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non genuine software RRS feed

  • Question

  • Office XP Professional Edition, version 2002 purchased, installed and activated in 2002.
    Installed MS genuine software in 2010
    Since then, opening an office application gives "non genuine" message.
    Validation returns "non genuine" problem.
    All office applications show "product is activated"

    How can I adjust this problem?

    Wednesday, March 24, 2010 10:05 AM

Answers

  • In order for us to analyze and troubleshoot a non-genuine notification issue you may be experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool. 

    After running the tool, click on the Continue button, then click on the Copy button, then Paste the report into your post.  Also, please include a brief question or pertinent background information that would be helpful in our endeavor to assist you.

    Thank you!

     


    Carey Frisch
    Thursday, March 25, 2010 1:38 AM

All replies

  • In order for us to analyze and troubleshoot a non-genuine notification issue you may be experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool. 

    After running the tool, click on the Continue button, then click on the Copy button, then Paste the report into your post.  Also, please include a brief question or pertinent background information that would be helpful in our endeavor to assist you.

    Thank you!

     


    Carey Frisch
    Thursday, March 25, 2010 1:38 AM
  • No reply from original poster.

    Issue is assumed to have been resolved.


    Darin MS
    Tuesday, March 30, 2010 10:32 PM