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Can someone tell me how to fix the windows 7 issue -build 7601 not vaild? see my diagostica report below: RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-J8D7P-XQJJ2-GPDD4
    Windows Product Key Hash: xgsndMkYdJsYmUng0qIJ/thx+HI=
    Windows Product ID: 00371-868-0000007-85920
    Windows Product ID Type: 1
    Windows License Type: KMS Client
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {A7F21EAB-E13F-49B2-BD9D-9768D733358C}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110408-1631
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A7F21EAB-E13F-49B2-BD9D-9768D733358C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-GPDD4</PKey><PID>00371-868-0000007-85920</PID><PIDType>1</PIDType><SID>S-1-5-21-4165691322-3711475764-4282532862</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1520                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="4"/><Date>20071105000000.000000+000</Date></BIOS><HWID>1EF53E07018400FA</HWID><UserLCID>1809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>18720238ED11D86</Val><Hash>H1OW/Jp6eSk6WSixRrKZNbpPxL8=</Hash><Pid>89409-707-0319276-65875</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, VOLUME_KMSCLIENT channel
    Activation ID: b92e9980-b9d5-4821-9c94-140f632f6312
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-868-000000-03-1033-7600.0000-0492011
    Installation ID: 001975950133573381905274066431544591121732312102462730
    Partial Product Key: GPDD4
    License Status: Notification
    Notification Reason: 0xC004F056.
    Remaining Windows rearm count: 4
    Trusted time: 13/05/2011 22:20:06
    Please use slmgr.vbs /ato to activate and update KMS client information in order to update values.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:19:2011 17:48
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: PAAAAAEABwABAAIAAAABAAAAAwABAAEAJJRgtnwMki9eCkaDBgwkK2ZzkHOSWrj7UoO4qXs1UtCO+CqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    M08   
      FACP   DELL    M08   
      HPET   DELL    M08   
      BOOT   DELL    M08   
      MCFG   DELL    M08   
      SLIC   DELL    M08   
      SSDT   PmRef  CpuPm

     

    Friday, May 13, 2011 9:25 PM

Answers

  • Hello etravels,

     

    The error code I see is fairly general but it suggests that the issue may be occurring during activation. You are using a KMS Client version of Windows which can only activate by contacting the KMS Server located within the same network.

    KMS is a Volume License type of key that is used by large organizations.  The Organization will set up a KMS Server within their network, load it with the amount of Windows Licenses they purchased.  Then they will install KMS Client Windows on the computers within the network and configure them to connect to the KMS server. Once a client connects to the KMS server, it obtains one of the available Windows licenses (if there are enough available) which will Activate the Windows.  The KMS Client Windows will periodically reconnect to the KMS server to renew it's license to continue to be Activated.

    The most common issues I have seen with KMS version of Windows is

    a) the KMS Client Windows was installed on a PC (usually a laptop) that has been outside of the organization's network too long and is unable to renew it's License.

    The resolution to this is to reconnect the PC to the organization's network.  I the Windows should detect the connection and refresh it's license.

    b) the KMS Client Windows has not been configured (or was mis-configured) to connect to the organization's KMS Server.

    The resolution to this is to contact the organization's IT Dept or Network Admin to have the KMS Windows properly configured.

    c) the KMS Server didn't have enough Licenses and was unable to renew the KMS Client Windows's request for a License Renewal.

    The resolution to this is to contact the organization's IT Dept or Network Admin to have the KMS Server loaded with additional Licenses.

    d) The KMS Client software was sold to a Individual (i.e. not an Organization) in error. 

    The resolution to this is to return the software to the seller for either a refund or in exchange for a Retail version of Windows.

     

    Hope this helped,

     


    Darin MS

    Friday, May 13, 2011 10:32 PM