Answered by:
Windows 7 no longer genuine

Question
-
I uninstalled PC Tools Spyware Doctor and installed some windows updates on my Windows 7 64bit PC and after I restarted my computer I get the messages that my version of Windows 7 (build 7600) is no longer genuine. When I try activating it with the product key i got with my upgrade disc i get the error code 0x8007000D. Is there anyway to fix this?
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-THP74-8RX7V-9X4HW
Windows Product Key Hash: OB73vOR00bgCiP9wjlt0cVljB/g=
Windows Product ID: 00359-OEM-8882295-31622
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {EFDB293C-44F8-4124-A8BC-F62B65EF5FF6}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_rtm.090713-1255
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 102
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[hr = 0x80070002]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[hr = 0x80070002]
File Mismatch: C:\Windows\system32\wat\watux.exe[hr = 0x80070002]
File Mismatch: C:\Windows\system32\wat\watweb.dll[hr = 0x80070002]
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{EFDB293C-44F8-4124-A8BC-F62B65EF5FF6}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9X4HW</PKey><PID>00359-OEM-8882295-31622</PID><PIDType>3</PIDType><SID>S-1-5-21-61112148-280764586-3320583775</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire M3202</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>R01-B4</Version><SMBIOSVersion major="2" minor="5"/><Date>20090312000000.000000+000</Date></BIOS><HWID>5B500A00010000F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid.
Windows Activation Technologies-->
HrOffline: N/A
HrOnline: N/A
HealthStatus: N/A
Event Time Stamp: N/A
WAT Activex: Not Registered - 0x80040154
WAT Admin Service: Not Registered - 0x80040154
HWID Data-->
N/A, hr = 0x8007000d
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ACRSYS A c e r
FACP ACRSYS A c e r
HPET ACRSYS OEMHPET
MCFG ACRSYS OEMMCFG
SLIC ACRSYS ACRPRDCT
OEMB ACRSYS A c e r
ASF! AMD SB600ASF
AWMI ACRSYS A c e r
SSDT A M I POWERNOW
- Edited by hfeahr Friday, February 12, 2010 8:54 PM
Friday, February 12, 2010 3:36 AM
Answers
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Also I haven't been able to find a non automated number.
If the automated phone prompt doesn't give you an option to talk to a Live Activation Rep, don't enter anything into the prompt. This should force the prompt to transfer you to a Rep. The way I am seeing it is the Non-Genuine message should go away once you re-activate.
If that doesn't resolve the issue (or if the rep is unable to help resolve the issue) create a (no cost) support request at http://support.microsoft.com/gp/contactwga for further assistance.
Thank you,
Darin MS- Marked as answer by Darin Smith MS Monday, February 15, 2010 10:06 PM
Monday, February 15, 2010 10:05 PM
All replies
-
To help us analyze and troubleshoot a non-genuine notification issue you may be experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool.
Once you run the tool, click on the Continue button, then click on the Copy button and paste the report into your post, along with your question.
Thank you!
Carey FrischFriday, February 12, 2010 3:54 AMModerator -
Hello hfear,
The Licensing Data section is showing a Data Invalid error.
This suggest that Wndows 7's Licensing Store may have a problem of some kind. Follow the below steps to force Windows to recreate (and repopulate the data in) a new Store.
1) Click Start button.
2) Type: CMD.exe into the 'Search programs and files' field
3) Right-Click on CMD.exe and select 'Run as Administrator'
4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
Note: the Software Protection servive may not be running, this is ok.
5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
6) Type: rename tokens.dat tokens.bar
7) Type: cd %windir%\system32
8) Type: net start sppsvc
9) Type: slui.exe
10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
Thank you,
Darin MS- Proposed as answer by Darin Smith MS Friday, February 12, 2010 9:04 PM
- Unproposed as answer by Darin Smith MS Monday, February 15, 2010 6:59 PM
Friday, February 12, 2010 9:04 PM -
I just tried that and now I get another error saying that the product key is invalid and then I retried entering the product key again and I get error 0x8007000D again.Friday, February 12, 2010 9:24 PM
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Hello Hfeahr,
What is the exact error message you are receiveving? Is it:
“The activation server determined that the specified product key could not be used.”
In addition, what happens when you attempt to Activate by Phone?
Thank you,
Darin MSMonday, February 15, 2010 6:59 PM -
I only received the error message once right after trying to activate Windows after forcing it to create a new store. I know it said something about my product key being invalid and it had another different error code but i accidentally closed it and it never showed up again. As far as activating it on the phone, I'm not sure if I can. When I go to use the automated phone activation window I get an error then when I continue to the window that shows Step 1, 2, 3, it shows the toll-free number, it has no numbers under step 2. Also I haven't been able to find a non automated number.Monday, February 15, 2010 9:34 PM
-
Also I haven't been able to find a non automated number.
If the automated phone prompt doesn't give you an option to talk to a Live Activation Rep, don't enter anything into the prompt. This should force the prompt to transfer you to a Rep. The way I am seeing it is the Non-Genuine message should go away once you re-activate.
If that doesn't resolve the issue (or if the rep is unable to help resolve the issue) create a (no cost) support request at http://support.microsoft.com/gp/contactwga for further assistance.
Thank you,
Darin MS- Marked as answer by Darin Smith MS Monday, February 15, 2010 10:06 PM
Monday, February 15, 2010 10:05 PM -
Hello Elena RC,
Please do not piggyback on other people's posts.
Please create your own thread and copy the report and a description of the issue and error messages you have encountered.
Thanx!
Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97Monday, May 31, 2010 4:24 PM -
I uninstalled PC Tools Spyware Doctor and installed some windows updates on my Windows 7 64bit PC and after I restarted my computer I get the messages that my version of Windows 7 (build 7600) is no longer genuine. When I try activating it with the product key i got with my upgrade disc i get the error code 0x8007000D. Is there anyway to fix this?
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-THP74-8RX7V-9X4HW
Windows Product Key Hash: OB73vOR00bgCiP9wjlt0cVljB/g=
Windows Product ID: 00359-OEM-8882295-31622
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {EFDB293C-44F8-4124-A8BC-F62B65EF5FF6}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_rtm.090713-1255
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 102
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[hr = 0x80070002]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[hr = 0x80070002]
File Mismatch: C:\Windows\system32\wat\watux.exe[hr = 0x80070002]
File Mismatch: C:\Windows\system32\wat\watweb.dll[hr = 0x80070002]
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{EFDB293C-44F8-4124-A8BC-F62B65EF5FF6}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9X4HW</PKey><PID>00359-OEM-8882295-31622</PID><PIDType>3</PIDType><SID>S-1-5-21-61112148-280764586-3320583775</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire M3202</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>R01-B4</Version><SMBIOSVersion major="2" minor="5"/><Date>20090312000000.000000+000</Date></BIOS><HWID>5B500A00010000F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid.
Windows Activation Technologies-->
HrOffline: N/A
HrOnline: N/A
HealthStatus: N/A
Event Time Stamp: N/A
WAT Activex: Not Registered - 0x80040154
WAT Admin Service: Not Registered - 0x80040154
HWID Data-->
N/A, hr = 0x8007000d
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ACRSYS A c e r
FACP ACRSYS A c e r
HPET ACRSYS OEMHPET
MCFG ACRSYS OEMMCFG
SLIC ACRSYS ACRPRDCT
OEMB ACRSYS A c e r
ASF! AMD SB600ASF
AWMI ACRSYS A c e r
SSDT A M I POWERNOW
Monday, May 31, 2010 10:00 PM -
"跄跄" wrote in message news:8be7c0a2-a792-4632-b034-d9966c0d697b...> I uninstalled PC Tools Spyware Doctor and installed some windows updates> on my Windows 7 64bit PC and after I restarted my computer I get the> messages that my version of Windows 7 (build 7600) is no longer genuine.> When I try activating it with the product key i got with my upgrade disc i> get the error code 0x8007000D. Is there anyway to fix this?>> Diagnostic Report (1.9.0019.0):> -----------------------------------------> WGA Data-->> Validation Status: Invalid License> Validation Code: 50>> Cached Validation Code: N/A, hr = 0xc004f012> Windows Product Key: *****-*****-THP74-8RX7V-9X4HW> Windows Product Key Hash: OB73vOR00bgCiP9wjlt0cVljB/g=> Windows Product ID: 00359-OEM-8882295-31622> Windows Product ID Type: 3> Windows License Type: OEM System BuilderWhy did you change the Key - what was wrong with the original one? Is thisan Acer freebie Upgrade key?Licensing Data-->C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid.Is probably the source of your problem...Make sure that teh Software Licensing Service is running, then try the stepsbelow that force Windows to recreate (and repopulate the data in) it'sLicensing Store.1) Click Start button.2) Type: CMD.exe into the 'Search programs and files' field3) Right-Click on CMD.exe and select 'Run as Administrator'4) Type: net stop sppsvc (It may ask you if you are sure, select yes)Note: the Software Protection servive may not be running, this is ok.5) Type: cd%windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform6) Type: rename tokens.dat tokens.bar7) Type: cd %windir%\system328) Type: net start sppsvc9) Type: slui.exe10) After a couple of seconds Windows Activation dialog will appear. You maybe asked to re-activate and/or re-enter your product key or Activation mayoccur automatically (use the original key if you have it - if not, use thekey above)HTH--Noel PatonCrashFixPCNil Carborundum Illegitemiwww.crashfixpc.co.uk
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothTuesday, June 1, 2010 7:54 AMModerator