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  • Question

  • i brought my computer 2nd hand with genuine windows sortware until 2 weeks ago updated no problem now validation issues why do i need to buy more software when i already have and it was genuine until 2 weeks ago????????????????? 
    Friday, April 17, 2009 9:28 AM

Answers

  • Not Happy 2009,


    Again thank you for posting in the OGA Forums today :-).  Below I have a few questions regard your second hand purchase. 


    Where did you purchase the second hand computer from?
     
    -  Did you purchase the second hand computer from an online auction?

         -- Please provide the auction alias.

         --  Research and see if the person has an actual store front as well verses selling as an individual.
     
         --  Next please try and see if they have sold other Microsoft Windows and/or Office products.

         -- Please provide any auctions numbers if they are used.

    -  Was this an individual or an actual business selling the computer

    -  Did you receive the original software media disc, proper packaging and Certificate of Authenticity "COA" with your purchase?

    It appears the computer you purchased may have a non-genuine version of Microsoft Office currently installed unknowingly to you. This is unfortunate but it does happen. Next you visit Microsoft's Office Template site and attempt to download a template. Certain templates require customers to validate their Microsoft Office and this is when you find out that you were sold a non-genuine version by whomever. As you go through the OGA Validation process you are offered an opportunity to "Get Genuine" by being able to purchase a retail version of Office @ half of the original cost. There are other alternatives. First I would highly recommend you to please file a piracy report by visiting http://www.microsoft.com/priacy . Follow the steps asked and provide as much information about the store, online site or individual who sold you the non-genuine version of Office. 

    I will await your MGA Diagnostic Tool results. This will allow us to see what your experiencing so we may provide you with details.



    Again thank you,

    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, April 22, 2009 4:36 PM
    • Unmarked as answer by Stephen Holm Wednesday, April 22, 2009 4:37 PM
    • Marked as answer by Stephen Holm Wednesday, April 22, 2009 4:37 PM
    Friday, April 17, 2009 8:55 PM

All replies

  • Hello Not Happy 2009,


    Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

                                                          

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Windows” option.

     

    http://www.microsoft.com/genuine

     

    If the above steps did not resolve your issue lets continue with the steps below.

    If you could also please follow the steps outlined below, the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Windows.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Step 2 is to look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

    Thank you,

    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Friday, April 17, 2009 8:39 PM
  • Not Happy 2009,


    Again thank you for posting in the OGA Forums today :-).  Below I have a few questions regard your second hand purchase. 


    Where did you purchase the second hand computer from?
     
    -  Did you purchase the second hand computer from an online auction?

         -- Please provide the auction alias.

         --  Research and see if the person has an actual store front as well verses selling as an individual.
     
         --  Next please try and see if they have sold other Microsoft Windows and/or Office products.

         -- Please provide any auctions numbers if they are used.

    -  Was this an individual or an actual business selling the computer

    -  Did you receive the original software media disc, proper packaging and Certificate of Authenticity "COA" with your purchase?

    It appears the computer you purchased may have a non-genuine version of Microsoft Office currently installed unknowingly to you. This is unfortunate but it does happen. Next you visit Microsoft's Office Template site and attempt to download a template. Certain templates require customers to validate their Microsoft Office and this is when you find out that you were sold a non-genuine version by whomever. As you go through the OGA Validation process you are offered an opportunity to "Get Genuine" by being able to purchase a retail version of Office @ half of the original cost. There are other alternatives. First I would highly recommend you to please file a piracy report by visiting http://www.microsoft.com/priacy . Follow the steps asked and provide as much information about the store, online site or individual who sold you the non-genuine version of Office. 

    I will await your MGA Diagnostic Tool results. This will allow us to see what your experiencing so we may provide you with details.



    Again thank you,

    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, April 22, 2009 4:36 PM
    • Unmarked as answer by Stephen Holm Wednesday, April 22, 2009 4:37 PM
    • Marked as answer by Stephen Holm Wednesday, April 22, 2009 4:37 PM
    Friday, April 17, 2009 8:55 PM