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Windows Vista - saying it is not genuine

    Question

  • I am helping my mother with her computer she has had for several years.  It is now showing a message saying the version of Windows Vista is not genuine.  Below is the diagnostic report.  What is the best way to resolve this as the product is genuine.

    Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Status: Invalid License Validation Code: 50 Cached Online Validation Code: N/A, hr = 0xc004f012 Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90= Windows Product ID: 89578-OEM-7332157-00061 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.0.6002.2.00010300.2.0.003 ID: {0861BF02-3639-40ED-A071-9D1BC3B04E42}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows Vista (TM) Home Premium Architecture: 0x00000000 Build lab: 6002.vistasp2_gdr.120402-0336 TTS Error: Validation Diagnostic: Resolution Status: N/A

     

    Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: 6.0.6002.16398

     

    Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files\Internet Explorer\iexplore.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data--> Office Details: <GenuineResults><MachineData><UGUID>{0861BF02-3639-40ED-A071-9D1BC3B04E42}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-91178979-1981765611-1926136697</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>D5468AT-ABA ALONPAV</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>5.27 </Version><SMBIOSVersion major="2" minor="4"/><Date>20080610000000.000000+000</Date></BIOS><HWID>C6323507018400F8</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HP-CPC</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x80070002

     

    Licensing Data--> Software licensing service version: 6.0.6002.18005 Name: Windows(TM) Vista, HomePremium edition Description: Windows Operating System - Vista, OEM_SLP channel Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 89578-00146-321-500061-02-1033-6001.0000-0172009 Installation ID: 006182216966061444283846037696203042088784806835504921 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474 Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475 Partial Product Key: WQD8Q License Status: Notification Notification Reason: 0xC004F059.

     

    Windows Activation Technologies--> N/A

     

    HWID Data--> HWID Hash Current: MgAAAAEAAwABAAEAAQABAAAAAgABAAEAJJSmbZyu4qmwS5IA8LGcw/L0yIRKdKxWyPQ=

     

    OEM Activation 1.0 Data--> N/A

     

    OEM Activation 2.0 Data--> BIOS valid for OA 2.0: no, invalid SLIC table Windows marker version: N/A OEMID and OEMTableID Consistent: N/A BIOS Information:   ACPI Table Name OEMID Value OEMTableID Value   APIC   HP-CPC  SLIC-CPC   FACP   HP-CPC  SLIC-CPC   HPET   HP-CPC  SLIC-CPC   MCFG   HP-CPC  SLIC-CPC   SSDT   HP-CPC  SLIC-CPC   SLIC   HP-CPC  SLIC-CPC

     

    • Moved by Carey FrischMVP, Moderator Tuesday, July 17, 2012 3:52 PM Moved to more appropriate forum category (From:Feedback and Comments)
    Tuesday, July 17, 2012 6:10 AM

Answers

  • First  indications say that this should fix it....

    The problem appears to be in the Licensing Store - please try the following.....

    Recreate the Licensing Store with the correct data.

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice. 

    You may be asked to enter your COA Key and/or Activate. – if asked for the Key, use the one on your COA sticker on the machine’s case (you may need to activate by telephone).  

    Once complete, run another MGADiag report and post back with the results.     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    Tuesday, July 17, 2012 8:47 AM
    Moderator