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Windows 7 Suddenly Saying Not Genuine RRS feed

  • Question

  • Hi,

    I am running Windows 7 Professional on a Dell Latitude D820. I have been running Windows 7 for over a year now without any issues. All of a sudden yesterday, the desktop has gone black and in the corner it says 'This copy of Windows is not genuine'.

    I am using a genuine key from my Microsoft Action Pack Subscription, and installed using the Windows 7 download from my Partner Login account.

    When I try and activate, it gives the error code 0x8007000D. If I try and change the licence key, and re-enter the original key, I get the same error code. If I try and use the Automated Phone activation, I get the same error code, and the message, The Data Is Invalid.

    I have tried using sfc / scannow and this did not help. System restore is not working so I cannot role the computer back. I have tried phoning the Activation Team and have been passed around differnt departments without any success becasue of the licence being from my Action Pack Subscription.

    Becasue of this problem certain features have been diabled which I need to do my everyday job. I have searched all over the internet, but to no avail for the answer, so I would be very grateful for some help and support on this issue as I am using a genuine licence!

    Many thanks in advance

    Scott

    Wednesday, November 10, 2010 10:59 PM

Answers

All replies

  • http://social.microsoft.com/Forums/en/genuinewindows7/thread/12e55dd0-545f-492e-934c-fb73da8eaf02

    Please review the above thread and follow the instructions provided for submitting a report. Without the report we can't advise you.

    Wednesday, November 10, 2010 11:16 PM
  • Hi, Carl,

    Thanks for your reply, please find the report below: -

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-DJT78-CVH3R-XD864
    Windows Product Key Hash: VjqMoJ/uwsH5psHNC09h5OgbUdI=
    Windows Product ID: 00371-835-0381801-85273
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {D6CB5909-7613-47EF-8A90-05F24105C83E}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D6CB5909-7613-47EF-8A90-05F24105C83E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XD864</PKey><PID>00371-835-0381801-85273</PID><PIDType>5</PIDType><SID>S-1-5-21-3128332521-3424058674-3844682050</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D820                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A10</Version><SMBIOSVersion major="2" minor="4"/><Date>20100127000000.000000+000</Date></BIOS><HWID>F4B90600010000FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M07    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>716ECB0D51916AE</Val><Hash>Gfny3Lp4uqQznVmnRF9eTZNcPPw=</Hash><Pid>89388-855-1749842-65052</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C532
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:9:2010 18:15
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    N/A, hr = 0x8007000d

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    M07   
      FACP   DELL    M07   
      HPET   DELL    M07   
      MCFG   DELL    M07   
      ASF!   DELL    M07   
      TCPA   DELL    M07   
      SLIC   DELL    M07   
      SSDT   PmRef  CpuPm


    Many thnaks

    Scott

    Thursday, November 11, 2010 7:32 AM
  • "Scottie G" wrote in message news:f60500b3-3923-4ea2-8ffb-1cec318d4522...

    Hi, Carl,

    Thanks for your reply, please find the report below: -

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-DJT78-CVH3R-XD864
    Windows Product Key Hash: VjqMoJ/uwsH5psHNC09h5OgbUdI=
    Windows Product ID: 00371-835-0381801-85273
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C532
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:9:2010 18:15
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    N/A, hr = 0x8007000d

    Your Licensing Store has become corrupted - Try the below steps to recreate the Store and its data.
     
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select 'Run as Administrator'
    4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
    Note: the Software Protection survive may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. It's most likely that Activation will occur automatically but you may be asked to re-enter your product key and/or to reactivate.
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, November 11, 2010 8:18 AM
    Moderator
  • Hi Noel,

    I have done as instructed but I still get exactly the same error code when trying to activate I am afraid.

    What do I do next?

    Many thanks

    Scott

    Thursday, November 11, 2010 9:57 AM
  • "Scottie G" wrote in message news:8af6d9b5-4f31-4b20-b6eb-cd690a049efe...

    Hi Noel,

    I have done as instructed but I still get exactly the same error code when trying to activate I am afraid.

    What do I do next?

    Many thanks

    Scott


    It may be your security software is getting in the way - try doing the same thing from a Clean Boot....
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, November 11, 2010 7:31 PM
    Moderator
  • Hi Scottie G,

     

      Would you click the Start button, right-click Computer and select Properties. In the window that opens, scroll  down and click the Change Product key button. Follow the directions using the same Product key that came with your Windows 7. 

     

      My hope is that Windows will see this as a "new" product key and recreate it's Licensing data using that "new" key.

     

      If that doesn't work, the only thing else I can suggest is to contact support at one of the below URLs or reinstall windows.

     

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

     

    Thank you,


    Darin MS
    • Marked as answer by Darin Smith MS Thursday, November 11, 2010 7:38 PM
    Thursday, November 11, 2010 7:38 PM
  • Hi Noel,

    I have tried everything listed and I still get exacly the same error I am afraid.

    I can't believe that I am going to have to resort to a clean install of Windows to repair this error, especially as it is genuine software that I am using!

    If I have the original key, can another installation key be generated for me?

    Many thanks

    Scott

    Thursday, November 11, 2010 7:46 PM
  • Hi,

    Just wanted to add that I have tried to run the command line:   slmr -ato

    I get the following error if it adds any more information to help: -

    Activating Windows 7, Professional Edition
    (e838d843-63ed-9fb1-47152908acc0) ...
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a
    0x8007000D' to display the error text
    Error: 0x8007000D

    Cheers

    Scott

    Thursday, November 11, 2010 11:26 PM
  • "Scottie G" wrote in message news:68bab190-3ecc-4477-9337-8b5534dd2c3a...

    Hi,

    Just wanted to add that I have tried to run the command line:   slmr -ato

    I get the following error if it adds any more information to help: -

    Activating Windows 7, Professional Edition
    (e838d843-63ed-9fb1-47152908acc0) ...
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a
    0x8007000D' to display the error text
    Error: 0x8007000D

    Cheers

    Scott

    Unfortunately, that appears to be just another 'invalid data' message - Unless Darin or anyone else has some more input, I suggest that you start a no-cost support incident with the WGA team.
    http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=oas#tab1
    (assuming you're in the UK)

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, November 12, 2010 7:44 AM
    Moderator