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I've got a black screen with a message telling me my windows isn't genuine - windows 7 build 7600 - not genuine RRS feed

  • Question

  • Ive got this black screen with the error message saying my windows isn't genuine.

    I've looked at other answers and gone through the reinserting the key but the messsage says that the key cannot work with this version of windows 7?  I don't get it.

    I've run the diagnostics and these are the results.

    Can you help please?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-W9327-VD66C-R624T
    Windows Product Key Hash: ehFlRwaeEh2fvUWkFqcFPc8nST4=
    Windows Product ID: 00371-221-2907872-86593
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {DC6F9E22-C922-4F6A-9F5E-3F6AC0BFA240}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.101026-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DC6F9E22-C922-4F6A-9F5E-3F6AC0BFA240}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-R624T</PKey><PID>00371-221-2907872-86593</PID><PIDType>5</PIDType><SID>S-1-5-21-2213030858-4235513244-3668037232</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1545                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A10</Version><SMBIOSVersion major="2" minor="4"/><Date>20090717000000.000000+000</Date></BIOS><HWID>EEB93607018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 770bc271-8dc1-467d-b574-73cbacbeccd1
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00172-221-290787-00-2057-7600.0000-2882011
    Installation ID: 011970358573176306205343986601666051159390579883083924
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: R624T
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 2
    Trusted time: 15/10/2011 05:06:14

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C532
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:8:2011 09:14
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAMAAAABAAAAAgABAAEA6GFYbD7l2jN6f3SYznB2DigfVG2kMnrURso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    WN09  
      FACP   DELL    WN09  
      HPET   DELL    WN09  
      MCFG   DELL    WN09  
      SLIC   DELL    WN09  
      SSDT   PmRef  CpuPm

     

    Saturday, October 15, 2011 4:10 AM

Answers

  • Windows Product ID: 00371-221-2907872-86593

     

    The product ID -221- Indicates a not for resale MSDN account. If you are not the account holder and you purchased this in a retail box, the box and it's contents are counterfeit. Demand an immediate refund from the seller

    For more information see this:

     http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285

     

    To see how good these counterfeits are becoming, see:

    http://www.youtube.com/watch?v=hzqNNiOM0cs

    You will have to purchase a legitimate windows from a legitimate retailer or revert to the windows your computer came with.

    • Marked as answer by Darin Smith MS Tuesday, October 18, 2011 9:51 PM
    Saturday, October 15, 2011 5:16 AM
    Answerer
  • As George says, you have purchased a counterfeit copy of Windows 7.  In the future do not purchase Windows, Office, Creative Studio, or any other expensive licensed software from an individual on an online auction like eBay or from the Amazon Marketplace or any other discount website.  The internet is full of tens of thousands of these Chinese made counterfeits.  The counterfeiters are using product keys from fraudulently obtained MSDN subscriptions because these subscriptions permit a substantial number of simultaneous activations and it takes a while for Microsoft to detect and block these as abused keys.  The websites offering bare keys are obtaining them the same way so don't be tricked into buying "discounted keys".

    You need to restore your computer to its previous version of Windows or purchase a full license copy of Windows 7.  An upgrade license will not work unless you do restore to a genuine copy.  If you wish to avoid reinstalling Windows then purchase a full license copy of Windows 7 Professional.  Then you can simply change the product key and avoid reinstallation.

    Purchase safely from the Microsoft Store or Amazon Corp. (or other respected Microsoft partner).


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Saturday, October 15, 2011 2:54 PM
    Answerer

All replies

  • Windows Product ID: 00371-221-2907872-86593

     

    The product ID -221- Indicates a not for resale MSDN account. If you are not the account holder and you purchased this in a retail box, the box and it's contents are counterfeit. Demand an immediate refund from the seller

    For more information see this:

     http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285

     

    To see how good these counterfeits are becoming, see:

    http://www.youtube.com/watch?v=hzqNNiOM0cs

    You will have to purchase a legitimate windows from a legitimate retailer or revert to the windows your computer came with.

    • Marked as answer by Darin Smith MS Tuesday, October 18, 2011 9:51 PM
    Saturday, October 15, 2011 5:16 AM
    Answerer
  • As George says, you have purchased a counterfeit copy of Windows 7.  In the future do not purchase Windows, Office, Creative Studio, or any other expensive licensed software from an individual on an online auction like eBay or from the Amazon Marketplace or any other discount website.  The internet is full of tens of thousands of these Chinese made counterfeits.  The counterfeiters are using product keys from fraudulently obtained MSDN subscriptions because these subscriptions permit a substantial number of simultaneous activations and it takes a while for Microsoft to detect and block these as abused keys.  The websites offering bare keys are obtaining them the same way so don't be tricked into buying "discounted keys".

    You need to restore your computer to its previous version of Windows or purchase a full license copy of Windows 7.  An upgrade license will not work unless you do restore to a genuine copy.  If you wish to avoid reinstalling Windows then purchase a full license copy of Windows 7 Professional.  Then you can simply change the product key and avoid reinstallation.

    Purchase safely from the Microsoft Store or Amazon Corp. (or other respected Microsoft partner).


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Saturday, October 15, 2011 2:54 PM
    Answerer