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Did pass WGA, now doesn't? RRS feed

  • Question

  • I installed a new copy of XP professional SP3 OEM a few weeks ago.  It installed fine, and activated without issue.  The WGA update installed, and it passed with a big Congratulations! message to me.  Great.  I tried to update to Media Player 11, and it failed, telling me that XP did not pass validation.  I went back to the validation site, and again, it tells me that all is well, congrats!  Now another WGA 'update' appears, whcih I installed, and it tells me that I have a counterfiet version of Windows.  The disc and and COA appear totally authentic according to the "How do I tell" site.  So why is it that now I seem to be stuck with a fake? 

    Thanks.

    Diagnostics as follows:

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-QDBWD-QVDTM-GTDCD
    Windows Product Key Hash: zcCCs/+/w1E7t9sJmZWAKIFB30w=
    Windows Product ID: 76487-640-2473732-23093
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {29EB3DF4-A35D-4B84-B1E7-573F7E11F1CA}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: N/A, hr = 0x80004005

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{29EB3DF4-A35D-4B84-B1E7-573F7E11F1CA}</UGUID><Version>1.9.0019.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-GTDCD</PKey><PID>76487-640-2473732-23093</PID><PIDType>1</PIDType><SID>S-1-5-21-448539723-1060284298-1801674531</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>EP43-UD3L</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F6</Version><SMBIOSVersion major="2" minor="4"/><Date>20090831000000.000000+000</Date></BIOS><HWID>F7E23BEF0184207B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.9.1"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>736407D7AA04F32</Val><Hash>DlNF5Dw5xc41Fj7TWrt4J1SOcP4=</Hash><Pid>81602-921-4222416-68564</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 144A0:SYNNEX TECHNOLOGY INTERNATIONAL CORP|144A0:SYNNEX TECHNOLOGY INTERNATIONAL CORP|144A0:SYNNEX TECHNOLOGY INTERNATIONAL CORP
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Wednesday, February 17, 2010 8:43 AM

Answers

  • Hello JohnK86,

    You may want to direct the seller to this thread if they ask, but generally sellers will either refund your money quickly or will never refund your money, regardless of what proof is supplied.  It all depends upon the rules of the selling venue, if any, and your method of payment (credit card, PayPal, etc).

    Microsoft does not provide evidence or proof, other than the results of the mgadiag utility and the nongenuine Notifications web pages that you have seen.  If the seller does not cooperate, be sure to report them to the selling venue and the company that handled the payments.  If the seller refuses to help, you may want to participate in the Windows Genuine Offer that provides discounted or complimentary replacement of counterfeit products.  Please read the FAQ:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EFIAC  If you decide to participate, click on the "Learn More Online" link you see in the nongenuine notice to apply for the Offers.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by JohnK86 Thursday, February 18, 2010 11:09 PM
    Thursday, February 18, 2010 5:30 AM

All replies

  • Hello JohnK86,

    Here is a snippet of your mgadiag report:

    WGA Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-QDBWD-QVDTM-GTDCD
    Windows Product Key Hash: zcCCs/+/w1E7t9sJmZWAKIFB30w=
    Windows Product ID: 76487-640-2473732-23093
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {29EB3DF4-A35D-4B84-B1E7-573F7E11F1CA}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A


    As you can see the Product Key used to install Windows XP Pro is Invalid, meaning that it was made by a pirating program called a Key Generator, and was never officially issued by Microsoft.

    Also, you can see in the report snippet above where the Product ID and the License Type are all wrong for what you purchased.  The product you purchased is trying to look like an OEM licensing kit, but the contents of the counterfeit installation CD are really Volume Licensing contents.

    You can further determine if the materials have the characteristics of counterfeit materials by checking these items:

    (a)  Is the Product Key printed on the CoA the same as what is shown above *****-*****-QDBWD-QVDTM-GTDCD?  (Do not post the full product key.)

    (b)  On the CD navigate to the setupp.ini file in the \i386 folder.  This is a small text file.  Post the contents of the second section.


    IMO, you should contact the seller of this product immediately and return it for a full refund.  If the seller refuses to help, you may want to participate in the Windows Genuine Offer that provides discounted or complimentary replacement of counterfeit products.  Please read the FAQ:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EFIAC  If you decide to participate, click on the "Learn More Online" link you see in the nongenuine notice to apply for the Offers.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, February 17, 2010 2:31 PM
  • Hi Dan,

    Thanks for the reply.  The last 15 characters of the product key on the COA are as shown above.  There was only one section in the setupp.ini file, beginning with [Pid].  Do you want me to post that?   

    Thank you.
    Wednesday, February 17, 2010 7:23 PM
  • Hello JohnK86,

    The fact that the product key printed on the CoA matches the product key that has been identified by the mgadiag utility as Invalid is yet another "nail in the coffin" of the materials you purchased, casting further doubt on their genuineness.

    Regarding the PID value, the last three characters on that last line should be "OEM" for a genuine OEM disc.  As a rule counterfeit discs have a value where the last three characters are "270" or any number between "640" and "649" inclusive.

    If the PID value does not have "OEM" then that would be the final straw....demand a refund or send the materials to Microsoft for evaluation an possible complimentary replacement.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, February 18, 2010 4:34 AM
  • [Pid]
    ExtraData=786F687170637175716954806365EF
    Pid=76487270

    So apparently it's fake.  People must go to a lot of time and trouble to counterfeit then, because it passes all the visual criteria, both hologram disc and the COA.  I think you'll agree that it sure looks authentic, and would have fooled anyone. 

    Will Microsoft supply evidence that I can give to the seller to prove my claim for refund?  Or should I direct the seller to this thread?

    Thursday, February 18, 2010 5:05 AM
  • Hello JohnK86,

    You may want to direct the seller to this thread if they ask, but generally sellers will either refund your money quickly or will never refund your money, regardless of what proof is supplied.  It all depends upon the rules of the selling venue, if any, and your method of payment (credit card, PayPal, etc).

    Microsoft does not provide evidence or proof, other than the results of the mgadiag utility and the nongenuine Notifications web pages that you have seen.  If the seller does not cooperate, be sure to report them to the selling venue and the company that handled the payments.  If the seller refuses to help, you may want to participate in the Windows Genuine Offer that provides discounted or complimentary replacement of counterfeit products.  Please read the FAQ:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EFIAC  If you decide to participate, click on the "Learn More Online" link you see in the nongenuine notice to apply for the Offers.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by JohnK86 Thursday, February 18, 2010 11:09 PM
    Thursday, February 18, 2010 5:30 AM
  • If they don't cooperate I will definitely try the Genuine Offer.  I just don't like having somebody getting my money with no consequences at all.  Thank you.
    Thursday, February 18, 2010 5:40 AM