Answered by:
help me please! my vista is not genuine! why?

Question
-
when i on my laptop suddenly it says this window vista is not genuine. and i cant log in or do anything. i followed what was requires and i got this.
my main board broke down few weeks ago, so asus had replaced me a new main board. however when it came back everything went fine.
i also recovered a few times because something went wrong with the software.
please help me as i urgently need to use my laptop for assignments and presentation. help me please!!!!!!!!
i went to validate the software and all i got is:
Validation Incomplete
The validation service is unable to determine whether this copy of Windows Vista is genuine.
[0xC004C4A8]
please help me someone! anyone!
______________________________________________________________________________
Diagnostic Report (1.7.0039.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Detailed Status: 0xc004f012
Cached / Grace status: (N/A, hr = 0x80004005) / (N/A, hr = 0x80004005)
Windows Product Key: *****-*****-WPVQM-8V82C-T77XJ
Windows Product Key Hash: o8XXxeaF2qoZKWQDZldYJtzR+d0=
Windows Product ID: 89578-OEM-7216397-76411
Windows Product ID Type: 8
CSVLK Server: N/A
CSVLK PID: N/A
Windows License Type: COA SLP
Windows OS version: 6.0.6000.2.00010300.0.0.000
ID: {13914BD6-CF3B-49C0-8508-DCCCB8C51BA0}(1)
Is Admin: Yes
Commit / Reboot / BRT: (N/A, hr = 0x80004005) / 0x0 / (N/A, hr = 0x80004005)
WGA Version: Failed to retrieve file version. - 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6000.vista_rtm.061101-2205
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 102
OGA Version: Failed to retrieve file version. - 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-2993-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{13914BD6-CF3B-49C0-8508-DCCCB8C51BA0}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010300.0.0.000</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-T77XJ</PKey><PID>89578-OEM-7216397-76411</PID><PIDType>8</PIDType><SID>S-1-5-21-1986871566-3198439177-2461503209</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc. </Manufacturer><Model>G1S </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>202 </Version><SMBIOSVersion major="2" minor="4"/><Date>20070426000000.000000+000</Date></BIOS><HWID>2D333507018400FA</HWID><UserLCID>4409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>A_M_I_</OEMID><OEMTableID>OEMSLIC </OEMTableID></OEM></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>6536DF6A02E7808</Val><Hash>Qct9ZlbJfAyfH64EdXT9M2Zy4To=</Hash><Pid>89451-OEM-6600441-90793</Pid><PidType>11</PidType></Product></Products></Office></Software></GenuineResults>
help me please!Thursday, September 13, 2007 4:33 AM
Answers
-
Hi Pochee,
Changing out your Motherboard is a significant hardware change and, you would be required to Re-Activate your copy of Vista. Your Diagnostic Report has also confirmed to me that all that you need to do to resolve your issue is Activate Vista.
To do this, please follow one of the steps below:
1) If you DO have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.
2) If you Do Not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with redused functality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\slui.exe" press enter and follow steps to Activate over the Phone.
Thank you,
Darin Smith
WGA
Thursday, September 13, 2007 10:40 PM