Can OCS Response Group Service do IM...? RRS feed

  • Question

  • I have setup the Response group Service....and WOW!!! pretty amazing.

    I noticed that I can only do call to the Response Group.

    Is it possible to do IM Chat?


    Friday, April 3, 2009 11:54 AM


  • You cannot start an IM with a Response group becaue it says "person cannot receive Instant messages"
    But once you are connected to an Agent then you can do IM
    - Belgian Unified Communications Community : http://www.pro-exchange.be -
    • Marked as answer by JP BretonMVP Monday, June 29, 2009 4:43 PM
    Friday, April 3, 2009 8:47 PM

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