but didn’t run it till now, this process may not be helpful.  The removal of any application you may have installed recently could go a long way to troubleshooting this issues.
     
     
     
    Note: Since everyone has different programs installed on their computer, it is extremely hard for support to figure out what program is causing the problem, but if you still need assistance in identifying the Incompatible Program, please create a no cost support request at http://go.microsoft.com/fwlink/?linkid=52029
     
    Also Note: it has been found that Malware, such as Viruses and Trojans, can also be incompatible with Vista and can cause an In Memory Mod-Auth. A number of users (that were experiencing your same issue) have confirmed that a Malware infection was the cause. If you follow the above steps and cannot find a program that is causing the Mod-Auth, you may want to investigate if a Virus, Worm or Trojan may be to blame. You can contact PC Safety, which is a Microsoft group, which provides free assistance with Malware infections. I encourage you to use the ‘Windows Live Safety Scan for Windows Vista’ (http://onecare.live.com/site/en-us/center/whatsnew.htm) before contacting PC Safety.
     
    PC Safety:
     
     
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, April 23, 2011 10:27 PM
    Moderator
  • I kind of figured that, reformatting that is. Thanks for the all the help you've shown me. I wonder if it's the linksys drive I tried to install. but anyways thanks so much for the help ^__^
    Monday, April 25, 2011 4:50 PM

All replies

  • "aikoaiko" wrote in message news:4fe4d53d-d35c-48bd-9130-cc9739da05ab...

    I recently reformatted my computer and today when I turned on the computer I got this error:

     

    an unuthorized change was made to windows

    You will no longer receive notifications, including those about your license or activation.

    Error: 0xC004D401

    Description: The security processor reported a file mismatch error

     

    I tried clicking on the link and going to the site to validate but once I click on "validate now" it will redirect me to this page http://search.microsoft.com/?mkt=en-us

     

    I'm not sure what I need to do, please help.

    thanks


    First your problem with Validation -
    MS has discovered what appears to be a bug in the page (or the server software) that deals with Vista validation, and for some people this means that they are being redirected to the MS Search engine. They are currently testing a revised page, and expect to have it live by the end of the month.
     
    In other words, it's not your problem, it's theirs :)
     
    As for your mismatch error, please post an MGADiag report.....
     
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, April 23, 2011 9:41 PM
    Moderator
  • sorry, I forgot about that...I just added it to the post above, but I'll just post it here again. thankx

    not sure if this makes a difference, ran both Avast! and MBAM and it says that my system is clean.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004d401
    Windows Product Key: *****-*****-XY9X3-JDXYP-6CJ97
    Windows Product Key Hash: xFQJU8srKsovk6p1Lk1yW93in4E=
    Windows Product ID: 89583-OEM-7332157-00211
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {EB3329C1-89D1-4C72-8276-820EFFA704DE}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.101014-0432
    TTS Error: K:20110415034846842-M:20110423125406327-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: D:\[PROGRAM]\Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{EB3329C1-89D1-4C72-8276-820EFFA704DE}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6CJ97</PKey><PID>89583-OEM-7332157-00211</PID><PIDType>2</PIDType><SID>S-1-5-21-347318184-3619625278-2781190634</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire X3200</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>R01-A3</Version><SMBIOSVersion major="2" minor="5"/><Date>20080731000000.000000+000</Date></BIOS><HWID>83303507018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

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    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1634, 5) (null): 0xC004D401

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NAAAAAEAAwABAAEAAQACAAAAAgABAAEA6GFgck7NAHXuEpaSFCkmtvL0gjKct8wQASJqAQ==

    OEM Activation 1.0 Data-->
    N/A

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    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
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      APIC            ACRSYS        ACRPRDCT
      FACP            ACRSYS        ACRPRDCT
      HPET            ACRSYS        ACRPRDCT
      MCFG            ACRSYS        ACRPRDCT
      SSDT            PTLTD         POWERNOW
      SLIC            ACRSYS        ACRPRDCT






    Saturday, April 23, 2011 9:48 PM
  • "aikoaiko" wrote in message news:b35d31f6-3ab0-41cf-acd2-6d032da65a05...

    sorry, I forgot about that...I just added it to the post above, but I'll just post it here again. thankx

    not sure if this makes a difference, but I just ran a virus scan with avast! and my system is clean. I'm now running MBAM and so far so good (still in process of running)

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004d401
    Windows Product Key: *****-*****-XY9X3-JDXYP-6CJ97
    Windows Product Key Hash: xFQJU8srKsovk6p1Lk1yW93in4E=
    Windows Product ID: 89583-OEM-7332157-00211
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {EB3329C1-89D1-4C72-8276-820EFFA704DE}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.101014-0432
    TTS Error: K:20110415034846842-M:20110423125406327-

     




    Vista is in, what we call a 'Mod-Auth' Tamper state.  There are 2 types of Mod-Auth tampers.
     
    1)    A critical system file was modified On Disk - What this means is that the file, located on the hard drive, was modified in some way. This can be caused by a malicious program (spyware, malware, virus) or by manual file modification (by a user of the system). There is also a very small chance that an Update may fail in mid-update and cause this type of issue. As a safety mechanism, Updates are made so that if they fail, they roll back any updating that was done before the failure, but there is an off-chance that the roll back did not occur.
     
     
     
    2)    A critical system file was modified In Memory - What this means is the file itself (on the hard drive) is un-modified, but the code, from that file, running in the system, was modified in some way and is caused by a running program that is incompatible with Vista.
     
     
     
      Because there is No Mismatched files listed under the "File Scan Data-->" line of your Diagnostic Report, we know that your issue is an In Memory Mod-Auth and therefore caused by an incompatible program. This means there is a program install and Running that is trying to access parts of the OS that Vista does not allow, which by definition, means it is incompatible with Vista.
     
    NOTE: We have seen an increase in this type of issue and we believe it is unlikely that software writers are still making programs that are incompatible with Vista. Instead, we believe that a majority of the issues are being caused by Malware that are doing the same things (on purpose) as incompatible programs do (by accident).
     
     
     
      In addition to why a Mod-Auth occurs, it's also important to understand how Vista detects a Mod-Auth event. There is a Service that runs in Vista that detects a Tamper to a Critical System file. But this Service runs randomly, so if you were to install an incompatible program and run it, Vista (most likely) would not immediately enter a Mod-Auth  State and it could take some time for the Mod-Auth to be detected. The important point to note is that the moment Vista detects the Mod-Auth, you know that the program that is causing the Mod-Auth, is currently running.
     
     
     
       Below I have provided a number of steps to help you identify the program that is causing the tamper:
     
      First, go to http://support.microsoft..com/kb/931699/ and confirm that you do not have any of the programs known to cause this type of issue.
     
      Second, in your Diagnostic report above, you can see the line that starts with 'TTS Error:' followed by a bunch numbers: M:20110423125406327-
     This is the Tamper Time Stamp and it breaks down like this:
     
        (year)  (month) (day) (time in 24format) (millisecond)
    M:2011     04        23        1254                  06327          -
     
     
    Note: I also see a "K" type Tamper Time Stamp. The “K“ stands for Kernel Mode tamper. Once you remove the program that is causing the In Memory Mod-Auth tamper, the Kernel Mode tamper may be resolved as well. But a Kernel Mode Tamper can sometime indicate a Malware infection. To be on the safe side, we strongly suggest scanning your system with the Anti-Virus program of your choice as well as with the OneCare Safety Scanner for Vista (http://onecare.live.com/site/en-us/center/whatsnew.htm)[v2
     

    Now that you know the time of the tamper, you can now try to connect that time with a program.
     
    1)    Login to Vista and select the option that launches an Internet Browser
     
    2)    Type into the browser address bar: %windir%\system32\perfmon.msc and hit Enter
     
    3)    When asked if you want to Open or Save this file, select Open
     
    4)     In the left hand panel, click Reliability Monitor
     
    5)    Click on the “System Stability Chart” above the date 23 April[C3]
     
    6)    Below the chart, in the “System Stability Report” section look at the report titled "Software (Un)Installs for 23 April "
     
    7)    Look for any program that shows "Application Install" in the 'Activity' column.
     
    8)    Since the process that detects Tampers runs randomly, it can take up to 3 days for the process to detect the tamper and set Vista to a Tamper State. Because of this, please repeat steps 5) thru 7) for the dates 20-22 April (or around the date the issue first occurred which I would guess at being around the 15th April)
     
      This could tell you what programs were installed on or around the Tamper date and should help you narrow down the possible programs that could be causing the issue. Unfortunately, if you installed the program at some time in the past, but didn’t run it till now, this process may not be helpful.  The removal of any application you may have installed recently could go a long way to troubleshooting this issues.
     
     
     
    Note: Since everyone has different programs installed on their computer, it is extremely hard for support to figure out what program is causing the problem, but if you still need assistance in identifying the Incompatible Program, please create a no cost support request at http://go.microsoft.com/fwlink/?linkid=52029
     
    Also Note: it has been found that Malware, such as Viruses and Trojans, can also be incompatible with Vista and can cause an In Memory Mod-Auth. A number of users (that were experiencing your same issue) have confirmed that a Malware infection was the cause. If you follow the above steps and cannot find a program that is causing the Mod-Auth, you may want to investigate if a Virus, Worm or Trojan may be to blame. You can contact PC Safety, which is a Microsoft group, which provides free assistance with Malware infections. I encourage you to use the ‘Windows Live Safety Scan for Windows Vista’ (http://onecare.live.com/site/en-us/center/whatsnew.htm) before contacting PC Safety.
     
    PC Safety:
     
     
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, April 23, 2011 10:27 PM
    Moderator
  • 04/21 - Microsoft.NET Framework 4 Client Profile

    04/14 - Seems I installed my HP Printer HP Officejet J3600, If I remember correctly, I had to install it twice because when I first tried to install it, the installer stopped at around the point where it tells you to connect the device to your computer and press "ok" to continue. I pressed okay and the installer just disappeared.

     

    not sure if this is noteworthy, but on 04/15 I did try to install my Linksys wireless-G USB (WUSB54GC) and failed. For some reason it didn't work. There is multiply lines (9) in the System Stability Chart listed as

    04/15 -USB\\VID13B1&PID_0020\5&E84B44E&0&2 - Driver Install

     

    there are other programs installed a little before the 15th, but those are my Security programs that I had running prior to my reformatting on 04/04/2011 so I don't know if it will make a difference. Though the HP printer (and all components that came with the printer) was also installed on my PC prior to reformatting too but I thought it might be significant since it gave me a bit of a trouble to install...same with the Wireless USB

    I ran Microsoft Safety Scanner and it found and partially removed "Adware:Win32/OpenCandy" 


    Saturday, April 23, 2011 11:53 PM
  • "aikoaiko" wrote in message news:de9d15df-300f-4481-9850-3d7311971f1b...

    04/21 - Microsoft.NET Framework 4 Client Profile

    04/14 - Seems I installed my HP Printer HP Officejet J3600, If I remember correctly, I had to install it twice because when I first tried to install it, the installer stopped at around the point where it tells you to connect the device to your computer and press "ok" to continue. I pressed okay and the installer just disappeared.

     

    not sure if this is noteworthy, but on 04/15 I did try to install my Linksys wireless-G USB (WUSB54GC) and failed. For some reason it didn't work. There is multiply lines (9) in the System Stability Chart listed as

    04/15 -USB\\VID13B1&PID_0020\5&E84B44E&0&2 - Driver Install

     

    there are other programs installed a little before the 15th, but those are my Security programs that I had running prior to my reformatting on 04/04/2011 so I don't know if it will make a difference. Though the HP printer (and all components that came with the printer) was also installed on my PC prior to reformatting too but I thought it might be significant since it gave me a bit of a trouble to install...same with the Wireless USB

    I ran Microsoft Safety Scanner and it found and partially removed "Adware:Win32/OpenCandy" 



    I'd suspect the Linksys first - the original date on the Kernel Tamper is the 15th
    Have a look in the  Programs control panel - Uninstall anything to do with that, and then check Device Manager (and enable the viewing of Hidden devices), and remove and references to it there, and any yellow-flagged devices as well
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, April 24, 2011 5:46 AM
    Moderator
  • not sure if it matters, but under activity status for the Linksys, all of them is listed as failure. I'm pretty sure I uninstalled it and I don't see a folder for "linksys" anywhere in my program files. I tried looking for an Linksys Uninstall Utility online just to make sure it off the machine, but Linksys doesn't seem to offer it online and I can't find the installation disc anywhere.

     

    but the problem now is I can't seem to get into my control panel/device manager.

     

    I tried to do a registry seach by using the Find option and typing in Linksys, but I don't see anything.

     

    Would doing a system restore help?


    Sunday, April 24, 2011 6:39 AM
  • "aikoaiko" wrote in message news:63978820-c5fd-4339-8861-cd1d9378316a...

    not sure if it matters, but under activity status for the Linksys, all of them is listed as failure. I'm pretty sure I uninstalled it and I don't see a folder for "linksys" anywhere in my program files. I tried looking for an Linksys Uninstall Utility online just to make sure it off the machine, but Linksys doesn't seem to offer it online and I can't find the installation disc anywhere.

     

    but the problem now is I can't seem to get into my control panel/device manager.

     

    I tried to do a registry seach by using the Find option and typing in Linksys, but I don't see anything.

     

    Would doing a system restore help?


    ...probably :)
    I'd go back to the 15th as a first try - to the first Linksys entry (hopefully each attempted install created a Restore Point).
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, April 24, 2011 6:55 AM
    Moderator
  • oay, so now I'm able to get into my control panel again. I don't see any reference to linksys in my program list to uninstall and I don't see it in the device manager, not sure what to look for when you mention "yellow-flag" items well. The only wireless device its showing is my "wireless-n-300 USB Adapter WNA3100" which is the Netgear that I'm using.

    is there anything else I need to check?

     

    if all else fails, I was thinking I can just reformat again, I really haven't done anything new on this PC that needs saving since I reformatted about 3 weeks ago meaning I wont really have to backup anything.


    Sunday, April 24, 2011 7:50 PM
  • "aikoaiko" wrote in message news:50de4bad-b648-4599-9412-768a19c317d9...

    oay, so now I'm able to get into my control panel again. I don't see any reference to linksys in my program list to uninstall and I don't see it in the device manager, not sure what to look for when you mention "yellow-flag" items well. The only wireless device its showing is my "wireless-n-300 USB Adapter WNA3100" which is the Netgear that I'm using.

    is there anything else I need to check?

     

    if all else fails, I was thinking I can just reformat again, I really haven't done anything new on this PC that needs saving since I reformatted about 3 weeks ago meaning I wont really have to backup anything.



    It sounds like that is the way to go  - it should at least guarantee a working starting-point.
    First thing to do after the recovery is to update to SP2, which may  make the system more resilient.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, April 25, 2011 6:24 AM
    Moderator
  • hmm...I just started up my system today and it Blue Screen at start up. Then it went into something called start-up recovery or something like that. when that was finished and it booted into windows, it was a blank screen. I restarted it, with the intention to reformat by putting in the recovery disc, but instead of reading the disc, it booted up to windows and gave me this pop-up

    Windows have recovered from an unexpected shut

    Problem signature:
      Problem Event Name:    BlueScreen
      OS Version:    6.0.6001.2.1.0.768.3
      Locale ID:    1033

    Additional information about the problem:
      BCCode:    1
      BCP1:    000000007777512A
      BCP2:    0000000000000000
      BCP3:    000000000000FFFE
      BCP4:    FFFFFA6002367CA0
      OS Version:    6_0_6001
      Service Pack:    1_0
      Product:    768_1

    Files that help describe the problem:
      C:\Windows\Minidump\Mini042511-01.dmp
      C:\Users\Jennifer\AppData\Local\Temp\WER-52759-0.sysdata.xml
      C:\Users\Jennifer\AppData\Local\Temp\WERF890.tmp.version.txt

    Read our privacy statement:
      http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
      Should I be worried? Should I just reformat again? I haven't yet installed Service Pack 2 tho
    Monday, April 25, 2011 3:43 PM
  • "aikoaiko" wrote in message news:533a8295-4862-4936-8954-ca483df46ee3...

    hmm...I just started up my system today and it Blue Screen at start up. Then it went into something called start-up recovery or something like that. when that was finished and it booted into windows, it was a blank screen. I restarted it, with the intention to reformat by putting in the recovery disc, but instead of reading the disc, it booted up to windows and gave me this pop-up

    Windows have recovered from an unexpected shut

    Problem signature:
      Problem Event Name:    BlueScreen
      OS Version:    6.0.6001.2.1.0.768.3
      Locale ID:    1033

    Additional information about the problem:
      BCCode:    1

    Read our privacy statement:
      http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
      Should I be worried? Should I just reformat again? I haven't yet installed Service Pack 2 tho

    Yes - I'd reformat again -  It looks like it's a driver issue from, what little I've been able to find about that BCCode error.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, April 25, 2011 4:31 PM
    Moderator
  • I kind of figured that, reformatting that is. Thanks for the all the help you've shown me. I wonder if it's the linksys drive I tried to install. but anyways thanks so much for the help ^__^
    Monday, April 25, 2011 4:50 PM
  • "aikoaiko" wrote in message news:a1f51fc9-f918-4d80-abae-d76eb54f5d9b...
    I kind of figured that, reformatting that is. Thanks for the all the help you've shown me. I wonder if it's the linksys drive I tried to install. but anyways thanks so much for the help ^__^

    You're welcome - I'm just sorry we couldn't resolve it in a less destructive way.
     
    Good Luck!

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, April 25, 2011 4:59 PM
    Moderator
  • It's okay. better to do it now when I've pretty much already backed up my data, makes things a lot simpler. I'm currently downloading Vista Service Pack 1 and 2 and saving it on my D-drive so after I reformat, I can just install those manually before I do anything else with this PC. I'm usually pretty good with my PC and don't do anything "heavy" on it so this is a first encounter I've had with such a problem, but you've been very helpful. thx
    Monday, April 25, 2011 5:10 PM
  • "aikoaiko" wrote in message news:687e4ad6-2228-400f-b10b-de9094e1bff3...
    It's okay. better to do it now when I've pretty much already backed up my data, makes things a lot simpler. I'm currently downloading Vista Service Pack 1 and 2 and saving it on my D-drive so after I reformat, I can just install those manually before I do anything else with this PC. I'm usually pretty good with my PC and don't do anything "heavy" on it so this is a first encounter I've had with such a problem, but you've been very helpful. thx

    Sounds like a plan to me!
    :)

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, April 25, 2011 5:52 PM
    Moderator