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Case Creation Rules option and CRM 2013 Server Side Sync RRS feed

  • Question

  • Hi,

    In our organization we are planning to use CRM 2013 SP1 to utilize Case Creation Rules new feature, and we have the following questions:

    - I tried to test Case Creation Rules functionality using Email Router & Outlook Plug-in and didn't work. the only way I could test this functionality using the Server Side Sync , So is CRM 2013 Server Side Sync is a must to enable Case Creation Rule option? 

    - is it ok to configure Email Router & Outlook Plug-in with Server Side Sync? It looks like there is an overlapping and all these approaches are doing the same functionality!

    Thanks

    Tamim   


    Tamim ALKhiamy

    Friday, June 13, 2014 6:20 PM

All replies

  • I enabled the Case Creation Rule with Email Router, now the problem is if the Sender is not exist in CRM as a Contact then the Email Activity is not created niether the Case or the Contact.

    in the Email router error log I am getting the following:

    #9628 - An error occurred while delivering the email message with subject "Email from CRMUAT ONE" in mailbox xxxx@xxx.xx for delivery to https://CRMURL. System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: An unexpected error occurred. (Fault Detail is equal to Microsoft.Xrm.Sdk.OrganizationServiceFault).

    Any Ideas!


    Tamim ALKhiamy

    Tuesday, July 8, 2014 7:12 PM