• Question

  • Recently, I have been receiving messages about validation problems with my windows Vista.  When I run a validation, it says my windows is not genuine.  I tried the solution to go to the command prompt and type in net start slsvs.  I get an error message 5.   Also, I have no control panel.  Also, my HP printer does not work.  I don't know if all of this is related?   I am not particularly computer savvy, so I am hesitant about uninstalling and restalling programs, etc.  I don't want to screw up something even more!  Can someone help?

    Thursday, June 18, 2009 9:51 PM


  • Hello Toni 

    Thank you for visiting us today :-).   
    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link
    http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the “Windows” tab, and click the "Copy" button then “Paste” the report into a reply message in this thread.


    If you do not have access to the Start Button:

    1)    Login to Vista and click the option that brings up Internet Explorer.

    2)    Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3)    A window will come up asking if you want to “Run” or “Save”, Select “Run”

    4)    When the program runs, click the “Continue” button, then click the “Copy” button.

    5)    Return to this thread http://social.microsoft.com/Forums/en-US/genuinevista/thread/50ce56b5-256f-446a-aa09-7f6ff3f41ed7

    6)    In a reply post, paste the Diagnostic Report.

    Thank you,

    Thursday, June 18, 2009 10:08 PM