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help me please! my vista is not genuine! why? RRS feed

  • Question

  • when i on my laptop suddenly it says this window vista is not genuine. and i cant log in or do anything. i followed what was requires and i got this.
     my main board broke down few weeks ago, so asus had replaced me a new main board. however when it came back everything went fine.
     i also recovered a few times because something went wrong with the software.
    please help me as i urgently need to use my laptop for assignments and presentation. help me please!!!!!!!!
    i went to validate the software and all i got is:

    Validation Incomplete

    The validation service is unable to determine whether this copy of Windows Vista is genuine.

    [0xC004C4A8]



    please help me someone! anyone!



    ______________________________________________________________________________
    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Detailed Status: 0xc004f012
    Cached / Grace status: (N/A, hr = 0x80004005) / (N/A, hr = 0x80004005)
    Windows Product Key: *****-*****-WPVQM-8V82C-T77XJ
    Windows Product Key Hash: o8XXxeaF2qoZKWQDZldYJtzR+d0=
    Windows Product ID: 89578-OEM-7216397-76411
    Windows Product ID Type: 8
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: COA SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.000
    ID: {13914BD6-CF3B-49C0-8508-DCCCB8C51BA0}(1)
    Is Admin: Yes
    Commit / Reboot / BRT: (N/A, hr = 0x80004005) / 0x0 / (N/A, hr = 0x80004005)
    WGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{13914BD6-CF3B-49C0-8508-DCCCB8C51BA0}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010300.0.0.000</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-T77XJ</PKey><PID>89578-OEM-7216397-76411</PID><PIDType>8</PIDType><SID>S-1-5-21-1986871566-3198439177-2461503209</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>G1S                 </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>202    </Version><SMBIOSVersion major="2" minor="4"/><Date>20070426000000.000000+000</Date></BIOS><HWID>2D333507018400FA</HWID><UserLCID>4409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>A_M_I_</OEMID><OEMTableID>OEMSLIC </OEMTableID></OEM></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>6536DF6A02E7808</Val><Hash>Qct9ZlbJfAyfH64EdXT9M2Zy4To=</Hash><Pid>89451-OEM-6600441-90793</Pid><PidType>11</PidType></Product></Products></Office></Software></GenuineResults> 

    help me please!
    Thursday, September 13, 2007 4:33 AM

Answers

  • Hi Pochee,

     

     Changing out your Motherboard is a significant hardware change and, you would be required to Re-Activate your copy of Vista. Your Diagnostic Report has also confirmed to me that all that you need to do to resolve your issue is Activate Vista.

     

    To do this, please follow one of the steps below:

     

    1) If you DO have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.

     

    2) If you Do Not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with redused functality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\slui.exe" press enter and follow steps to Activate over the Phone.

     

    Thank you,

    Darin Smith

    WGA


     

     

     

     

    Thursday, September 13, 2007 10:40 PM