Hello ReadyforSolutions
Let’s split your thread off so we may focus more attention on your particular situation. Splitting threads are done to mitigate confusion caused by more than one posting about similar topics allowing us to focus on each customer individually.
In order to receive the best support, we request all users to initially run the Genuine Diagnostics tool. In turn the tool will try and identify the individual issue you may be experiencing. Also, please provide a brief synopsis describing the issue including any error messages or codes. These can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.
Download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the “Windows” tab, click “Copy”, then paste the report into a response message in this thread.
Thank you,
Stephen Holm, MS
