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Win7 Deactived Itself.

Question
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Win7 Pro, 32 bit deactivated itself 9/4/2017. It stated "non genuine". The original COA from HP is still on the bottom. I bought it new from HP. The motherboard was changed about 6 months ago. Any system reinstalls would have been before the motherboard failed. Activation does not take the COA. The activation prompts do not look like the pics. There is no "Show Other Options" for phone activation. Thanks, Jon
Here is the MGA Report:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0xc004c4a2
Windows Product Key: *****-*****-J8D7P-XQJJ2-GPDD4
Windows Product Key Hash: xgsndMkYdJsYmUng0qIJ/thx+HI=
Windows Product ID: 00371-868-0000007-85070
Windows Product ID Type: 1
Windows License Type: KMS Client
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {36C2A52E-D33A-4B95-8054-E6F82D7FAE94}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_ldr.161011-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Applications\Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Allowed
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{36C2A52E-D33A-4B95-8054-E6F82D7FAE94}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-GPDD4</PKey><PID>00371-868-0000007-85070</PID><PIDType>1</PIDType><SID>S-1-5-21-2464953172-686835646-2229459248</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP ProBook 4525s</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68CPK Ver. F.62</Version><SMBIOSVersion major="2" minor="6"/><Date>20160527000000.000000+000</Date></BIOS><HWID>F7E13A07018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: da22eadd-46dc-4056-a287-f5041c852470
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00186-082-718840-02-1033-7601.0000-2472017
Installation ID: 004486135330450573553041111384675351813171599843511734
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: QM69T
License Status: Notification
Notification Reason: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 4
Trusted time: 9/5/2017 11:48:13 AM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A2
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:4:2017 10:12
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: LgAAAAEAAgABAAEAAAACAAAAAQABAAEAeqgCTHhALKNU+UrzdiLqRQR5AkcYeQ==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM 307E
FACP HPQOEM 307E
HPET HPQOEM 307E
MCFG HPQOEM 307E
SLIC HPQOEM SLIC-MPC
SSDT HPQOEM HPQNLP
SSDT HPQOEM HPQNLPTuesday, September 5, 2017 5:06 PM
Answers
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According to the report, the BIOS is dated 2016 - which is well after Windows 7 was withdrawn from sale except as a downgrade option.
If your machine came with Windows 7 pre-installed, then the sticker on it would be either WINDOWS 8 OR WINDOWS 10 - neither of which have Product Keys of the conventional kind, and have a totally different style sticker to Windows 7.
You should also have received Recovery media for the machine to reinstall the OS.
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. - Proposed as answer by Noel D PatonModerator Friday, September 15, 2017 12:39 PM
- Marked as answer by Carey FrischMVP, Moderator Friday, September 22, 2017 5:14 AM
Saturday, September 9, 2017 12:07 PMModerator -
According to your MGA Report, you have a Volume License version of Windows 7 Professional installed. HP only installs OEM versions. You will need to contact HP and request their Microsoft Windows recovery media and then perform a "clean install".
Carey Frisch
- Proposed as answer by Carey FrischMVP, Moderator Thursday, September 7, 2017 5:38 PM
- Marked as answer by Carey FrischMVP, Moderator Friday, September 22, 2017 5:14 AM
Tuesday, September 5, 2017 5:49 PMModerator
All replies
-
According to your MGA Report, you have a Volume License version of Windows 7 Professional installed. HP only installs OEM versions. You will need to contact HP and request their Microsoft Windows recovery media and then perform a "clean install".
Carey Frisch
- Proposed as answer by Carey FrischMVP, Moderator Thursday, September 7, 2017 5:38 PM
- Marked as answer by Carey FrischMVP, Moderator Friday, September 22, 2017 5:14 AM
Tuesday, September 5, 2017 5:49 PMModerator -
I don't quite get the "Volume License". This is a fairly old computer, and this happened yesterday - after all these years? If the COA was some sort of volume thing from HP, why would it fail now? Some of the Google searches are blaming this on some recent MS updates and giving fairly elaborate download, modify, etc.. answers. As an old computer, there are programs on it that I'm sure I don't have the media for anymore, and rebuilding would take days.
It just occurred to me that I have an iso of the operating partition I made a while back. Would that work? It would be replacing the same registry, but without the last couple months updates, including the one that tanked my machine!!! Thank you, Microsoft. Of course I guess I would have to turn off updates unless someone knows which one is screwing up machines.
-Jon
Wednesday, September 6, 2017 2:54 AM -
Someone who had access to or previously owned the PC installed the Volume License version of Windows 7 Professional. HP does not offer or install Volume License versions. Those versions are sold only to large business enterprises for large scale deployment in a business environment. And no, Microsoft updates would not have caused the problem.
Carey Frisch
Wednesday, September 6, 2017 3:08 AMModerator -
Nice sidestep.
HP chat said: that is their sticker/SKU/COA, and yes, one of MS updates might be doing it. They only thing they could offer was usual "please reinstall your operating system". They are sending new install disks, which I will do - but while waiting for them, I will try some of the other forum suggestions, like removing certain Updates, and if that doesn't work, hacking the damn thing - before I wipe out all those programs. I know it's your job to defend and deny, but most of us know better.
-Jon
Wednesday, September 6, 2017 4:55 PM -
If your HP PC originally came with Windows 7 Professional preinstalled from the factory, your MGA report should show: Windows License Type: OEM SLP and not Windows License Type: KMS Client.
Without divulging the product key, what Windows operating system is printed on the COA sticker?
Carey Frisch
Wednesday, September 6, 2017 9:36 PMModerator -
According to the report, the BIOS is dated 2016 - which is well after Windows 7 was withdrawn from sale except as a downgrade option.
If your machine came with Windows 7 pre-installed, then the sticker on it would be either WINDOWS 8 OR WINDOWS 10 - neither of which have Product Keys of the conventional kind, and have a totally different style sticker to Windows 7.
You should also have received Recovery media for the machine to reinstall the OS.
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. - Proposed as answer by Noel D PatonModerator Friday, September 15, 2017 12:39 PM
- Marked as answer by Carey FrischMVP, Moderator Friday, September 22, 2017 5:14 AM
Saturday, September 9, 2017 12:07 PMModerator