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Win7 Deactived Itself. RRS feed

  • Question

  • Win7 Pro, 32 bit deactivated itself 9/4/2017. It stated "non genuine". The original COA from HP is still on the bottom. I bought it new from HP. The motherboard was changed about 6 months ago. Any system reinstalls would have been before the motherboard failed. Activation does not take the COA. The activation prompts do not look like the pics. There is no "Show Other Options" for phone activation.  Thanks, Jon

    Here is the MGA Report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-J8D7P-XQJJ2-GPDD4
    Windows Product Key Hash: xgsndMkYdJsYmUng0qIJ/thx+HI=
    Windows Product ID: 00371-868-0000007-85070
    Windows Product ID Type: 1
    Windows License Type: KMS Client
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {36C2A52E-D33A-4B95-8054-E6F82D7FAE94}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_ldr.161011-0600
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Applications\Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Allowed
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{36C2A52E-D33A-4B95-8054-E6F82D7FAE94}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-GPDD4</PKey><PID>00371-868-0000007-85070</PID><PIDType>1</PIDType><SID>S-1-5-21-2464953172-686835646-2229459248</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP ProBook 4525s</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68CPK Ver. F.62</Version><SMBIOSVersion major="2" minor="6"/><Date>20160527000000.000000+000</Date></BIOS><HWID>F7E13A07018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activation ID: da22eadd-46dc-4056-a287-f5041c852470
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00186-082-718840-02-1033-7601.0000-2472017
    Installation ID: 004486135330450573553041111384675351813171599843511734
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: QM69T
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 4
    Trusted time: 9/5/2017 11:48:13 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:4:2017 10:12
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAgABAAEAAAACAAAAAQABAAEAeqgCTHhALKNU+UrzdiLqRQR5AkcYeQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        307E    
      FACP            HPQOEM        307E    
      HPET            HPQOEM        307E    
      MCFG            HPQOEM        307E    
      SLIC            HPQOEM        SLIC-MPC
      SSDT            HPQOEM        HPQNLP
      SSDT            HPQOEM        HPQNLP

    Tuesday, September 5, 2017 5:06 PM

Answers

  • According to the report, the BIOS is dated 2016 - which is well after Windows 7 was withdrawn from sale except as a downgrade option.

    If your machine came with Windows 7 pre-installed, then the sticker on it would be either WINDOWS 8 OR WINDOWS 10 - neither of which have Product Keys of the conventional kind, and have a totally different style sticker to Windows 7.

    You should also have received Recovery media for the machine to reinstall the OS.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, September 9, 2017 12:07 PM
    Moderator
  • According to your MGA Report, you have a Volume License version of Windows 7 Professional installed.  HP only installs OEM versions.  You will need to contact HP and request their Microsoft Windows recovery media and then perform a "clean install".

    Carey Frisch

    Tuesday, September 5, 2017 5:49 PM
    Moderator

All replies

  • According to your MGA Report, you have a Volume License version of Windows 7 Professional installed.  HP only installs OEM versions.  You will need to contact HP and request their Microsoft Windows recovery media and then perform a "clean install".

    Carey Frisch

    Tuesday, September 5, 2017 5:49 PM
    Moderator
  • I don't quite get the "Volume License".  This is a fairly old computer, and this happened yesterday - after all these years?  If the COA was some sort of volume thing from HP, why would it fail now?  Some of the Google searches are blaming this on some recent MS updates and giving fairly elaborate download, modify, etc.. answers.  As an old computer, there are programs on it that I'm sure I don't have the media for anymore, and rebuilding would take days. 

    It just occurred to me that I have an iso of the operating partition I made a while back.  Would that work?  It would be replacing the same registry, but without the last couple months updates, including the one that tanked my machine!!!  Thank you, Microsoft.  Of course I guess I would have to turn off updates unless someone knows which one is screwing up machines.

    -Jon

    Wednesday, September 6, 2017 2:54 AM
  • Someone who had access to or previously owned the PC installed the Volume License version of Windows 7 Professional. HP does not offer or install Volume License versions. Those versions are sold only to large business enterprises for large scale deployment in a business environment. And no, Microsoft updates would not have caused the problem.

    Carey Frisch

    Wednesday, September 6, 2017 3:08 AM
    Moderator
  • Nice sidestep.

    HP chat said: that is their sticker/SKU/COA, and yes, one of MS updates might be doing it.  They only thing they could offer was usual "please reinstall your operating system".  They are sending new install disks, which I will do - but while waiting for them, I will try some of the other forum suggestions, like removing certain Updates, and if that doesn't work, hacking the damn thing - before I wipe out all those programs. I know it's your job to defend and deny, but most of us know better.

    -Jon

    Wednesday, September 6, 2017 4:55 PM
  • If your HP PC originally came with Windows 7 Professional preinstalled from the factory, your MGA report should show: Windows License Type: OEM SLP and not Windows License Type: KMS Client.

    Without divulging the product key, what Windows operating system is printed on the COA sticker?


    Carey Frisch

    Wednesday, September 6, 2017 9:36 PM
    Moderator
  • According to the report, the BIOS is dated 2016 - which is well after Windows 7 was withdrawn from sale except as a downgrade option.

    If your machine came with Windows 7 pre-installed, then the sticker on it would be either WINDOWS 8 OR WINDOWS 10 - neither of which have Product Keys of the conventional kind, and have a totally different style sticker to Windows 7.

    You should also have received Recovery media for the machine to reinstall the OS.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, September 9, 2017 12:07 PM
    Moderator