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windows validation RRS feed

  • Question

  • why do I keep getting messages that says my windows is not genuine when I purchased it from best buy brand new and had it installed in my computer?
    Sunday, April 25, 2010 2:35 PM

Answers

  • The Windows Genuine Advantage Team is available to assist with resolving issues like what you have described.  They are available, Monday-Friday 5am-7pm PST, at 1-866-530-6599.  They will have the best options available to you.

    Thank you,

    James

    Tuesday, October 5, 2010 2:50 PM

All replies

  • In order for us to analyze and troubleshoot a non-genuine notification issue you may be experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool. 

    After running the tool, click on the Continue button, then click on the Copy button, then Paste the report into your post.  Also, please include a brief question or pertinent background information that would be helpful in our endeavor to assist you.

    Thank you!


    Carey Frisch
    Sunday, April 25, 2010 8:07 PM
    Moderator
  • The Windows Genuine Advantage Team is available to assist with resolving issues like what you have described.  They are available, Monday-Friday 5am-7pm PST, at 1-866-530-6599.  They will have the best options available to you.

    Thank you,

    James

    Tuesday, October 5, 2010 2:50 PM