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CRM 2011 Outlook Client Uninstall/Reinstall Failed RRS feed

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    My CRM 2011 Outlook Client which was installed properly earlier corrupted and I was not able to open my CRM folders in Outlook 2010. I tried to uninstall the client and it failed to uninstall using Add/Remove Programs in the Control Panel. I then used a utlity known as Revo Uninstaller to uninstall the client and also clean up the registry entries. Now I am unable to reinstall the client as each time I start the installation procedure, it pops up a window asking me to either Repair or Uninstall and any option I choose will end up as failed. I am at my wits end as to how to solve this issue. Can someone please offer some help? The setup log file is appended below:

     

    20:15:33|   Info| === Setup bootstrap logging started 22/8/2011 8:15:33 PM ===
    20:15:33|   Info| Bootstrap version: 5.0.9688.583.
    20:15:33|   Info| User: Raymond Choo.
    20:15:33|   Info| Invoked with command line: amd64\SetupClient.exe
    20:15:33|   Info| Running Microsoft Dynamic CRM 5 for Outlook at : C:\Users\RAYMON~1\AppData\Local\Temp\OWPBB84.tmp\amd64
    20:15:33|  Error| Setup cannot proceed because no bootstrap DLL is present in . (bootstrapWrapper.h:CBootstrapLibrary::Locate:330).
    20:15:33|  Error| Setup cannot proceed because  cannot be found or is incorrect. (clientbootstrapwrapper.cpp:CClientBootstrapLibrary::Load:46).
    20:15:33|   Info| Loading bootstrap library C:\Users\RAYMON~1\AppData\Local\Temp\OWPBB84.tmp\amd64\ClientSetup.dll
    20:15:33|   Info| Microsoft Dynamics CRM for Outlook is already installed.
    20:15:37|   Info| Are you sure you want to remove Microsoft Dynamics CRM for Outlook from this computer?, Question, Yes|No
    20:15:37|   Info| InputResult: Yes
    20:15:38|   Info| === Setup bootstrap logging ended 22/8/2011 8:15:38 PM ===

    20:15:37|   Info| Bootstrap version: 5.0.9688.583.
    20:15:37|   Info| User: Raymond Choo.
    20:15:37|   Info| Initializing COM.
    20:15:37|   Info| Initialized COM.
    20:15:38|   Info| Current OS Version: 6.1.7601
    20:15:38|   Info|   ServicePack: Service Pack 1
    20:15:38|   Info|   System Type: Workstation
    20:15:38|   Info|   Suite Mask: 0x0100
    20:15:38|   Info| Getting MUI language id from registry Key.
    20:15:38|   Info| GetSIDOfLoggedOnUser: Starting
    20:15:38|   Info| GetSIDOfLoggedOnUser: before WTSQueryUserToken, session=1
    20:15:38|   Info| GetSIDOfLoggedOnUser: return code = 1314
    20:15:38|   Info| Initializing COM.
    20:15:38|   Info| Initialized COM.
    20:15:38|   Info| Installing Language Pack
    20:15:38|   Info| Install Microsoft Dynamics CRM for Outlook MUI language pack successfully
    20:15:38|   Info| Installation of Language Pack has completed. Exit code: 0. Result: Version installed:
    20:15:38|   Info| Adding current MUI language id to registry Key.
    20:15:38|   Info| Uninitializing COM.
    20:15:38|   Info| Uninitialized COM.
    20:15:38|   Info| Uninitializing COM.
    20:15:38|   Info| Uninitialized COM.
    20:15:41|   Info| Clean up the BITS downloader.

    ted 22/8/2011 8:15:38 PM ===
    20:15:38|   Info| Bootstrap version: 5.0.9688.583.
    20:15:38|   Info| User: Raymond Choo.
    20:15:38|  Error| Uninstall of Microsoft Dynamics CRM for Outlook failed.
    20:15:41|   Info| Clean up the BITS downloader.

    20:15:41|   Info| Clean up the BITS downloader.

    20:15:41|   Info| === Setup bootstrap logging ended 22/8/2011 8:15:41 PM ===
    21:22:09|   Info| === Setup bootstrap logging started 22/8/2011 9:22:09 PM ===
    21:22:09|   Info| Bootstrap version: 5.0.9688.583.
    21:22:09|   Info| User: Raymond Choo.
    21:22:09|   Info| Invoked with command line: amd64\SetupClient.exe
    21:22:09|   Info| Running Microsoft Dynamic CRM 5 for Outlook at : C:\Users\RAYMON~1\AppData\Local\Temp\OWPB618.tmp\amd64
    21:22:09|  Error| Setup cannot proceed because no bootstrap DLL is present in . (bootstrapWrapper.h:CBootstrapLibrary::Locate:330).
    21:22:09|  Error| Setup cannot proceed because  cannot be found or is incorrect. (clientbootstrapwrapper.cpp:CClientBootstrapLibrary::Load:46).
    21:22:09|   Info| Loading bootstrap library C:\Users\RAYMON~1\AppData\Local\Temp\OWPB618.tmp\amd64\ClientSetup.dll
    21:22:09|   Info| Microsoft Dynamics CRM for Outlook is already installed.
    21:22:13|   Info| Are you sure you want to remove Microsoft Dynamics CRM for Outlook from this computer?, Question, Yes|No
    21:22:13|   Info| InputResult: Yes
    21:22:13|   Info| === Setup bootstrap logging ended 22/8/2011 9:22:13 PM ===

    21:22:13|   Info| Bootstrap version: 5.0.9688.583.
    21:22:13|   Info| User: Raymond Choo.
    21:22:13|   Info| Initializing COM.
    21:22:13|   Info| Initialized COM.
    21:22:13|   Info| Current OS Version: 6.1.7601
    21:22:13|   Info|   ServicePack: Service Pack 1
    21:22:13|   Info|   System Type: Workstation
    21:22:13|   Info|   Suite Mask: 0x0100
    21:22:13|   Info| Getting MUI language id from registry Key.
    21:22:13|   Info| GetSIDOfLoggedOnUser: Starting
    21:22:13|   Info| GetSIDOfLoggedOnUser: before WTSQueryUserToken, session=1
    21:22:13|   Info| GetSIDOfLoggedOnUser: return code = 1314
    21:22:13|   Info| Initializing COM.
    21:22:13|   Info| Initialized COM.
    21:22:13|   Info| Installing Language Pack
    21:22:13|   Info| Install Microsoft Dynamics CRM for Outlook MUI language pack successfully
    21:22:13|   Info| Installation of Language Pack has completed. Exit code: 0. Result: Version installed:
    21:22:13|   Info| Adding current MUI language id to registry Key.
    21:22:13|   Info| Uninitializing COM.
    21:22:13|   Info| Uninitialized COM.
    21:22:13|   Info| Uninitializing COM.
    21:22:13|   Info| Uninitialized COM.
    21:22:13|   Info| === Setup bootstrap logging started 22/8/2011 9:22:13 PM ===
    21:22:13|   Info| Bootstrap version: 5.0.9688.583.
    21:22:13|   Info| User: Raymond Choo.
    21:22:13|  Error| Uninstall of Microsoft Dynamics CRM for Outlook failed.

    Monday, August 22, 2011 1:31 PM

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    Check the registry entry . If anything in the window registry try to delete it and install it again.

    Take a back of the registry before deleting anything.

     

    I hope this helps.

    Amreek singh Senior CRM Consultant CDC Praxa Sydney,Australia http://mscrmshop.blogspot.com/
    • Proposed as answer by Amreek Singh Monday, August 22, 2011 1:57 PM
    Monday, August 22, 2011 1:56 PM
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    Have a look at this post for detailed instructions on how to manually remove the Outlook Client.  I think this was written for 4.0 and possibly a different OS than the one you have, but you should be able to find the right files in your system.  You're going to need to remove all references to the CRM Outlook Client.

    Regards, Donna

    Monday, August 22, 2011 3:11 PM
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    Hi Amreek, I have cleaned out the registry with the Revo Uninstaller utility and it is still a no go. Any other areas that I need to look into? Thanks.
    Tuesday, August 23, 2011 6:57 AM
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    Hi Donna, I have done exactly that and it is still a no go situation. I have also repaired Windows Live Signin as I understand that CRM Online still uses Live IDs for authentication. I have also repaired Office 2010 and whatever that I can think of to try my best to completely remove the CRM Outlook Client.
    Tuesday, August 23, 2011 7:00 AM
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    Hi Raymond,

    If you have followed every step in the post on how to remove the CRM Outlook Client and you are certain there is no remaining element, and since you did not have a successful uninstall, I suspect you are going to have to roll the machine back to a time before the CRM Outlook Client was installed and try again.  Given what has occurred, I don't see any other option at this time.

    Regards, Donna

    Tuesday, August 23, 2011 11:51 AM