locked
XP Pro CD bought from MS; 1st reinstall; Product Key Invalid RRS feed

  • Question

  • The story:  I got my tower from my dad 2-3 years ago, along with a burned "Windows XP disk" that I'd assumed was just a copy of the original.  It wasn't (and what he was doing with it is beyond me, the guy won't even run yellow lights), so I contacted Microsoft and purchased a valid product key.  Got the key through a download, got an actual disk in the mail later, everything was fine.

    Fast forward to present:  It was time for another XP reinstall.  Turns out that my jewel case doesn't have a sticker with the Product Key on it, and there's no indication of what the PK is inside the packaging either.  I did a file search on the installation disk (remember, that I got directly from Microsoft), found the product key for that disk, and used it in my install.

    I can't activate Windows.  The phone rep kept telling me first that I needed to contact the reseller (didn't have one) and then fussed at me for using a pirated copy (I wasn't).  She gave me a fax number that I was to use to send a copy of the yellow sticker (which I don't HAVE), and when I said that all I had was the CD and jewel case, she could do no more than read her script.

    I am pretty furious, to be honest.  Is there anything I can do?

     

    The diagnostics:

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Not Activated

    Validation Code: 1

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-V7X7H-8VY68-W7D7M

    Windows Product Key Hash: CLsBse60gH1adtpz/74j2YYn9EQ=

    Windows Product ID: 76487-012-9869442-22903

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 5.1.2600.2.00010100.3.0.pro

    ID: {06AD1C96-F8F2-48FC-A14F-526D6A58C325}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: Registered, 1.9.40.0

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A

    Version: N/A

     

    Windows XP Notifications Data-->

    Cached Result: 1

    File Exists: Yes

    Version: 1.9.40.0

    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)

    Default Browser: G:\Documents and Settings\Amy\Local Settings\Application Data\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{06AD1C96-F8F2-48FC-A14F-526D6A58C325}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-W7D7M</PKey><PID>76487-012-9869442-22903</PID><PIDType>5</PIDType><SID>S-1-5-21-299502267-790525478-839522115</SID><SYSTEM><Manufacturer>Compaq Presario 05</Manufacturer><Model>DA203A-ABA 6330US NA850</Model></SYSTEM><BIOS><Manufacturer>Award Software, Inc.</Manufacturer><Version>3.02</Version><SMBIOSVersion major="2" minor="3"/><Date>20020827000000.000000+000</Date></BIOS><HWID>EA153FD701842072</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

     

    Licensing Data-->

    N/A

     

    Windows Activation Technologies-->

    N/A

     

    HWID Data-->

    N/A

     

    OEM Activation 1.0 Data-->

    BIOS string matches: yes

    Marker string from BIOS: 14A10:ASUSTeK Computer Inc|12F83:Compaq Computer Corporation|1301C:Compaq Computer Corporation|1301C:Compaq Computer Corporation|13062:GENUINE C&C INC|1301C:Hewlett-Packard Company|1DFC0:Hewlett-Packard Company

    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

     

    OEM Activation 2.0 Data-->

    N/A

     

     

    Friday, August 20, 2010 12:35 AM

Answers

  • Hello amesville,

    The product key you found is the "keyless install" product key, meaning that one of the changes implemented with SP3 allows you to install XP Pro without entering a product key during setup, it acts like a Trial and lets you use the installation for 30 days.  Of course after 30 days it goes into reduced functionality mode until you enter a valid product key.

    Anyway, it sounds like you ordered a "WGA Kit."  They emailed you the product key and sent the disc later.  If you follow the instructions on this page http://www.microsoft.com/genuine/selfhelp/OrderHelp.aspx?displaylang=en  you may be able to retrieve your product key.  This time, write it down! :-)


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Friday, August 20, 2010 5:49 AM
  • If you purchased from MS store there may be record in you account, confirmation email, etc. Log on to the account you used to make the purchase from MS store, see if record was kept there.

    I know asking you to check email from a few years ago may not be possible, I keep all emails but many do not. Good luck

    Friday, August 20, 2010 8:34 PM

All replies

  • Hello amesville,

    The product key you found is the "keyless install" product key, meaning that one of the changes implemented with SP3 allows you to install XP Pro without entering a product key during setup, it acts like a Trial and lets you use the installation for 30 days.  Of course after 30 days it goes into reduced functionality mode until you enter a valid product key.

    Anyway, it sounds like you ordered a "WGA Kit."  They emailed you the product key and sent the disc later.  If you follow the instructions on this page http://www.microsoft.com/genuine/selfhelp/OrderHelp.aspx?displaylang=en  you may be able to retrieve your product key.  This time, write it down! :-)


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Friday, August 20, 2010 5:49 AM
  • If you purchased from MS store there may be record in you account, confirmation email, etc. Log on to the account you used to make the purchase from MS store, see if record was kept there.

    I know asking you to check email from a few years ago may not be possible, I keep all emails but many do not. Good luck

    Friday, August 20, 2010 8:34 PM