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After reinstalling and trying to activate windows, I am told that "The product key you have entered does not appear to be a valid Windows Vista product key". RRS feed

  • Question

  • The key I used is from the sticker on the bottom of my laptop, which I typed exactly as it appears.  I have been through tech suppert with HP and was finally told to ask Microsoft about it. Also, I have no option to activate by phone, only to buy a new key, type a different one, or contact support.
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    Saturday, October 17, 2009 12:24 AM

Answers

  • No reply from Original poster.

    Closing thread as Answered

    Darin MS
    Monday, October 26, 2009 7:25 PM

All replies

  •   In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

     

    If you do not have access to the Start Button:

    1)    Login to Vista and click the option that brings up Internet Explorer.

    2)    Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3)    A window will come up asking if you want to “Run” or “Save”, Select “Run”

    4)    When the program runs, click the “Continue” button, then click the “Copy” button.

    5)    Return to this thread http://social.microsoft.com/Forums/en-US/genuinevista/thread/50ab6d9d-9dd7-476a-aaa2-ac143b553000 .

    6)    In a reply post, paste the Diagnostic Report.

    Thank you,
    Darin MS
    Monday, October 19, 2009 8:10 PM
  • NOTE: All other users, If you also have a non-genuine issue, please create your own thead.

    Darin MS

    Friday, October 23, 2009 7:31 PM
  • No reply from Original poster.

    Closing thread as Answered

    Darin MS
    Monday, October 26, 2009 7:25 PM
  • Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Validation Control not Installed
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-BRVBB-38MQ9-3PMFT
    Windows Product Key Hash: 2V2VyxlfhiaCt/JkDzYQfiNOHMA=
    Windows Product ID: 76477-OEM-2111907-00106
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: {64A6D2E7-A0A1-4538-B3DF-6622D32AE5C2}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{64A6D2E7-A0A1-4538-B3DF-6622D32AE5C2}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3PMFT</PKey><PID>76477-OEM-2111907-00106</PID><PIDType>2</PIDType><SID>S-1-5-21-1954481855-1922916349-2377278950</SID><SYSTEM><Manufacturer>HP Pavilion 061</Manufacturer><Model>PS500AA-ABA A824N</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>3.10    </Version><SMBIOSVersion major="2" minor="3"/><Date>20041112000000.000000+000</Date><SLPBIOS>HP PAVILION</SLPBIOS></BIOS><HWID>C53B3F470184406D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Samoa Standard Time(GMT-11:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard</name><model>Pavilion</model></SBID><OEM/><GANotification/></MachineData>   <Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 17860:GENUINE C&C INC|10521:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: HP PAVILION

    OEM Activation 2.0 Data-->
    N/A

     

    Friday, October 30, 2009 3:23 AM