locked
TrojanDownloader:ASX/Wimad.gen!G RRS feed

  • Question

  • why can't this be cleaned or removed?  I haev tried twice... I don't want this on my system.
    Monday, August 18, 2008 12:14 AM

Answers

All replies

  • Try to perform safemode scan with onecare.

     

    Follow this link for step how to perform safemode scan.

    http://support.microsoft.com/kb/925222/en-us

     

    If it still wont remove the infection contact support for further assistance.

    http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Monday, August 18, 2008 12:54 AM
  •  

    To know more about why it failed to qurantine can you send me the detailed logs. Instructions are below how to send the logs

     

    Vista

    1. c:\ProgramData\Microsoft\OneCare Protection\Support\MPLOG*(some file which starts with MPLOG)

     

    XP

    2.      c:\Documents and Settings\All Users\Application Data\Microsoft\OneCare Protection\Support\MPLOG*(some file which starts with MPLOG) (This is if you have win xp)

     

    Note : These are hidden so you have to make sure that you enable show hidden files and folders

     

    Let me know if you face any problem in the above steps

     

    You can email  me the logs at

    montyj@microsoft.com

     

    Thanks

    Monty Jain[MSFT]

    Monday, August 25, 2008 7:11 PM