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Having serious forum issues. RRS feed

  • Question

  • Hi,

    I'm not exactly sure who to contact, but I really need help. I've been having serious forum issues. I created an account on Friday using the name WSUMarine. I posted a question in the TechCenter >SharePoint Products and Technologies Forums >SharePoint 2010 - General Questions and Answers >

    forum. I received a reply, and I posted a followup question. I logged in the day after I posted a followup question to find my account had been banned.

    I created a new account under this name, Jandroos, and posted a request for help in the same forum yesterday. Today I logged in to check the thread and it had been hijacked, replaced with a link for some streaming service. The thread is:http://social.msdn.microsoft.com/Forums/en-US/sharepoint2010general/thread/930e0b3c-f661-46d1-9524-a46b12df0a32/#930e0b3c-f661-46d1-9524-a46b12df0a32

    I did not post the spam/streaming link, and I don't know how it replaced my post. I just want help with my SharePoint issue.

    I need help resolving the banning on my original (WSUMarine) account, and on the spam/thread with this account, so I can safely post my SharePoint question.

    Big Thank You in advance for your help!
    Tuesday, September 4, 2012 9:14 PM

Answers

  • The Thread has been fixed, sorry for the inconvenience. The dev team is working on a permanent solution for this issue. But for now we could only manually fix these hacked threads.


    Dengqiang "Robin" Ren (Chinasoft) EPX Service Engineering Support Team

    Friday, September 14, 2012 2:09 PM
  • You are now unbanned:

    http://social.technet.microsoft.com/Profile/wsumarine/activity

    Everything is back!


    Ed Price (a.k.a User Ed), SQL Server Experience Program Manager (Blog, Twitter, Wiki)

    Friday, September 14, 2012 2:10 AM
    Owner
  • The thread is deleted, but if I remember correctly, the original question was valid. The spam reply made everything else not visible. Is it possible to delete the reply, but leave the rest of the thread alone? Perhaps the user must ask the question again. Also, does this explain how the wrong user was banned?


    Richard Mueller - MVP Directory Services

    You mean questions were in there in addition to asking to get unbanned, to get the actual spammer banned, and asking to get the thread fixed???? =^)

    Let's see...

    1 - Once that spam is in, the thread's locked. The forums team is considering solutions that target that type of spam (in addition to other spam prevention updates).

    2 - Yes, the thread can be fixed without deleting the thread. Robin fixed the thread in question by Jandroos, and it is intact and ready to go:

    http://social.msdn.microsoft.com/Forums/en-US/sharepoint2010general/thread/930e0b3c-f661-46d1-9524-a46b12df0a32/#930e0b3c-f661-46d1-9524-a46b12df0a32

    I also replied to it to push it back up in the forum, but no love yet.

    3 - I believe the wrong user was banned because someone reported the thread without knowing/specifying that the spammer was someone who replied to the thread and not the creator of the thread. Using that misinformation, the support team banned the wrong person. But now the support team does/should know that for HTML spam like that, you cannot assume the originator is the thread creator. The decision making is made difficult/impossible because that type of spam locks the page so that you can read nothing.

    4 - And you had one unasked question... why is your linked thread deleted? Either a mod or a support member decided to dispose of that thread in a way that is potentially "not right". For all I know, the OP asked to have it deleted or the OP was the spammer on that thread. Don't know. But there's a chance that a mod or support deleted it. Even if they did, Robin proved that it can be fixed without being deleted. You'd just have to report it in this forum so that we can get the support team to take care of it.

    Thanks!


    Ed Price (a.k.a User Ed), SQL Server Experience Program Manager (Blog, Twitter, Wiki)





    Tuesday, September 18, 2012 9:38 PM
    Owner

All replies

  • The profile for user wsumarine (created September 1 UTC) still exists here:

    http://social.technet.microsoft.com/Profile/wsumarine/

    but the activity on the Activity tab has been deleted. Your new profile is here:

    http://social.technet.microsoft.com/profile/jandroos/

    and the hijacked question is the oldest entry on the Activity tab. Hopefully a forum administrator can figure this out.


    Richard Mueller - MVP Directory Services

    Tuesday, September 4, 2012 10:32 PM
    Moderator
  • Richard, thanks for your response. I can still sign in as WSUMarine, but if I try to post it says I do not have access to the forum and the tab at the top of my browser says "banned user".

    Thanks!
    Tuesday, September 4, 2012 11:09 PM
  • We need forum owners involvement here. There was a similar situation with another user some time ago, but I don't know how it was resolved (if it was resolved). You probably will need to use another account for a while.

    For every expert, there is an equal and opposite expert. - Becker's Law


    My blog

    Wednesday, September 5, 2012 2:56 AM
    Moderator
  • Thanks, Naomi. Here's hoping they'll take notice and help me out :) I guess I'll keep using this account until resolved.
    Wednesday, September 5, 2012 1:28 PM
  • It is scary that accounts can be hijacked like this. In your case, both of your accounts were hijacked. Is it possible your password was guessed? Did you use the same password for both accounts? If so, I would change it.


    Richard Mueller - MVP Directory Services

    Wednesday, September 5, 2012 3:53 PM
    Moderator
  • I agree. I find it troubling. My password is pretty complex - I'd be shocked if anyone could brute force it. I double checked my pc, and I don't have any virus/trojans, etc. I better change my password just to be extra safe. Thanks for the tip, Richard.
    Thursday, September 6, 2012 2:54 AM
  • It is scary that accounts can be hijacked like this. In your case, both of your accounts were hijacked.

    I believe there is some misunderstanding here..

    WSUMarine asked a question in the SharePoint forum. For some reason this account was banned and the post deleted.

    In the same forum Jandroos asked why this happened. This thread was "hijacked" by the spammer maso908. Apparently there is a way to create a post that completely hides everything else in the thread.

    Now Jandroos is here asking what the heck is going on.

    I don't think there has been any account hijacking. Just one possibly unnecessary banning and one spammed thread.

    • Edited by sipla Thursday, September 6, 2012 11:14 AM
    Thursday, September 6, 2012 11:13 AM
  • Thanks sipla, that's a much better explanation. I could not see that there was any reply to the Jandroos question. I had to go to the Forum and scroll back in time to see. I have requested that user maso908 be banned. I can see that all activity for this user is spam, but it doesn't look like the user is banned. Also, this spam is not yet deleted. Which brings up a problem I didn't realize before. Is the only fix to delete the entire thread? I believe this has happened a lot, where a valid question has gotten a spam reply that completely hides everything.


    Richard Mueller - MVP Directory Services

    Thursday, September 6, 2012 12:24 PM
    Moderator
  • I have submitted the form to request that the user daynamay10 be banned already. The activities in the profile are linked here:

    http://social.technet.microsoft.com/Profile/daynamay10/activity

    It looks like all of the activity has been replies to someone else's question. Did this user change the title of the threads? Was the original post legitmate. Is the only fix for an administrator to delete the threads, which might delete a legimate question?


    Richard Mueller - MVP Directory Services


    Thursday, September 6, 2012 11:43 PM
    Moderator
  • Here's a link to a thread: http://social.msdn.microsoft.com/Forums/en-US/sharepoint2010general/thread/930e0b3c-f661-46d1-9524-a46b12df0a32/#930e0b3c-f661-46d1-9524-a46b12df0a32

    It looks like the user dropped in some HTML code that created an add on top of the entire thread?

    Daynamay is banned now: http://social.technet.microsoft.com/Profile/daynamay10

    But the thread above is still "broken".


    Ed Price (a.k.a User Ed), SQL Server Experience Program Manager (Blog, Twitter, Wiki)

    Friday, September 7, 2012 1:13 AM
    Owner
  • Thanks for the info Ed. Are you someone who is able to un-ban my original account, or do I just need to forget about that?
    Friday, September 7, 2012 2:57 AM
  • I can make the request. We have two issues here.

    Ed Price (a.k.a User Ed), SQL Server Experience Program Manager (Blog, Twitter, Wiki)

    Friday, September 7, 2012 4:31 AM
    Owner
  • I submitted a request to fix that thread.

    Thanks!


    Ed Price (a.k.a User Ed), SQL Server Experience Program Manager (Blog, Twitter, Wiki)

    Thursday, September 13, 2012 11:37 PM
    Owner
  • I also submitted an un-ban request to get the account back. Not sure if it's possible yet.

    Thanks!


    Ed Price (a.k.a User Ed), SQL Server Experience Program Manager (Blog, Twitter, Wiki)

    Thursday, September 13, 2012 11:40 PM
    Owner
  • You are now unbanned:

    http://social.technet.microsoft.com/Profile/wsumarine/activity

    Everything is back!


    Ed Price (a.k.a User Ed), SQL Server Experience Program Manager (Blog, Twitter, Wiki)

    Friday, September 14, 2012 2:10 AM
    Owner
  • You are now unbanned:

    http://social.technet.microsoft.com/Profile/wsumarine/activity

    Everything is back!


    Ed Price (a.k.a User Ed), SQL Server Experience Program Manager (Blog, Twitter, Wiki)


    Too bad that thread is still broken. =^)

    Ed Price (a.k.a User Ed), SQL Server Experience Program Manager (Blog, Twitter, Wiki)

    Friday, September 14, 2012 2:11 AM
    Owner
  • The Thread has been fixed, sorry for the inconvenience. The dev team is working on a permanent solution for this issue. But for now we could only manually fix these hacked threads.


    Dengqiang "Robin" Ren (Chinasoft) EPX Service Engineering Support Team

    Friday, September 14, 2012 2:09 PM
  • The thread is still broken, I've just checked. Please fix the thread.

    For every expert, there is an equal and opposite expert. - Becker's Law


    My blog

    Sunday, September 16, 2012 4:01 AM
    Moderator
  • I see what you mean. I believe this is the thread:

    http://social.msdn.microsoft.com/Forums/en-US/sharepoint2010general/thread/7269e4d0-7b4e-4d5c-add5-bd4834ba248e/#7269e4d0-7b4e-4d5c-add5-bd4834ba248e

    You can view it by clicking View, Style, No Style.


    Richard Mueller - MVP Directory Services

    Sunday, September 16, 2012 10:05 AM
    Moderator
  • The Thread has been fixed, sorry for the inconvenience. The dev team is working on a permanent solution for this issue. But for now we could only manually fix these hacked threads.


    Dengqiang "Robin" Ren (Chinasoft) EPX Service Engineering Support Team

    Robin, could you try again?

    Thanks!


    Ed Price (a.k.a User Ed), SQL Server Experience Program Manager (Blog, Twitter, Wiki)

    Tuesday, September 18, 2012 1:52 AM
    Owner
  • Okay, this is strange. I click the link from Robin's email... no spam. I click it here... also no spam.

    http://social.msdn.microsoft.com/Forums/en-US/sharepoint2010general/thread/930e0b3c-f661-46d1-9524-a46b12df0a32/#930e0b3c-f661-46d1-9524-a46b12df0a32

    But I click Richard's URL and I get spam.


    Ed Price (a.k.a User Ed), SQL Server Experience Program Manager (Blog, Twitter, Wiki)


    Tuesday, September 18, 2012 2:37 AM
    Owner
  • Okay, this is strange. I click the link from Robin's email... no spam. I click it here... spam.

    http://social.msdn.microsoft.com/Forums/en-US/sharepoint2010general/thread/930e0b3c-f661-46d1-9524-a46b12df0a32/#930e0b3c-f661-46d1-9524-a46b12df0a32


    Ed Price (a.k.a User Ed), SQL Server Experience Program Manager (Blog, Twitter, Wiki)


    Apparently that's the "no spam" link. =^)

    Ed Price (a.k.a User Ed), SQL Server Experience Program Manager (Blog, Twitter, Wiki)

    Tuesday, September 18, 2012 2:38 AM
    Owner
  • Oh, I see what happened. The one that ends in "a32" was fixed by Robin. Richard dropped in a new URL for a different thread with the same problem.

    So this issue was fixed by Robin. I'll submit a request for Richard's thread.

    Thanks!


    Ed Price (a.k.a User Ed), SQL Server Experience Program Manager (Blog, Twitter, Wiki)

    Tuesday, September 18, 2012 2:40 AM
    Owner
  • The thread I linked is now deleted. I wish I had pasted some of the contents into this thread.


    Richard Mueller - MVP Directory Services

    Tuesday, September 18, 2012 3:03 PM
    Moderator
  • The thread I linked is now deleted. I wish I had pasted some of the contents into this thread.


    Richard Mueller - MVP Directory Services

    Well then that one is taken care of. By the way, the forums team is investigating ways to prevent future HTML spamming like this.

    Thanks!


    Ed Price (a.k.a User Ed), SQL Server Experience Program Manager (Blog, Twitter, Wiki)

    Tuesday, September 18, 2012 5:01 PM
    Owner
  • The thread is deleted, but if I remember correctly, the original question was valid. The spam reply made everything else not visible. Is it possible to delete the reply, but leave the rest of the thread alone? Perhaps the user must ask the question again. Also, does this explain how the wrong user was banned?


    Richard Mueller - MVP Directory Services

    Tuesday, September 18, 2012 7:12 PM
    Moderator
  • The thread is deleted, but if I remember correctly, the original question was valid. The spam reply made everything else not visible. Is it possible to delete the reply, but leave the rest of the thread alone? Perhaps the user must ask the question again. Also, does this explain how the wrong user was banned?


    Richard Mueller - MVP Directory Services

    You mean questions were in there in addition to asking to get unbanned, to get the actual spammer banned, and asking to get the thread fixed???? =^)

    Let's see...

    1 - Once that spam is in, the thread's locked. The forums team is considering solutions that target that type of spam (in addition to other spam prevention updates).

    2 - Yes, the thread can be fixed without deleting the thread. Robin fixed the thread in question by Jandroos, and it is intact and ready to go:

    http://social.msdn.microsoft.com/Forums/en-US/sharepoint2010general/thread/930e0b3c-f661-46d1-9524-a46b12df0a32/#930e0b3c-f661-46d1-9524-a46b12df0a32

    I also replied to it to push it back up in the forum, but no love yet.

    3 - I believe the wrong user was banned because someone reported the thread without knowing/specifying that the spammer was someone who replied to the thread and not the creator of the thread. Using that misinformation, the support team banned the wrong person. But now the support team does/should know that for HTML spam like that, you cannot assume the originator is the thread creator. The decision making is made difficult/impossible because that type of spam locks the page so that you can read nothing.

    4 - And you had one unasked question... why is your linked thread deleted? Either a mod or a support member decided to dispose of that thread in a way that is potentially "not right". For all I know, the OP asked to have it deleted or the OP was the spammer on that thread. Don't know. But there's a chance that a mod or support deleted it. Even if they did, Robin proved that it can be fixed without being deleted. You'd just have to report it in this forum so that we can get the support team to take care of it.

    Thanks!


    Ed Price (a.k.a User Ed), SQL Server Experience Program Manager (Blog, Twitter, Wiki)





    Tuesday, September 18, 2012 9:38 PM
    Owner
  • I left a valid hacked spam thread in the sandbox forum last week just for testing purpose. It's at http://social.msdn.microsoft.com/Forums/en-us/msdnsandbox/threads forum.

    This is the thread url if you still want to check it out. http://social.msdn.microsoft.com/Forums/en-US/msdnsandbox/thread/96a405ca-cf33-43b0-a02c-06bd62d6892d


    Dengqiang "Robin" Ren (Chinasoft) EPX Service Engineering Support Team

    Tuesday, September 18, 2012 11:17 PM
  • Robin,

    If the OP of this thread never spammed himself, then I think it will be fair to clean up his threads and let them be in the forums where they were originally posted and only delete the SPAMMER's replies in these threads. This will be the best course of action, IMHO.


    For every expert, there is an equal and opposite expert. - Becker's Law


    My blog

    Wednesday, September 19, 2012 1:44 AM
    Moderator
  • If I go and check the activity of this user, I see he only participated in one thread, which is deleted.

    For every expert, there is an equal and opposite expert. - Becker's Law


    My blog

    Wednesday, September 19, 2012 1:47 AM
    Moderator
  • If I go and check the activity of this user, I see he only participated in one thread, which is deleted.

    For every expert, there is an equal and opposite expert. - Becker's Law


    My blog


    Jandroos? What about this: http://social.msdn.microsoft.com/Forums/en-US/sharepoint2010general/thread/930e0b3c-f661-46d1-9524-a46b12df0a32/#930e0b3c-f661-46d1-9524-a46b12df0a32

    Ed Price (a.k.a User Ed), SQL Server Experience Program Manager (Blog, Twitter, Wiki)

    Wednesday, September 19, 2012 2:41 AM
    Owner
  • Robin,

    If the OP of this thread never spammed himself, then I think it will be fair to clean up his threads and let them be in the forums where they were originally posted and only delete the SPAMMER's replies in these threads. This will be the best course of action, IMHO.


    For every expert, there is an equal and opposite expert. - Becker's Law


    My blog

    Agreed. Someone else deleted the thread that Richard linked to. All Robin did was fix the threads.

    Jandroos, did you want that thread undeleted? I don't even know who asked it or who deleted it.


    Ed Price (a.k.a User Ed), SQL Server Experience Program Manager (Blog, Twitter, Wiki)



    Wednesday, September 19, 2012 2:41 AM
    Owner
  • No, the original account of that user, the one he asked to unban and was unbanned. WSUMarine. He participated in the only thread which seems to have about 7 of his responses. Now this thread is deleted.

    For every expert, there is an equal and opposite expert. - Becker's Law


    My blog

    Wednesday, September 19, 2012 2:48 AM
    Moderator
  • No, the original account of that user, the one he asked to unban and was unbanned. WSUMarine. He participated in the only thread which seems to have about 7 of his responses. Now this thread is deleted.

    For every expert, there is an equal and opposite expert. - Becker's Law


    My blog

    Ah, thanks.

    WSUMarine, did you want your thread undeleted?

    Thanks!


    Ed Price (a.k.a User Ed), SQL Server Experience Program Manager (Blog, Twitter, Wiki)

    Wednesday, September 19, 2012 2:50 AM
    Owner